Subway

Horrbile, catastrophic, dirt poor customer service. I didn’t remember that I rated this company a year ago when I was visiting Chicago. Well, customer service is even worse. I ordered a foot long and I asked him if he could only put letuce on half and he said NO. He said you can pay 6 inch price. He said the entire sandwich had to be the exact same. He was very very rude. When I found out he was unwilling to make sandwich the way I was requesting I told him I didn’t want it. He said ok leave and don’t come back. He also scrapped our all meats and cheeses along with tomato back in bins. Which someone could be allergic. The other issue I seen was he was using the exact same knife on all sandwhichs. The guy in front of me used mayo and I don’t wa, r mayo. When I asked him to use a clean knife it was if I committed a crime. Stay far far away!

Younger worker was sneezing and coughing all over the sand which he was making for us. Needless to say, we left without the sand which. Yuck

I have been here a plethora of times but it seems now that they have decided to exclude customer service or general politeness as part of their plan. Not only were all of their chairs stacked up but «Dilip» informed me that the restrooms were not available because they «lost the key» I understand you are a chain but come on.

This subway has a lot to strive for. The food is typical of any subway. The interior is comfortable enough and spacious. But what really sets this one apart is the service. And I don’t mean that as a compliment. While they will make your sandwich and complete your order there is never a pause in their conversation while doing so. They don’t necessarily listen to what you’re saying either so pay close attention. It’s more worth it to just walk down a bit further west on Belmont and go to the next one!

NO STARS!!! Asked the lady on the phone TEN times what the «supreme sandwiches» are on the menu since they are not listed on the website. She could not answer me at all and just started saying foods and condiments. Absolute non-​sense so I asked her again and she said to talk to someone else.
A man got on the phone and I asked the question again politely. He said, «Yea okay call back in 15 minutes for the manager». UM WHAT? I asked the question again since he clearly wasn’t listening he said, «No you talk to the manager about this». AND HUNG UP! Unreal! Won’t even eat here.

Though I am not changing the number of stars I originally gave this subway restaurant for all the reason I previously mentioned, I do want to say that I had a positive experience with an employee today, though I wonder if it was actually a positive experience, or rather just what normal customer service is supposed to be; i’m not sure, the horrible experience i’ve had here made me lower the bar.
On my shortened lunch break from my job around the neighborhood I ran in for a quick bite. I wanted avocado on my sandwich and they didnt have any (typical) but the lady in the hijab who was making my sandwich was very polite, told me that she would check the back. when she could not find any, she said if i had a moment, she would like to check another room and she did and came back with some. She gave me a very generous amount, sincerely apologized that they were out, and was very polite and accommodating. I have to say this was one of my only positive experiences at this location.

When I walked into subway, I immediately realized why they call it «the fresh maker». I felt a rumbling in my stomach which sounded much like a city transit bus running over a small child. Such occurrences haunted my youth.
The bathrooms were extremely functional. I spent the 2^nd hour warding off the police officers. Who were these intruders trying to break into my home?
Needless to say I will be returning to this Arby’s. God save the queen!

Like others… ZERO STARS! Summary of the story is HORRIBLE, INCOMPETENT and UNINFORMED service, terrible food and horrific machine maitenance. Read on if you would like a detailed summary of a Sunday afternoon horror story.
My boyfriend and I stopped here to grab a quick bite before heading out of town. First sign of trouble is when it took TWO people to make a salad. Finally it was our turn, I asked for my sub to be lightly toasted and I got crispy. Next, there is an obvious shortage of veggies in Chicago because I had to ask for more on EVERY single not quite right veggie they threw on my sub. We worked through our problems and made it to the cashier. I ordered a meal and my boyfriend ordered a meal substituting a bowl of soup for chips. I take our cups and go to the soda machine. The diet coke is out, no bother I’ll get something else. Jokes on me the syrup on the machine is busted. Thankfully the nice register girl said I can have two bottled drinks.
We pay and sit down to eat. The cashier promptly approaches our table and accuses me of not paying for products. Excuse me? I stood right there, gave you my order and paid. «No,» she says, «you didn’t buy the chips, soup or drink.» I look at my receipt and she in fact charged only one fountain soda and no chips or soup. I said «It seems that you did not charge me correctly». I follow the nasty glare and smirk to the register and start to pay, meanwhile deciding to handle this little lady with special gloves.
I noticed she tried to charge me $ 2.75 for one bottle of soda? A bottle of soda that she said I could HAVE in the first place? She explained she charged me the difference between the fountain and bottled because I only paid for the fountain drink last time. WHY WOULD YOU NOT TELL A CUSTOMER WHAT YOU ARE CHARGING THEM?! Then she charged full price for the soup, I said «Your sign says pay $ 1 for soup with any sub». She said,” Yea, no, that’s only for a 6in”. I said and accompanied the statement with a meaningful look meant to turn her tiny star nose ring scorching hot «but, unfortunately your sign doesn’t say that.» I also said, «While we are at it you charged me wrong for the subs. It is supposed to be $ 10 for any 2 footlongs all day on Sunday.» She said «Yea, no, we don’t have that promotion at this store.» Riiiiiiight, ok. Upon leaving, there is a BIG YELLOW SIGN on the door that says… $ 10 FOR ANY 2 FOOTLONG SUBS ALL DAY SUNDAY!
Consumer beware, I wouldn’t touch this place with a 10 foot pole. Even if it was the last place open at 4am on a Saturday night!

I stopped by for a sandwich and cookie last night about 10:30pm, not sure how fresh everything would be. I was pleasantly suprised. All the toppings looked fresh and full. The sandwich tasted delicious and the cookie was great too! To top it off, the service was quick and friendly.

Can I give this place a triple «meh»?
This Subway was remodeled so the thugs, «working girls» and bums would have a cleaner, brighter walk to the bathroom.
Seriously, this evening might have been my last time eating in this location. I watched three people come in just to use the bathroom. A guy came in wearing jeans, a t-​shirt, held a large shopping bag and went into the bathroom. Exited wearing – I am not kidding – a short skirt and sparkly gold beaded top. Another guy came in, made a dash for the bathroom, then came out and walked over to my table asking for a napkin.
Yeah…probably my last time here.

by far the worst subway i have ever visited.
Went through the line and ordered a 6 inch. I get to the end of the line to pay and swipe my card. Lady behind the register tells me that their system is currently down and that they are unable to process any forms of payment at the moment (not even cash). She then proceeds to take the sandwich and THROW IT OUT IN THE GARBAGE CAN WHILE I AM STANDING THERE. complete waste, is it not?

I hate this Subway. The staff is not friendly and they alway try to give me the wrong bread. They get offended when I ask them to put on a new pair of gloves because they were leaning on the counters wearing the same pair of gloves from who knows when. Anytime I have ever tried to order a meatball sub, their response is «10−15 minutes». Seriously, if you are never going to have the product ready just take it off the menu. If I could give a zero I would. After writing this I will never go to this Subway again.

It’s great that this location is open 24 hours but I mean c’mon it’s Subway.

This subway is a huge FAIL, I would probably give zero if possible
1. I was next in line and had to wait at least 5 minutes to order
2. Their chicken breast was obviously frozen. They had to put it in the microwave for at least a minute, while the rest of my sub toasted separately
3. The tomatoes were literally orange. They didn’t even look red. Last time this happened I was eating tomatoes in Hong Kong
4. They skimped on all their toppings. I asked for pepper and onion, and I look down to see a few of both on my sandwich looking sad. I had to ask for more about 3 times.
5. The people working here have no idea how to prioritize who to take care of next. I am obviously waiting to check out, and they start taking sandwich orders from new customers… HELLO make my sandwich ring me up and stop slowing me down.
Big Subway FAIL. Note to management: Staff performance and store ratings are closely related to your effectiveness at your job. Take initiative and try something different because your operation sucks.

these people here looked at you like you burned their village and killed everyone… never smile, never said other things… and act like robots
when im on a diet, i think of this place and i would loss my appetite.
well its not that bad, i had nothing to complaint about, it got the standard things you expect from subway… but there’s nothing more… expect to repeat your order a million time because they wont bother to remember it… they wouldnt even know whats the sandwich-​of-​the-​day!
im so sad this is my most convenient subway location… and i almost always go to potbelly across the street instead, their sandwich is actually made with love… yeah… i cant believe that either

Zero stars.
Horrible service. They ignore customers. If in the event you actually get one of them to make your sandwich, they’ll be in such deep conversation with a coworker that they ignore everything you say and mess up your order.
They will use the same gloves to make ½ dozen sandwiches (maybe more during a rush), without switching out. That means if you don’t like meat and cheese, onions, hot peppers… you’re getting ‘em anyway from transfer.
Even more exciting is the day the girl working coughed into her hand, then proceeded to make my sandwich without even thinking about it. That was the last straw, and I’m never going back.
Try the subway down Belmont more (west 1 block) just past 1000 Liquors. They are super friendly, the store is clean, and the sandwiches are actually made with care. Good even placement and attention to detail. It’s worth the extra block walk.

I don’t really think this Subway is better than worse than any other. It’s got your standard subway cuisine, a somewhat surly staff that stacks food on your sandwich haphazardly, and, ultimately, a pretty tasty and fairly healthy sandwich. Not much to complain about here.

the people working here act like they’re brains are another planet when they’re serving you. don’t expect them to get you’re order right, especially if you plan on having it toasted. uhh. one time they started spraying paint thinner while we were in there eating and it was sickening. also, by the way subway corporation, what’s the deal with charging more for veggie subs than for subs with meat in them? bogus.

veggie delite
6 inches stale bread (they will be out of your 1^st & 2^nd choices)
2 triangles of white, plastic cheese
a few shreds of lettuce (they will be out of spinach)
2 unripe tomato slices
2 pieces of cucumber
2 or 3 pieces of unpeeled onion
a pinch of something resembling carrots
1 shake of salt and pepper
either far too much or not enough of one condiment
a sprinkle of attitude
a splash of disdain
serve with exactly two napkins and a good eye roll. enjoy. it’s jared’s favorite.

Quick service, relatively nice with the fixin’s, but loses a star for service. Three kids behind the counter, all sitting down, one chatting away on the store’s phone (or maybe her cell). The one who reluctantly got up to serve me did it robotically, with very little interaction or emotion. That’s fine; I know how draining menial manual-​labor jobs can be. But on the flip side of the coin, c’mon: show some Subway pride, people! ;) Overall, a decent place. My samich was yummy.