Sugar Fly

I think the range of experiences people have had here is due to the varied skill levels of the nail techs. I went with my friend for a no-​chip manicure and spa pedicure, and although we were sitting right next to one another our experiences could not have been more different.
The pedicure was very quick, which was disappointing because when you pay for a spa-​level pedi you can generally expect more than just a quick dip in a foot tub. I don’t need rose petals and candles, but at least exfoliate a little. I ended up using a pumice stone as soon as I got home to clean up what the nail tech missed.
The no-​chip polish selection was a little disappointing, but I found one that I could live with. Which is good, because not only did I have to live with it on my nails, but also my fingerbeds. The manicure was rushed and the polish ended up chunky/​uneven on some nails and not even fully covering others. There were lots of spots all over my fingerbeds that the tech did not tidy up. My friend’s manicure looked very nice, but mine was a hot mess. I didn’t realize how bad it was until I was paying, and by that time the tech had taken another customer.
If you try your luck here, cross your unpolished fingers for a good tech. I probably won’t take the chance again.

Carly was super professional, knowledgable, and friendly. Booking an appointment was easy. I appreciated they called and let me know she would be running late so I didn’t have to wait long before my appointment. The glass of wine and great prices were an added bonus.

Great customer service. I’ve gotten several manicures here and the people great.

Damien did my hair yesterday, and he did a fantastic job. I got a deep condition, cut and blow out. I went in having no idea what I wanted for a cut and he did an awesome job guiding me to what I wanted. My overproccesed hair feels so healthy for the first time in a long time. Thank you!

Cute salon and friendly staff. Unfortunately, my Brazilian was not very well done. I could feel my skin pulling and it was a lot more painful than my previous sugaring and waxing experiences as a result. Reasonable prices but I won’t be back.

Serves me right for not seeing the other negative reviews prior to booking. DO NOT EVER get your hair done here!!! I was charged double the Groupon I thought I was paying for and left looking like my 3 year old had done my hair. Half, yes I mean half, of the top of my hair was colored in 4 hours and it is a very distinct orange color, the rest seemingly untouched (I was blond when I walked in). I asked to leave for almost an hour and during that time my hair was styled to look like Farah Fawcett after having asked to NOT have my hair styled since my appointment had dragged on so long I was getting late to pick up my child. As I was late I didn’t really get to see my hair– I quite literally went running down the street due to time and didn’t notice the disgusting job until I was home.
I then called crying and asked for a refund and was told «we don’t do that” — great customer service. Now I’m stuck with a botched hair job (both cut and color are nowhere near what I had asked, and my hair is orange!!!) and no money to fix it, these people should be arrested because this is just a crime.
I gave one star only because I had to give something to post this.

Sugaring is the way to go! Vanessa was efficient and quick– exactly what you need during a Brazilian. The salon décor is on the industrial side (rather than spa like), but serves its purpose. Would definitely recommend this place to a friend. Thanks for the awesome groupon offer!

Please correct me if I’m wrong, but it doesn’t look like there is a public health inspection board for nail salons in Chicago. If there was, I would dutifully report them. The manicurist (face tattoos) caused my cuticles to bleed, a mere moment after telling her she didn’t need to worry about getting every last bit. She assured me that in order to stop the polish chipping, she had to clear my cuticle bed… Now my manicure looks great except for the giant scab. She touched the open wound with the tops of at least two bottles, never apologized, and instructed me to go wash my hands in a bathroom with an empty soap dispenser.
Much less important than the obvious health risks of going here was the atmosphere. I do not understand why anyone would want their salon to feel less than totally welcoming and enjoyable. I walked in and a woman walked away from the counter before I could get there. Lot’s of long pauses and walking away in what seemed like the middle of an interaction… How does that help them to act like that? Wouldn’t they want to be nice to get better tips? The whole place was silent, no one spoke to their customers or each other. My manicurist checked her buzzing phone frequently during my manicure.
Overall, it was a terrible experience. I’ll go back to my regular salon, where no one is nice either, but at least they don’t decorate my hands with my own blood.

I recently got my hair cut here off a Groupon. My hair stylist was very friendly and did a great job with my hair. They put a little too many different products in your hair that I would never use at home, so I could do without. Overall though, it was a good experience.

I checked out Sugar Fly after seeing a Groupon deal — a no-​chip manicure AND a spa pedicure for $ 34 (who could pass that up!?).
Scheduling Appointment: I called on a Thursday afternoon for a Friday appointment. I had a small window of time I could come in and they graciously accommodated me. On the day of the appointment, I received a reminder phone call about my 5:30pm appointment and they asked if I could come at 5:15pm instead. I said I would try my best and rushed around to make it in time (since they were so accommodating in the first place). Then I received another phone call at 5:00pm asking if I could come in at 5:45pm! I told them that I was already asked to come in earlier and was rushing to make it by 5:15pm. The woman calling said there was no note that I was coming in 15 minutes early, apologized, and asked if I could do 5:45pm instead. So I killed some time and showed up around 5:40pm. I was not taken until 6pm. Not a great start, but it gets better…
Technician: She was very professional, friendly, talkative (but not too talkative), happily adjusted anything I asked (although I didn’t ask for much), and was very thorough. My only complaint would be that it took SO long to complete my no-​chip mani and spa pedi. I started the process at 6pm and did not walk out until 8:15pm!
Spa Pedicure: Overall the spa pedicure was pretty average. Nothing bad, nothing amazing. They use bowls to soak your feet, which didn’t bother me. I first had boiling hot water, but my technician happily adjusted it. The bench I sat on was pretty uncomfortable because I’m very short so I had to scoot far forward in order for my feet could reach the bowl. They had a lot of colors to choose from and my pedicure is still going strong 3 weeks later (which is pretty typical for me). I chose a very light color so the technician applied a third coat to my big toes, which I was very grateful for. Unfortunately, one of my big toes did smudge a bit when I put my gym shoes on even though they were drying for a good hour. I probably could have gone back to have it fixed, but I didn’t have time.
No-​Chip Manicure: They had a wide selection of colors to choose from that were on fake nails, which makes picking colors easier than looking at bottles. My no-​chip manicure has lasted more than 3 weeks now (25 days) without chipping at all. My nails have obviously outgrown and there are a couple spots where it has just barely begun to peel off my nail now. Overall, very impressive no-​chip mani!
SUMMARY:
PROS
Large selection of colors
Extremely long lasting no-​chip manicure — 25 days!
Standard pedicure
CONS
Disorganized scheduling
Slow services — Over 2 hours
Uncomfortable pedicure seating

I purchased a groupon for 2 no chip manis for $ 40. My first appointment was at 4 on a Friday. I showed up a few minutes early only to find that they had 1 person doing nails and she had just started in on someone.
I was optimistic they would work it out, I had an appointment. However at 4:45 I had to tell them I needed to leave within 30 minutes and only then did they make some arrangements to have someone start my manicure. Which by the way took 1 HOUR. My manicurist was SO slow. I was so frustrated and I was late to meet someone but I wasn’t going to have her stop my manicure after investing so much time already. I also had picked a white polish which was a huge mistake. It looked like a child had painted my nails because it was so uneven. So with an appointment my sloppy manicure took an hour and 45 minutes of my day. Not worth it. However it did last 3 weeks, for better or worse I guess.
The staff was very apologetic about my wait time which was nice, and someone called me after I left to offer me a free deep conditioning treatment and blow out for my inconvenience. Very nice gesture however the last thing I wanted to do after my experience was go spend more time there.
After a few months I had the guts to make an appointment to go back for my second manicure. I was taken on time which made me so relieved. But that’s where the positive stops. My manicurist hurt me — as she was trimming my cuticles she was jabbing me and it caused some of my fingers to bleed a little (see photo). And this manicure chipped after 2 days. No joke — 48 hours after I left I had 4 nails chip. What a waste.
The only reasons I’m not giving 1 star is the place was clean and the staff was very sweet and they did try to make amends with my wait time (which I don’t plan to use based on my experiences to date).
Save yourself the trouble and go somewhere else for nails. Don’t be fooled with a groupon — you get what you pay for.

I realized the day before a dance show that I’d forgotten to get my eyebrows threaded the day before. I have really thick brows and sensitive skin that is usually irritated by waxing. Unfortunately, the days right before a show are always filled with things to do so I decided to take a change with Sugar Fly because it was convenient.
I’d never tried sugaring before and I was not disappointed. It didn’t irritate my skin at all. I had less redness than I’ve ever had with threading or waxing. Completely converted!

Needless to say I will not be going back here. It’s places like this that turn me off from Groupon. I got the deal for a No chip mani/​spa pedi or whatever they called it because they basically just stuck my feet in a bucket.
The girl who did my mani was SUPER rude. Treated me like I was a 5 year old who didn’t know how to get a manicure. I’m not sure of her name but she was a larger Asian girl. Also, my friend tried to call and come in with me and they told her they were all booked up. I was the only person in there the whole time and the workers just stood around chatting about where they were going to go for dinner and drinks. They basically were just too lazy to accept more customers.
Also, they offered me wine, which was nice but the bottle must’ve been open for god knows how long because I got sick almost as soon as I got home.
Did I mention my «no chip» has been on for less than a week and four fingers are already chipped off?
The ONLY saving grace of this place? The girl that did my pedicure. A SUPER nice African American girl who did a pretty good job considering they gave her a bowl of hot water and a few tools to work with. She’s the only reason I gave 2 stars.
Basic Point: DONT GO HERE FOR NAILS!!!

I just wanna say that I’m so happy I used my group on towards this salon!! Cheryl was my hair stylist n she did an awesome job cutting n texturing my hair!!! she was very professional n. gave me great advice !!! The only reason I have four stars is because the hair color is not eco friendly .I have made the choice to only use non toxic dye … but I will b back for haircuts n styles!!!

ABSOLUTELY AMAZING!
The first time I went to Sugar Fly was for a mani pedi deal that I found on Groupon. Kimberly did them and she did a great job. The staff were super nice and the atmosphere is very clean and chic.
Today I went back there for a hair cut and blow dry with Cherryl. Obsessed!!! I’m just obsessed with the hair cut over all!
My hair before the cut was almost to my waist. Yes, I know, long and boring. She met my expectations completely! I could not be any happier with the outcome of my hair.
Definitely will come back to Cherryl in the future!

I purchased a Groupon to get my hair done for valentines day for $ 65 .(hair cut, blood dry and partial high lights). I end up getting one hair color) I was charged $ 60 extra because I has long hair. Total of $ 125. wasn’t that long any ways. I guess you have to be bold headed to qualify .
My experience was great Cherryl did a great job. She offered me wine and I also had tea. she is very professional and was very happy with results the only thing is that I think even with out the Groupon is overpriced. I looked at their prices for services online .Well that’s just my opinion.
All I can say she used very good products (Kevin Murphy) and lefty hair so silky omg loved it
I recommend this place if you don’t care about the price :) totally — Cherryl is the BEST!!! Just for that 5 starts !!!

I purchased a groupon for a haircut and I was happy with my overall experience.
When i arrived the first thing i noticed was the merchandise at front of the store. i love all the wild styles; big earrings and animal print shoes, lots of wacky styles of sunglasses 2 for $ 10.
The receptionist was courteous and the store looks extremely clean, fun, and bright. i was glad to see that there was a waiting area with a tv and magazines and big pillows so my other half could have somewhere comfortable to lounge while i got my haircut.
My stylist was cheryl and she did an excellent job. she gave me exactly what i asked for and was courteous and professional. she is very knowledgeable about hair care and was happy to answer all of my questions. She was not intrusive or abrupt, my shampoo felt like a head massage, and i had such a relaxing haircut that i actually almost fell asleep when she was blowdrying my hair haha.
I would definitely recommend this stylist and this salon for a haircut.
I have posted a «before» and «after» in the Unilocal photo section if you would like to take a look at the results.

This is a solid neighborhood salon and boutique that offers a variety of beauty services. It’s got a fun, funky vibe and an awesome staff. While this isn’t the first place I’d run to if I were in need of an intense pedicure, it’s definitely a got-​to for simple foot/​hand maintenance. Plus, the nail artists (and that’s truly what they are) are phenomenal and very creative. FYI: For those who complained about their polish chipping shortly after getting them paint, Sugar Fly offers a guarantee depending on your polish (three-​day for regular polish, a week for no-​chip) so you can come back and get your nails repainted if your polish comes off.

Bought a groupon for the signature mani/​pedi and it is amazing. Pang was the woman who did my nails and she was amazing. My pedicure is flawless and they had a large color assortment to choose from. I got a manicure done with no chip and white tip and it is AMAZING. I have been getting so many compliments on my manicure. Also, the pedicure is more in depth than some places where your feet are massaged, they cut all the cuticles, file the toe nail and soak your feet in a bucket with some fruit. They also wrapped my feet and hands in warm towels. AWESOME! Sugarfly is on North Ave. and there is a lot of street parking available. They also have a boutique which is really cute. I definitely recommend this place!

Here’s the things I noticed or experienced:
Love the bright colors. They reflect this in nail polish choices too.
Staff seem spacey… no sure if it’s the personality or drug usage. Not the typical customer service. Staff seem friendly.
It’s a clean :-)
They should invest in another nail dryer for no chips. Switching hands and 30 seconds isn’t enough. But they re push the timer and ask you to readjust your hand! No the salon should invest in one that does it accurately. It takes this process longer.
My no chip… Chipped :-(