T-Mobile

Take your business elsewhere. T-​Mobile might be a good company, but the employees at this particular store care way more about making sales then they care about good customer service.

This location has the best staff I’ve ever seen anywhere. (I’ve been helped by Asia and Adrian directly and many others indirectly)
They are knowledgeable and informative when you buy and courteous and caring when you come to problems.
They set a great example of what real customer service should be!

This T-​Mobile location has the best staff I highly recommend that others use this location for all your T-​Mobile needs! They are very friendly and greet every customer as they enter which shows their attentiveness, they are all very knowledgeable, very patient with their customers, and most of all make sure they go above and beyond no matter if it’s a big transaction or something simple like a tech question! They help you understand what it is your buying/​signing up for and they make sure it’s best for you and your needs regardless if the best option isn’t the best for their commission! Again the team of sales reps at this location are an elite team who work together to make sure the customer is completely satisfied!!!

Huge kudos to Bianca! I ordered my new phone online, and brought it to this location for help setting it up and to get it activated. Bianca was professional, efficient and very patient as she did the set-​up, put my new case on, and imported the data from my old phone. She took the time to give me a ‘tour’ of my new phone, with several tips that made it easy for me to use my phone immediately… even though my old phone was a flip phone from 2008. Don’t judge me: Bianca didn’t, ;-) And she is another reason why I will remain a loyal T-​Mobile customer.

Me and my brother were trying to activate a post paid plan with this store and the representative was so in a hurry and rude. Still trying to ask few more questions and she just cut me off and pressuring me to put my current mobile #. Like, is she in a hurry wherein there is only like 3 customers in the store and there are 6 or 7 of them. TMobile is good carrier but do your business somewhere else and not at this store. There’s one by a River North close to the loop.

One thing I noticed about this place is how nice and attentive every single person is at this store (Santiago, Emily and the other two ladies, didn’t get their name, comes to mind.)
I came in, very frustrated, with a sim card issue on my Galaxy s4. I ended up getting an upgrade with zero money down and my trade-​in covered the taxes. Even though it took over an hour, I had no problem waiting. They were all so personable and helpful. Emily even offered me water and in between waiting we all joked around with each other.
They are all really professional here, I’m definitely a fan. I know if I have any more issues with my phone, I’m coming directly here.

The store is modern and conveniently located. They have your basic inventory.
Unfortunately, in the process of porting a number to my account, they went ahead and slammed on data package upgrades and other fees that weren’t disclosed. This is par for the course for T-​Mobile so I went back to my hotel and checked my account and removed them immediately.
If you’re in need of a phone, come on in. Just beware.

Just terrible. Went in on the weekend to switch a line from family plan to its own plan. Walked in with the account holder.
Apparently they can’t provide basic services in store. You have to call customer service and be put on hold forever. The employee was ignorant of policy and tried to get us to pay a $ 200 fee when the tmobile people on the phone said there was no fee.
Spent over 5 hours trying to figure it out. Have to go back tomorrow to try again! Was transferred all over the place back and forth, just trying to switch a line. Worst service ever. Why cant they do anything in store? Why am I on hold for an hour to talk to tmobile WHILE I AM IN THE STORE?!
Employee said they close at 6 when they really close at 5. Told me to call after 5 to check on the status of things (we finally left the store). Security answered on the fourth call, told me that they were closed. Guy was probably tired of dealing with me.

Marissa was awesome. She was very helpful and I initially didn’t take a liking to her but after spending an hour with her she was so helpful. I went from a very old sprint phone that didn’t have any internet service or apps to an android sidekick which I love. Overall the customer service is amazing! I am so glad I made the switch. I was hestitant since I don’t like change but I am so happy that I did ! Thanks Marissa. You are awesome

The staff here is incredible!
I went into the store yesterday to have my Android software upgraded, and I was shocked at how friendly, efficient and professional the staff was! My sales associate Christina was knowledgeable and friendly. She not only upgraded my phone, but saw that I was paying too much for my service and changed my plan, and spent time on the phone with customer care to refund my account on a service I was being overcharged for.
If you’re in the downtown area, this is the store to go to! This is why I have been with T-​mobile for 8 years. Great customer service!

I’m surprised that I haven’t reviwed them seeing how so much of my time and energy is spent either at this location or calling 611. I really really really really really hate T-​Mobile!!! I don’t care how friendly your representatives are and how many JD Power awards the company has won!!! I am so not impressed! Anyway, this location, the most convenient for me, is always crowded and there is always a considerable wait. The bright spots are Javier and Terrell. They are consistently polite, knowledgeable, patient, and more helpful than they have to be. I always get an acceptable resolution when they service me. I don’t mind waiting until they are available because I have not had good experiences with some the other regular workers there. How is it that you tell me one thing and it’s always incorrect and when I call you on it it’s like I get the Kanye shrug? What’s that about?! I really try to be a fair and decent person but my T-​Mobile experiences make me feel like I was a real A@#hole in a former life!!!-They are just that bad. So clearly the stars are just for those two individuals.

Normally, I found that every T-​Mobile store offer the same sort of service, but this store stand among others because of their exceptional customer service and well, Christina, to be exact.
This lady right here is the real definition of customer service. I have been having a problem with my Iphone 4 for about a good 8 months (NO JOKE), and I have to keep on changing my Sim cards because of those silly unlocking/​jailbreak problem.
I finally get the hang of it today, and Christina and the employee who work here are really helpful and patient with my iphone errands. On top of that, she even offered a free Sim card change for me (FYI, those Sim card cost $ 25 each, how do I know? because I have to freaking change it three times due to the iphone unlock problem).
At the same time, a friend of mine want to register for a new number, and she were having difficulties in doing this with other T-​Mobile store. We went there to get her registration going, and she can finally use her new number within an hour or so.
Talk about a quick and great customer service! Kudos to Christina and this store!

What’s that, T-​Mobile? Free* smartphones during Valentine’s Weekend?
What’s that, Blackberry? You’re a wonky, outdated jerk that I can’t wait to throw in the lake? Looks like we have a deal, kids.
I popped in on a sunny Saturday and was helped almost immediately by a cheery, sweet young lady named Danielle. Explaining my need for a new phone and expressing my desire for the one I wanted, found out that it was the only one that was available free*, out the door! Done, done and done.
Unfortunately, I got it home and found it to be busted. Danielle’s store was sold out, as was the other T-​Mobile closer to me. I did however, find one store that had a replacement. See T-​Mobile review number two…
*does not include a $ 20 upgrade fee… T-​Mobile is still sometimes, kind of a jerk

I went back when I lost my phone. I happened upon Edgar, again. This guy, best cell phone guy ever. In the midst of stores that just want to bilk you out of money, Edgar explained all my options for buying a new phone since I wasn’t eligible for a full upgrade. Nice soft spoken guy, with a lot of patience and a good sense of humor.
This guy is the real definition of customer service. I will continue to go to this T-​Mobile store, and more specifically Edgar, if I ever need anything.
Thanks Edgar!

Uh, has customer service gone down to Sprint level? I am getting ready to switch. Thank fuck for the fact that my contract is up after 2 long years. Verizon and AT&T are working on 4g networks while T-​Shit still doesn’t have their 3g network up and running properly, And i’m not talking about EVDO-​rev. A or HSPA, I am talking about the shit that puts Comcast out of business. Sorry to be a follower, but give me an I-​phone pls… or a BBerry Bold. Or a Palm Pre. Or any decent 3g smartphone. Riding the wave of the HTC G-​1 from 9 months ago won’t save you guys at this point. Good luck, losers!

I find it easier to go pay at the store. Every time, everyone has been very nice. So when I finally got a new phone and it was acting up, I went there for some assistance. They switch my sim card. That helped. Thanks!
Not only that but my phone assistance with the company has been exceptional. I could never have another cell company and that’s all due to the great service.

I broke my phone on Christmas Eve. I ended up walking into this location for a new phone. So the guy who helped me was kind of miserable. I understand he was working on Xmas Eve, so I tried being extra nice to him. He was short and I felt rushed. I am the least tech savvy person and ended up asking him a ton of questions that he didn’t answer. He was unable to transfer all my information from my old phone into the new. And then… he finally cracked a smile and said, «someone might be calling you to ask about my service. My name is XXX XXXXX. I hope I was able to help you with everything you need»
I’ll be waiting for that phone call…

I recently switched from Sprint to T-​Mobile and am, so far, very happy with the switch.
I went into the store on South State street and they impressed me right off the bat by honoring a corporate discount that would normally need to be handled via the internet. I set up a new line of service and activated my new cell in less than 30 minutes. There was a question about whether my salesperson had selected the correct plan, but he couldn’t answer it for me right then — he promised to call me with an update the next day before 3pm and, gasp, HE DID.
Overall, very good customer service in the store and after the sale. I have also been very pleased with their 1 – 800 support and internet support.
I’m glad that I made the switch.

My stupid phone had been acting up for the past two days so I stopped in here on my lunch.
I waited about 20 minutes to talk to someone. They had only three peoople working, which I thought was a bit absurd for a store located on State Street. Granted it was lunch time, but one of the women in line in front of me told me that she normally goes to the one on LaSalle with much more staff.
Mike (I think…) was the person who eventually helped me. He wasn’t overly friendly but he was incredibly efficient and that I can appreciate.