T-Mobile

I would give them zero stars if I can they don’t care about anything they go in groups in the back and they take forever the manager just sits there and watches she doesn’t even help or anything I have been waiting over 40 minutes there is this one employee who is just walking around and not helping other costumes at all he literally just walk back and forth and then goes to the back to kill time this is just very upsetting then the other ones talk among one another to do it slow so they can say I am sorry we are closed they literally just said that. Never coming back to this location

Attentive employee Marta, greeted me as soon as I walked in. Gave me just enough time to look around and was very helpful, informative and have honest advice. Absolutely convincing me that whenever I have questions or issues with my phones, I must speak with her. I had several complex issues and she was amazing. Great experience

This is a very busy place but they don’t care they just stand there for hours. They take their time because they get paid hourly so you wait you wait and wait and that’s what they get bad review

This is the worst cell phone company I have ever had. Not only did I not received my early termination I never received my military discount for the 10 months I’ve been with you guys. I’ve been calling costumer care for months and things never gets resolved. I know you do not care for loosing a customer because you have plenty but I had to get it off my chest because I have never felt so deceived.

I’ve purchased an expensive phone, but with the phone they squeezed a little speaker which I have no purpose to use. Of course, nothing is free and they add the price of the speaker ($ 200) into the phone price. I got mad when I noticed that on my phone bill but the store management stated that I agreed to it. I didn’t read the agreement and the little speaker shows up there, however, the store manager is a person who I’ve known for more than 10 years as well as half of the store staff. Shame on me for hanging out with a wrong people but the store rides on lies with no regrets. I would never recommend this place to anyone.

I am giving this poor review only because I am not happy with the way that TMobile and the manager of this particular store handled my recent LG G3 purchase. For my birthday my fiancé purchased this smartphone for me and added me to her TMobile account. It is my first smartphone. We initially tried to purchase the phone online but were prevented because my fiancé was not listed as the primary account holder — although she is. Rather than trying to fix this issue online and over the telephone with customer service, we drove to the 7309 W Irving Park store and bought it there. The problem is that we lost the $ 24 saving and free $ 49.99 case that were being offered online. When I asked the store clerk whether she could give me a free case, she said that she would check with her store manager. The store manager said no, but offered 50% off a second case if I bought one at full price. This offer was useless to me, as I need just one case. I feel that this entire scenario represents poor customer service — especially for a brand new TMobile and smartphone user.

Last Friday, I had the pleasure of meeting Michal. Coming from a telecommunication/​retail background myself, I can attest that Michal is one of a kind.
I was sent to this location after visiting another (less helpful) T– Mobile in the area. And I’m so glad I was. Michal was fantastic– personable, patient, informative, and incredibly helpful.
Before coming in my family and I had been shopping around for a different carrier. Michal no frills sales attempt is rare to come by. He explained everything to us step by step and never once did he make us feel rushed. I will come back because of Michal, He couldn’t have been more nicer.

I’m only updating my review because there is a new manager working at that location who is the epitome of great customer service & he deserves to be acknowledged for his competence & kindness. The scammer employee who prompted me to write my first review is still working there & still ripping people off so if you do go to this location I obviously wouldn’t recommend buying anything from her but Stevan (the new manager) is a stand up guy who knows what customer service is all about. I hope his presence will change the mindset & attitude of the employees there as well.

I agree with the rest of reviewers. Avoid this location and go to another or even better change your service provider. I renewed the contract but took new phones for two of my lines. I wanted to cancel unlimited internet but the seller said that I have to wait a few months and then I can cancel this service. I called a few months later and guess what, Tmobile representative told me that I can’t cancel the service, it is require for this line and I agreed with that by signing the contract. Great. Great cheaters.

Went there to get the new Blackberry and was completely misquoted. Told me there was a trade in program and everything. Now I have no phone and I’ve been a loyal customer for years. When my contract is up in May, someone else will get my business I will promise you. I wrote the Tribune about it as well… terrible service!

I’ve been here a few times but try to avoid this location and go to another location if I can.
The store itself is a good size, it has everything your typical cell phone provider would have.
The service is what makes me nearly despise this location. I’ll start with my lone good visit out of about a dozen. I began having problems with Blackberry where it would randomly turn off it’s service and would change to «SOS» mode. Anyone who has had this problem understands how frustrating it is. You can’t send or receive anything, and it’s not about your location, it just randomly happens. So I went in and explained my problem and the employee informed me that I was having the issue because I had an old SIM card that didn’t support the new 4G network that T-​Mobile offered. He switched out my SIM card and I was out in 5 minutes. That’s my only good story.
Beyond that, the service has been terrible here. I’ve never been greeted when entering even when the store isn’t busy. The employees make themselves unapproachable so I’m stuck standing around looking at products I’m not interested in. As a few others have noted in their reviews, the employees will stand around speaking to each other in Polish, neglecting that I’m a well-​paying customer in need of assistance. I’m an extremely easy-​going customer, I’m not the type to go out of my way to complain or return something if I’m not satisfied; so for me to be frustrated by this, you know it’s completely unacceptable.
But again, it’s a cell phone service provider, I probably shouldn’t expect much huh?

The store is a pretty nice size, and the displays are on par with any other cellphone provider you’ll find.
Waiting in a two person line where there were four co-​workers behind the counter playing around speaking in polish with one another was extremely rude. Especially since only one was working. Having been on my lunch break I couldn’t stand to wait for something like this, so as i approach the desk the lovely young lady looked bothered by me interrupting. So again, a couple weeks later I had the SAME EXACT PROBLEM. I’m all for having fun at work, but not like this T-​mobile!
I’ve been a loyal t-​mobile user for the past six years. Until now.

Fast moving lines, knowledgeable staff — I was in & out @ lunch time.

If you have been to one cell phone retail store you have been to them all! The retail store has a great selection of phones available, from flip phones to PDAs. I am a Blackberry man so I am happy with the quality of services I am receiving from T-​Mobile. I receive my emails quickly and without trouble which is key for me since in my line I work I receive and send out at least 600 emails a month.
I use to be a Sprint carrying member but I ended up having too much trouble with their costumer service so it was time for me to move on. Through my journeys I stumbled across T-​Mobile, so far so good! I love their plans, I think they are the most affordable out there, believe me, I know because I shopped around for a while until I found out what is best for me. So when I walked in I was immediately greeted (Which is always a great move) and treated like I was the only one in the store. I am a bit picky so I tend to ask a lot of question so bless the girl that was attended me because she really earned her commission! Every question I had got answered and I left there with a 2 year plan & a smile.
I did have a small problem with there customer services but it all got taken care of when I spoke to someone at this store location! That is why I am reviewing this specific location.