TDH Mechanical, Inc

Outstanding products, price and service. I’ll call that the trifecta we all hope to get in every consumer experience. TDH did a fantastic job creating the proposal, and then getting the job done in less time than estimated.
Bernie came on time at 7:00 AM and got right to work scoping out the job site, and began dismantling the old system before his partner Kris arrived a little later after the equipment delivery. Kris was able to stay longer than expected, and that allowed the job to be completed well ahead of schedule, which was a huge bonus for us!
The new furnace and AC system was installed perfectly and they were very courteous and careful of our carpets, etc., due to the HVAC installation in a hall closet, not basement.
Thank you TDH!

My air conditioner broke. Since it, along with the furnace was 24 years old, I decided to replace both. TDH quoted me the best price with good delivery time. The installers were, prompt, courteous, and explained all of the changes to me before they left. They did a great job. I would definitely recommend this company to others. My only suggestion is that TDH does not include text messages to customers since these messages are sent overnight. Just send emails. I keep my cell phone by my bedside in case of personal or work emergencies, and I was awaken twice, one night before the install at 11:30 pm and again last night at 1:30 am. Very disruptive. If TDH is going to send text messages, this needs to done during the daytime hours.

I’ve had two smaller issues.
— Kitchen exhaust’s damper was loud. (Fixed in ~ 1wk)
— Furnace’s pan had water in it. (Fixed in 3 days)
Pretty good service. No complaints at all.

TDH did a fantastic job installing my new air conditioner and will soon be replacing my furnace. The entire process was perfectly orchestrated including an initial analysis of my needs, the delivery of the new equipment and removal of the old, plus expert installation that instilled complete confidence. Both technicians took the time to make sure everything was in tip top shape from start to finish. Scheduling was also easy and they were very accommodating given the fact that my house was very warm… I am thrilled with my new A/​C and have already recommended TDH to others. Their pricing is very reasonable as well and the warranty is yet another bonus.

TDH Mechanical is my new go-​to hvac company. They give the most competitive estimates and prices. They have great technicians who can figure anything out. They offer a very reasonable yearly service contract… and most importantly… they do what they say their going to do and in the time they said they would. I had my new central air installed by TDH and my new water heater… they did a great job and well under what my old company would’ve charged.

I had TDH install both a new furnace and new air conditioner for us this year. They were very responsive and quick in coming out for bids and for scheduling our installation. The bid process was thorough — I was very pleased with Brian and the bid came in at just over the lowest bid, but under the highest bid. We were very pleased with the installation process. Kris was on time; performed good work and cleaned up when he was done. We were pleased with the finished result both times.

I had a very good experience with TDH Mechanical. My furnace stopped working, so I called TDH and another company (the incumbent). TDH answered my call on the first try and scheduled someone to look at my system within two hours. He quickly identified the problem, gave me a few options and recommended replacing a gas valve. We discussed the age of the furnace (10+ years old) and he asked me to consider them when I’m ready to replace it.
The next week it stopped working for a completely different reason. Brian came out to my house, and offered to fix the problem, but I felt it was time to replace and upgrade the system. Brian showed me three systems and explained their differences in very easy to understand language. Once we agreed on a system and price, I asked for a credit on the part they replaced the previous week, and they gave it to me with no questions asked. I had a new furnace and warm house by the afternoon. TDH was competent and easy to do business with.

Last week, my old furnace gave out. After doing a lot of research, I went with TDH to put in a new furnace, A/​C, humidifier and to clean the ductwork. My experience was great — they were very responsive from the beginning, offered a better warranty than others, and everyone involved was a pleasure to deal with. The installation went without a hitch. When I had a follow-​up question the next day, they were just as quick then as during the initial consultation period. This gave me a lot of confidence that their support will be excellent in the future. I’m thrilled with their service and definitely recommend them.

We had to have our central humidifier replaced. TDH beat the price of several other contractors in the area and our technician Rob did a fantastic job. He really took pride in his work and made sure it was done correctly. We were very pleased and would not only use them again but recommend them to all our friends.

I had TDH come by to look at an intermittent problem on my furnace. Of course the issue wasn’t presenting itself so the technician Ken was only able to provide an educated guess as to the issue.
Nonetheless, he was on time, courteous, very knowledgeable, thorough, and offered quotes for both possible replacement parts and an entirely new furnace. Yet at no point was there any pressure to buy anything.
I would certainly recommend TDH and will definitely call them for future needs.

Rob from TDH was assigned to service my heating unit and he was really great. I thought he was professional, thorough, explained everything to me clearly, and I felt like he really cared about doing a great job. Based on this experience with Rob, I would absolutely recommend TDH Mechanical as well as personally request Rob next time! Thank you Rob!

I have TDH replaced my whole HVAC system. They did a fantastic job. I’m so glad that I chose them. I made a lot of research on selecting the brand and contractor. I think all the time I spent turns out to be worth it. The reason I selected TDH is «best price + best system + 12-​year labor warranty». If you did a lot of research and have a few quotes, you will know what it means. Finally, I knew I made the best decision as the technicians did a quality work on the installation.
Highly recommend TDH!

UPDATED as work has finally been completed: Spoiler, it was still a huge disappointment working with this company. Skip to the end if you want to see how pointlessly painful the owner made the entire project. This is simply an honest run down of my experience from beginning to end:
–Got a quote via angie’s list messaging system and decided to have them come out and do a formal quote in person.
–The tech who came out had a way of making you feel stupid just for asking questions. No big deal, in the end we were able to agree on what I would like done (add heat to an unheated room close to the already installed HVAC system).
–Work was scheduled for 8 days later. 3 days before work was scheduled to begin, I received an email saying they made a mistake and were all booked that day. They needed me to reschedule. I asked why I had to reschedule, and it was because they accidentally booked me on the wrong day. They somehow decided I would be the one to need to reschedule. Inconvenient as I needed to have the work done quickly with tenants moving into my home the following week.
–I requested a new date that was still before the move-​in date of my tenants and i had to reach out multiple times to get the work rescheduled. The owner contacted me directly at this point and seemed friendly and apologetic. So I moved forward with the new date and time.
–There was some other work being done in my basement at the same time so I called before my scheduled appointment to see if the tech could also detach the main exhaust of the HVAC first thing when he gets there to help my other crew (waterproofers) gain access the exterior wall in my basement. The receptionist said not a problem, the tech would get there at 7am to start work early.
–The tech did not come until closer to 9am and had no idea about the additional work. Further, they didn’t re-​quote me on the additional work until past 10am, holding off from doing anything, making my other crew wait on them. The price? Double the amount they were charging me originally. And just to remove and reattach the main exhaust for the HVAC? They said it couldn’t be removed without breaking it because of it’s location. I don’t feel this warranted an additional $ 600, but you can decide if you think that is fair or not.
–Finally, I asked for the slightest of a discount, anything they could do because the tech was already at the location, and I found zero wiggle room from them.
–NOW it got really bad: They didn’t complete the work and left the property with the HVAC main exhaust completely detached. They scheduled yet another day to come back and put my system back in working order.
–Then I get a phone call that they want payment for work already done. I explain that it makes no sense to pay them for one days work that ended in them leaving my HVAC disassembled. Now if they would kindly finish the job and put everything back together, I would gladly pay them, but at this point I was scared they would take payment and not return to finish the job.
–The lady I spoke with seemed understanding and explained it would not be a problem, I would pay when the tech returned and finished the work.
–The morning the tech was suppose to finish, I got a voicemail from that same lady telling me the owner canceled my work for that morning, and would not schedule a return to finish the job until I paid for the first day. You decide for yourself if you think this is fair but because I lost that scheduled appointment, I was told once again it would be several days before someone could come back and I was basically forced into paying for work that was not completed at the time.
–I wrote a strongly worded letter voicing my concerns with paying before they finished putting the system back together, and how did they respond? I received a threat of being sent to a credit collector within 3 days. I, at no point, refused to pay for work. I simply wanted them to put my HVAC back together before I wanted to pay. (If any of you want a copy of the letter they sent me, I will gladly share it with you)
–Eventually, out of fear, I gave in and paid before they would return to complete the work.
Conclusion: they made zero effort to be flexible or friendly in their explanation of their costs or services, and their scheduling ended up being a mess to try to deal with. Tim made the original scheduling mistake, and he made getting the job done much more difficult than it needed to be. I’ll gladly update this review if the company makes any effort to change my opinion of their customer service.

I was very happy with the entire installation process to replace Furnace/​condensor. Rob was very forthcoming on what to expect before and after installation. Overall, I’m glad that I selected TDH Mechanical after vetting 2 more vendors. Great service and awesome price.

Roberto from TDH Mechanical came out to give us an estimate. He was very courteous and knowledge. He answered all of my questions and told me to call if I had any further questions.

After some terrible experiences with other HVAC contractors, I decided to give TDH a try, based on reviews found on Angie’s list.
I called on Monday, but did not receive a call back from Tim until Tuesday. This is obviously a busy season for them, so I wasn’t terribly surprised. They promised a tech would be out on Wednesday morning at 8:00 AM. He arrived by 7:45.
The work involved servicing a 17 year old York 2.5 ton packaged AC/​furnace unit located on the roof of a single story garage. The gas burners were not firing on a heat call when I called for service on Monday, but of course, when the tech (Ken) arrived, they seemed to work fine!
Not wanting to risk a problem down the road, I requested that he go ahead and replace the gas supply smart valve (which are apparently known to fail), as well as the ignitor. Since the unit had not been cleaned in some time, I also asked him to clean the evaporating coils and compartment.
He did a complete inspection of the unit, including the heat exchanger, checking the refrigerant pressure, the compressor and fan current, and heat differential, all of which were noted on the service ticket.
Total cost was $ 720.00, of which $ 525.00 was for parts. and $ 195.00 for labor. (Note that parts are marked up significantly, but this is standard practice in the service business).
Overall, I was very pleased with the service Ken provided, and would definitely call them in the future.

Ken Hinkle of TDH Mechanical Inc. just gave me a quote on central a/​c for my
son’s new home. He was very thorough and professional. His price for quality
(Trane) equipment blew the competition away !!! We’re going for an install this
Saturday. They are TRULY «A» on Angie’s List & A+ with BBB.

Short Version: The owner and the crews we worked with were very communicative and amazing to work with. They did a superb job for an amazing price! We will be working with them every time we need work done!
Long Version:
Even though they were slammed with jobs because of the sudden onset of hot weather they still were able to keep in constant communication with us.
The first crew showed up at 7am on the dot as previously agreed to. They did fantastic work and got all of our old equipment removed and new stuff installed and running perfectly in one day! They where very nice and cleaned up all the mess that was made by the removal and installation.
The second crew came in a few days as schedule and right on time to do the duct cleaning and they were very communicative. They explain everything to me before they started and then made sure I had all my questions answered. They also cleaned up perfectly after themselves. Before they left the made sure to double check the whole system to make sure it was still running up to OUR standards if we were uphappy with something they instantly attempted to and succeeded at fixing the issue.
I also have to mention how great Tim the owner is he made sure to either email or call us regularly to make sure we were happy with everything.
We will be using them again and without hesitation will be recommending them to friends and family.

The water heater in one of my apartment buildings stopped working. I called this company early the next morning and the owner, Tim, called me back soon after. They had a service technician come out that day to repair it. He inspected the heater and said I needed a new one as mine was 13 years old. I wasn’t surprised as it had been leaking water for the past month. They came back the next morning and installed a new heater and hauled the old one away. I paid for it with my credit card and they emailed a receipt to me right away. The whole process was handled smoothly and professionally.
What set this company apart from all the other companies I’ve dealt with was that the owner, Tim, told me that I was eligible for a rebate through Peoples Gas, the local gas utility company. I’ve had numerous furnaces and water heaters installed over the years and no other heating company had given me that information. The rebate for this water heater was $ 50.00 which was a pleasant surprise. Their office manager even emailed me the forms to fill out and send to the gas company. I really appreciated Tim letting me know about that. I was planning to use them again but now they are first on my list to call to repair or replace any heating or air conditioning equipment I own.

I have used TDH multiple times in the past for maintenance and repairs for both furnace and AC. I scheduled a service call for our furnace between the «polar vortexes» to ensure that everything was clean and operational. Two days later, our furnace completely stopped working.
I called Tim, the owner at TDH, to see if someone could come out to help us figure out what caused the furnace to stop working. Tim was rude, took no ownership of the issue, and became irritated with me when I even suggested that it could have been caused by something done by our service repairman from 2 days prior. He spouted off that he had had 30-​something no-​heat calls that day and that I had no grounds to blame them for losing my heat. He then asked if I had «jiggled the front» part of the furnace unit. Great advice for fixing a furnace which immediately made me frustrated with my already frustrating situation. When I spoke directly to Tim, saying that it was clear that he could not do anything to help me that evening, he replied that he didn’t like my tone of voice and HUNG UP ON ME.
I have not been hung up on since junior high. Infuriated, my husband and I did additional troubleshooting with the furnace (that did NOT include jiggling things around), used a friend’s knowledge and the google machine to diagnose and promptly fix the problem. We replaced the part that was broken for under $ 200 (TDH quoted $ 500-​$ 700 and then had recommended replacing the furnace for $ 1900).
So thanks, Tim, for ensuring that I will never, ever call your company ever again. Thanks, also, for your feeble attempt at calling to apologize after you realized what terrible customer service it is to hang up on your customers. Too little, too late. Your loss.