The Dog Room

I’ve tried to love this place. I’ve given it multiple chances, but the last visit was the final straw. My dog looks as if I had cut her hair. There are clumps of longer hair scattered about her tiny body. Her ears were not «tipped» as anyone knows should be done, and her poor little nipples were scabbed over from being shaved! I feel awful that I took her here again… The quality is just not there for the prices they charge. Save yourself some trouble and skip this place

I’ve had my dog to the business about four times. I have to agree with a few of the reviews here regarding the attitude of one of the girls there; not sure if she was the owner. The last straw was when I picked up after my dog after she went on someone’s grass next to the shop and asked if there was anywhere I could dispose of it in the shop. I was told «yeah outside we don’t want it smelling up the shop». Not wanting to fling the bag on the sidewalk I was forced to drive my car until I found a trash can. I had to wonder what they do when a dog has an «accident» inside the shop? There were other incidents and smart remarks but I am a patient person. Courtesy is essential to me when I deal with a business as it should be to the business itself. Goodbye Dog Room.

I am not sure why many write that they are rude people. All i have had was a good experiance with them and have not been given any attitude. I been taking my dog here for couple of years and its the a place where he dosent come out all scared, now Petsmart is totally different story. They do a great job with my dog. They have a great price as well. Where you get a bath, cut, nails trimmed and a cute bandana (every time we go there he gets a new one) for half of what Petsmart would charge me. I also like that he is not put in a cage. They are put on a pillow in front of the window on a leash. He always comes out happy from there.

Fantastic! With out a doubt, the best groomer in the area! «Take care of your groomer, they’ll take care of your dog». (tip em). The owner and her crew always are friendly and my dog comes home SUPER clean. The Dog Room is the way to go!!!

I’ve been taking all my dogs to the Dog Room and the ladies are great and were willing to work with one of my dogs that bite. Good prices and their work is wonderful :)

I’ve been taking my Yorkie here for about a year or so. Awesome place. The girls are very friendly, and do exactly what you ask. My Yorkie comes home looking cute and smelling nice ALWAYS!

I take my Yorkshire to The Dog Room… what a great grooming shop! Clean place, great prices, and Kristi the groomer is a friendly, great groomer… my dog looks amazing every time, and very professional. This is by far” the only place «to bring your pups… and I’ve been around to many over the years with other dogs… and finally found the right groomer and groom shop!
5 STARS ALL THE WAY!!!

I’ve been taking my little guy to The Dog Room since the place opened up! Both Ann and Kristi do an awesome job! It’s a small place but it’s clean and everyone is so friendly. Location is great-​I live right down the block! Prices are reasonable and they’re open Sundays, which is great for someone who has a crazy work schedule during the week! I highly recommend The Dog Room and will keep taking my little Toby here! :)

I stopped using this place a few months ago but had been using them regularly for my Chloe, a Havanese mix. The one lady has an overall bad attitude. She’s just rude. Her customer service skills are horrible. My last appointment I was 5 minutes late to and she called me as I was on my way. I apologized profusely and even suggested I reschedule as I understood that it could mess up her day. Really though 5 minutes wasn’t messing up her day I was just trying to be nice. She gave me the unpleasant «No! It’s fiiiiiiine!» Truth is I got over it but the straw that broke the proverbial camels back was when I picked up my pooch. She had cuts on her belly. I can’t say for sure what happened but I can’t imagine that a rude and now cranky groomer was going to be kind to my pet. Never again will that place get my business! Do yourself a favor and take a pass on this place. I mean we don’t reward our dogs bad behavior do we? So why reward hers?!

I wish I could give them a negative star ! The groomer was so rude and I’m happy they didn’t take my 2 maltese bc I was 15 min late. Imagine how they treat our dogs if they are soooo rude to us! I said I was sorry and there were a couple of streets blocked bc of a house fire that made me go out of my way. She then told me they called other people for my dogs appt. lol yeah in those 15 min … Whatever… I’m happy to never go back again ! First time and last !

I have been going to the Dog Room for a few years now and felt it was time to give Kristi and the Dog Room a review. Kristi is simply the BEST and does a great job with my Alex. I would never go anywhere else and if anyone who is looking for a great place to get their Dog groomed should call The Dog Room and ask for Kristi. I can assure you that you will go back again and again. Thank you, Kristi and the Dog Room. Alex loves you too. :) :) THE DOG ROOM IS THE BEST!!!

When you are a groomer you should not tell a customer that you’re not looking forward to a customer because their dog is big. As a dog owner you do not want to hear that because it makes me dread going to this groomer. Unfortunately there is one person there that is the specific problem. She’s not even the groomer I use. She’s just always there. She is constantly rude and has a comment every time I pick my dog up. I’ve been told «I’m glad I’m not his groomer. He’s crazy!» There was nothing sarcastic about that comment. Other times she’s said «you need to come here every 6 weeks so it doesn’t take long to cut his hair.» If you’ve been there you know who I’m talking about and she’s bad for business because the other two groomers are nice. I don’t trust leaving my dog there if she’s there.

We adopted our puppy back in May and have taken him to The Dog Room several times now. The staff there is very friendly with us and they’re great with Spock. He seems to be quite comfortable in the cage-​free environment and loves the staff there.
Spock has looked great after each visit — the staff leaves him looking exactly the way we want him. They’re great at listening to what their customers want and taking good care of our little puppy. It’s a clean, friendly, and professional place that does not overcharge! We pay less than we would at somewhere like Petsmart and our dog gets personalized attention and isn’t left waiting in a cage for hours.
We highly recommend The Dog Room and will continue to bring our little guy here on a regular basis.

It was really easy to get an appointment last minute on a Sunday. I called at 10am and got an appointment for 12pm for my beagle. They did a really good job, and at a great price at that. They quoted me at $ 30 for a bath, nail trimming, and ear cleaning. It took about an hour and a half, and they called me when I was ready. I was delighted with the little bandana they put on him, it was beyond adorable, and he looked and smelled great.
The lower star rating is for the ladies’ attitudes. I didn’t know it was a drop-​off facility, as it was my first time taking my dog for a grooming. I didn’t like that they put my dog in the corner while waiting for them to finish with another dog, when I could have easily held him to calm his nerves while we wait anyway. When I suggested this, the lady I was talking to just gave me a confused look and a distant «uhhh…» and the other lady interjected with «just put the dog in the window and get it over with,» and she proceeded to take my dog from me and put him in the window «waiting» area. Again, it was my dog’s first time getting groomed, and he is easily frightened/​anxious (he was shaking just being chained up separated from me) so I was worried for him, and wanted to comfort him but these ladies were just rude about it. I didn’t know the protocol, and asked if I could wait there, and the second lady rudely said «UH, no, but you can wait outside if you want…» Ok, thanks for nothing.
They need to learn a lesson in customer service, and how to approach people in a more friendly way. If they had just explained the process to me in a friendlier way, and perhaps been more lenient, I would have given the whole 5 stars. I wish this place had a waiting room, it was so small.
Despite the good job they did, I will probably look for another groomer in the future. Their rude attitudes just completely killed the experience for me.

This place is WONDERFUL! I recently brought my Red Heeler there for a shampoo and tail trim and was so impressed with the service I (she) received. She is terrified of EVERYTHING and very «neurotic» but they handled her with kid gloves. I love the fact they don’t put the dogs in cages… I ready think she would have just freaked about that. She was sitting in the window waiting for me when she was done. She smelled wonderful and looked great they attempted to clip her nails but failed and explained to me other options. I really love this place and will definitely go thee again. After reading all the great reviews here on Unilocal I decided to try them out. Thanks everyone you were really a great help

My bichon frise — poodle mix dog has gone here twice. $ 45 for a bath, nails clipped, ears cleaned, and trimmed, though we have her shaved completely down because though we keep up with her brushing, it is very hard to brush her because she is very fidgety. Yet these groomers do an amazing job! We love how it is cage free — Our dog will self mutilate her paws when caged up. We will always take our pooch here! She smells amazing for days and when she comes out with a cute hankerchief, we start squealing because she’s adorable. We love our little poochon to pieces, and this is the only place where we trust that she is taken good care of.

I’m very happy with my dog’s haircut today. This was my first time taking Suzy to The Dog Room. We have a regular groomer in the suburbs, but it’s a 35 – 40 minute drive each way. The older my dog gets, the faster her hair grows and between work and school, my time is limited. I needed to find a good local groomer.
I’ve passed by The Dog Room many times, but it’s the Unilocal reviews that convinced me to give them a try. For $ 40, my Maltese got a bath, a lovely haircut, ears cleaned, nails clipped and a pink bandana. She was ready in less than an hour and a half. I like the fact that they don’t schedule a bunch of dogs at the same time and don’t use cages. When I arrived to pick her up, my little dog was sitting on a pillow looking out the storefront window.

No cages! I’ve brought my dog here several times and have never been disappointed. He is usually done within an hour and always comes home looking and smelling great. It’s also very convenient and easy to park right in front of the building. (You’d think parking on Addison would be difficult). The ladies there are super nice and it’s always a pleasant experience. I have a 75 pound dog and they charge a very reasonable $ 45 for a full groom which includes haircut & bath, nails clipped, ears cleaned, and teeth brushed. Plus he always gets an adorable bandana! I would never consider bringing my dog anywhere else where he would have to sit in a cage all day long.

My dog has always come out looking beautiful after a trip here. The prices are reasonable to groomy the fancy, fluffy dogs and there is usually an available appointment open at the last minute if you need it. I also like that they are open on Sunday.

I took my Cavalier King Charles Spaniel here and she came out looking wonderfully. The shop is nice and clean, and the person who took care of my dog was very nice.
I highly recommend them.
p. s. they took our a bad mat in my dog’s tail magically.