The Hershey Company

My Mom is a huge chocolate fan, she loves Hershey. Every time we go to Chicago and she is with us we have to stop here and at the Ghirardelli across the street from it.
I really enjoy going to the Hershey store. It’s very touristy, though. This is where I like to get people gifts, and souvenir type gifts while visiting Chicago. They have a lot of Hershey merchandise and products. Any candy Hershey puts out, and they have a baking case. Full of fudge, cupcakes, and other baked goodies. They also have Hot Chocolate for you to get at the bakery station.
I usually get a nice mug or cute cup for myself. I also love Twizzlers and they usually have new flavored Twizzlers that I’ve never seen before, that hasn’t made it to Ohio yet. I would pick up a box of the Hershey’s Chicago Hot Chocolate. It’s really good to have at home and an awesome gift.
They use to have Jolly Rancher slushies here, and they no longer do. They were SO good. I long for them now, but I’m afraid I shall never taste the sweet slushie again.
If you’re on Michigan Avenue, I would deffiantly stop in here and check out the Hershey store atleast once!

I’m super disappointed with my last visit to the Hershey store. I’ve been there before, but this experience was not as fond as my memories are.
The store part is pretty cool. It’s full of Hershey Company merchandise from stuffed animals to candles and pajamas and even giant bars weighing full pounds. It’s a cool place to shop, and it always smells like chocolate, which makes it enticing.
There’s also a café/​bakery attached to this store, and it’s with the café area that I had issues. I ordered a Reese’s Peanut Butter Cup cupcake and a York Peppermint Patty Brownie. I’ve had cupcakes from here before but not this flavor, so I was super excited since Reese’s are my favorite…
Unfortunately, the cupcake was disgusting. I ended up throwing it away (if you knew me, you’d know that I love chocolate, cake, and cupcakes– I RARELY throw away cake!). The frosting was wonderful, and so was the mini Reese’s garnish on top. The actual cake itself on the other hand… No thank you. It was so salty and bitter. It tasted like someone completely forgot to add sugar to the batter. It wasn’t just «not sweet enough», it wasn’t even a little remotely sweet. I loved the chocolate cupcake I had last time, so I have no idea what went so wrong with this one. It was a big waste of $ 4.
The brownie I had, on the other hand, was really, really good. It was super gooey and chocolaty with chocolate chips in it that gave it a nice texture. The frosting on top was mint and refreshing, and it came with a York Peppermint Patty on top as garnish.
For what I’m paying, and for what I’ve come to expect from the much loved Hershey Brand, I didn’t have a good experience here. I’ll be a lot less likely to recommend it, and I’ll be hesitant to order a chocolate cake next time I’m there.

Meh. I was taken in by the smell of chocolate and the beautiful baked goods. But much to my dismay, when I got home the wrong order was in my bag. So instead of a rolo brownie, I had a yellow cake cupcake drizzled in caramel. It was ok. I also got a chocolate hershey kiss cupcake for my husband. He did not care for it at all, I tried it and it seemed to have no sugar at all. Now if I’m buying a chocolate cupcake I expect to taste chocolate. Very disappointing. The redeeming grace was the reese’s pieces cookie, soft and chewy and delicious. I’ll go in to smell the aroma, but won’t be stocking up on any baked goods.

Give into the temptation created by the chocolatey smell wafting up your nostrils and indulge in a cup of the best hot chocolate you have ever had. You will not regret this wonderful life decision.

This store was dirty, cluttered, and disorganized. I wouldn’t eat anything there if it was free. There is no water fountain so I asked the counter girl for water. She pointed to another girl and told me that she would get it for me. The other girl processed to go into the bathroom and get sick. Disgusting.

Don’t be fooled into buying candy from here… you can definitely get it for cheaper at Walmart or Target. I think it’s a tourist trap and people are in awe when they walk in and see all the different candies. The coolest thing they have is that huge candy dispenser that fills a bucket. They also have a cupcake and dessert section in the back, so that may make your visit more appealing.
Why do I keep going? To get the free piece of candy, and when it’s super cold outside, we make a quick stop here to warm ourselves up because Ghirardelli can get packed!
Unless you want those HUGE Hershey bars or kisses or are going to get cupcakes or something, then really, it’s nothing too special. But even that, you can get it cheaper online.

We passed by the store as we were headed to the Water Tower and I thought it would be neat to stop by. Luckily, they were still open after we finished eating dessert at Ghirardelli’s. This is a great store for a huge Hersheys fan. There is merchandise, candy, handmade treats, etc. My mom was not interested in any of the candy as you aren’t really saving any money from what you would spend in the grocery store. What’s the point of getting it here then?

The customer service was great, they must know this place reeks of tourist! They had a lot of different Hersey’s products and a good bit of them were perfect for gifts and people with candy obsessions that like t shirts and want to flaunt around a Hersey’s brand. Their bakery was AMAZING! I highly recommend the cookie sandwich, it has icing in the middle and rolled around in chocolate chips. I don’t really care for icing much and thought this was delicious! I can really only speak on the bakery, but it’s good for small candy gifts and just to check out.

This place is ok. There’s nothing really special about it unless you want a 5lb hersheys bar or 1lb Hershey kiss. They have labeled chocolate brand mugs and sweaters, the basic bags of Hershey chocolate products you can buy anywhere else.
The only thing that really popped out were the different fun flavored twizzlers. Caramel apple twizzlers? Sweet and sour? Watermelon??

Definitely a tourist trap in the heart of Chicago and expect to spend more than you would think for chocolate novelties. But worth the trip inside for all you «chocoholics.» The cupcakes were yummy, especially the one with peanut butter frosting. Loved looking around inside and the free chocolate sample. The staff is friendly and fun to talk to; like they are enjoying themselves, or perhaps it’s from being around all that sugar! Visiting this place brought out the big kid in me.

Neat shop right off of the Magnificent Mile and behind the Chicago Water Tower. As expected, there are plenty of different Hersheys merchandise available. Everything from little Hersheys Kisses to t-​shirts to toy cars to 5lb Hersheys Chocolate bars and everything in between are available. Prices are expensive.
There is also a bakery in the back of the shop. They make cupcakes, brownies, cookies, and other baked goods and drinks. Everything has one of the hersheys chocolates such as Reeses, Heath bar, Kit Kat, Rolo, or other candy included in its recipe. Prices are reasonable.
Cool place to go if you have children or are a Hersheys fan.

This Hersey store was has disappointing as taking a chocolate bar out of a hot car in July… Terrible! They have a nice selection of stuff, but we really wanted something to snack on. The line at the café counter was insanely long and even though there were 6 people standing around up front, there was only 2 person at the counter working. I gave up waiting in line and we went across the street to Ghirardelli… What a pleasant surprise!

Overpriced mainstream chocolates. Overpriced baked goods and drinks. Touristy in every way, and in no way a cool experience.

Free kisses soon you walk in
treat your self w/​anything about chocolate today I try the hot cocoa was really good

Whoever decided to put Ghirardelli on one corner and Hershey’s right across the street… thank you. It is dangerous, but being able to bounce back and forth between two chocolate palaces within seconds is so much fun.
Anyway, this particular Hershey’s is always busy due to it being right off of Michigan Avenue. What I loved right off the bat was as soon as I opened the doors, I was greeted with a warm welcome and a kiss (A HERSHEY KISS) from an employee. If that isn’t an example of great customer service I don’t know what is. The second thing I loved was the chocolatey aroma. I’m not sure how everything is prepared in the store, but the fragrance definitely made it seem like everything was made fresh in the store.
I ordered two vanilla cupcakes with chocolate frosting. Fairly cheap, and pretty good tasting. What I couldn’t wrap my head around was if, like I stated above, the goods were made fresh. It seemed like the cupcakes were not as fresh.
Also, it was kind of offputting that the cashier was grabbing and boxing my cupcakes without gloves. I used to work in a candy shop and we were required to wear gloves because germs get caught on the register.
I knocked off 2 stars for the worker not wearing gloves and the quality of the cupcakes.

This place was amazing! It’s like being a child all over again, in a huge candy store. You can smell the fresh chocolate even before you enter the store. So much chocolate to choose from, in different shapes and sizes. I fell in love with their coffee mugs they are humongous lol. They even have a cute little coffee shop inside where you can order coffee, hot chocolate, brownies and cupcakes. I had their Hershey’s hot chocolate which was amazing. Everything seemed so good and fresh, your choices are endless. If you’re around the area make sure you check this place out.

The whole front 75% of the store are all things you can get at Walgreens for half the price. It is Hershey’s chocolate.
I do like the offering of a candle sample when you walk in the door, it at least gives it some form of personalization.
There is the small café in the back with chocolate goodies, I didn’t try any, but they did look good.

This past summer, I spent the July 4^th weekend with friends in Chicago. As we walked the city, one of our stops was The Hershey Company.
Like beer, I’m a snob when it comes to chocolate. I almost didn’t walk into the store because I felt like it would go against everything I believed in and stood for. Well, to be less dramatic, it’s that I really wanted to just go across the street to Ghiradellis. Which I eventually did while my friends were in this store; after I walked in and around for all of about ninety seconds.
Towards the back, there seemed to be a café like area where you order order snacks and hot chocolate. If not for this area, my walk thru of this store would have been cut in half. I had to check out what they were offering.
I don’t like paying extra for the same items I can pick up at the drug or grocery store for much less. Other than some of the novelty items, and to say that you’ve been there and done that, if you want Hershey’s Chocolate, save some money and get it just about anywhere else.

This is a fun store to visit, even if you don’t buy anything. The smell of chocolate permeates the air as soon as you hit the door. There’s all manner of Hershey candy in sizes that range to gargantuan, plus cute coffee mugs and gifts. And the confection/​bakery shop at the back is filled with decadent homemade treats. Resistance is futile.

This place was a lot of fun and I had a blast walking around. Sure — it is touristy but if you like chocolate and treats, then check it out!
They have a place you can order brownies, cookies, cupcakes, hot chocolate and the service is very friendly.
We got a pay day cookie and a heath’s brownie. Both were delicious!
Check it out if you are walking by. It’s fun!