The Salvation Army

I had a Salvation Army pick-​up scheduled 8÷24÷15 and no one ever came to pick up my items. I took off work to be available for the pick-​up and was up since 8AM waiting given I received a reminder call a few days earlier saying to be available from 8AM to 4PM on my scheduled pick-​up day. At no point did anyone, driver or dispatch, call me to let me know they would be late, or for that matter, that they would never be coming, and when I called the Salvation Metropolitan Division office (over three different times), I was told there was no way to get in contact with the driver (which I find ridiculous and somewhat unsafe. They don’t have cell phones???).
I am moving out of the state in a week and wanted to do something positive for the Chicago community by donating 5 items of furniture in excellent condition. Given this is the way that the Salvation Metropolitan Division has «organized» picking up donations, it is clear that they either lack the proper personnel or infrastructure with which to accomplish their mission statement of helping those in need. Very disappointed and not impressed with the Chicago SA.
By the way, when they say they close at 4PM, they mean it. One second I’m trying to get answers from someone at the main office (around 3:45PM), the next (at 4:10PM), your only companion on the other side of that phone is an answering machine. Your organization could do much better, and must, to better serve the community.