The UPS Store

I feel like I should give the whole staff 5starts every time I leave the store. I have been to other stores and it seems that this one in particular take the extra effort.
Thank you guys!!!

The staff here is genuinely cheerful and helpful!
I was especially pleased that they have a USPS package pickup here, which comes after most of the post offices close on Saturday. The front desk staff, I think it was David, even offered to tape up the box for me!
Super helpful service, so I’ll be doing more shipping from here!

Amazing customer service.
I had to return an 8“x10″ rug bought online and after stressing about it and packaging it up I arrived at UPS during the day on Friday ¹⁰⁄₃₁. I asked one of the nice guys behind the counter if he could help me get it from my car and he said no problem. He was so friendly and didn’t even need my help carrying the rug. He even packed it up just a little tighter. I think his name was Darius or Darren. He was fantastic. Great service. Can’t believe how easy they made this process!

Besides the crazy dangerous parking situation this place is great. All workers are very nice and helpful and efficient.

I would just like to thank Alex and David for being amazing every single time I walk in there. I’m sad to part with my ex-boyfriend’s UPS box (really I’m crying this very moment), but having a mailbox where you actually receive your mail at the place I reside is a welcomed and beautiful thing people!
FYI– you can’t forward your mail once you leave UPS, and you should have to give UPS a credit card so they can send your mail via the Post Office. Since I changed my address, and won’t really have that much mail; David decided to just hold my mail for the next few weeks, and allow me to call and see if any mail comes in for me.
I swear– there’s a lesson to be learned from all this, and it’s always be nice to people (unless they suck big fat donkey balls, and then you just return the favor;). Life turns out to be much easier this way!!!

Someone explain to me why a UPS store would not take a package with a corporate UPS account number on the shipping bill? I don’t have these problems at Fed Ex!!! I was given Zero customer service from this UPS store!!!
So I show up here with a rather large box and wait 15 minutes in line. I finally get to the front and the guy tells me he can’t take the box. I ask him why? And he tells me that he will not accept a handwritten bill and I could be scamming him. Oh that’s a great thing to tell a customer. He also tells me that if I am scamming him he is responsible for the charges and he is not going to take the package. Wow! This is the policy of UPS. So stupid! (Honestly this would never happen at Fed Ex)
He then tells me that I can drive it downtown to the main UPS location south of the Loop or chase one of the UPS trucks and give it to a driver. This really makes no sense now!!! So a UPS store won’t take the package but a UPS driver will. I honestly felt like I might be on that MTV show «Boiling Point»! The show consists of someone trying to really piss another person off. Dear UPS store you are pushing me towards full on boil.
Back to the guy working here. Thanks for making me feel like a criminal. The sad part is that the corporate shipping number matched the actual location of where the package was being shipped to. Oh yeah I am a huge scammer… how did I pull that one off?
It was also a Saturday. The downtown UPS facility closed at 3pm. I would have never made it. And of course I drove around the neighborhood looking for a UPS truck and there were none!!! Now I know what Brown can do for me! Exactly nothing!!!
FYI the package was delivered via UPS with no help of the UPS store!!! Also all of the charges were paid for and no one got scammed!!!
I will make sure to avoid UPS at all costs now because of what happen at the UPS store. Your policy is terrible for the consumer and if you don’t trust me then I won’t trust you!!!

Love is not too strong a word here. The best shipping service store in the entire city (or certainly in the 60 622÷42÷06÷10÷11 area). Been going here on nearly a weekly basis since they opened a few years ago and have had nothing but excellent and friendly service each time. Definitely a big need being filled with this little UPS store (located in the strip of shops near the northwest corner of Grand and Ogden) considering the poor quality of the USPS in this area.

Is it weird to review the UPS Store? Probably, but I tell you what… those guys are the BEST. So friendly and welcoming, fast and efficient.
I love that they call me to tell me when a package comes!

The service and the people here are GREAT. In addition to using the UPS store for sending packages and mail, we have a mailbox there. If you live in this neighborhood, then you are familiar with our «world class US Postal Service — NOT! — so these guys opening up was a life saver. It is also conveniently located.

Great service, friendly staff. If you come in on a somewhat regular basis, they get to know you. Even if I’m just walking by and not stopping in, they’ll waive.
They’re very helpful in finding the best way to get your item out the most economical way possible.
Service the old fashioned way. A lost art.
Thanks a bunch.