The UPS Store-Chicago

I have a traumatic brain injury and find doing simple things I’ve done in the past difficult. I have been ordering alot of Amazon things, and I have to return a lot of them. The staff at this location are SO freaking helpful to me. If there is a closer ups location, I would still go to this one. Great helpful staff.

Been to several UPS stores but this one consistently is more efficient and helpful. Another good experience today.

My only experience so far with this location is attempting to drop off a UPS prepaid package two separate times, both times within seconds of me walking in the door with my package, the sales person asked if I was just dropping off a package and told me to leave it on the table and I was good to go. It was quick and painless

Another day, another missed delivery. Cranky computers, bad data, who knows why? Two trips back to a not-​full store a mile away, the package is now in my hands. No more stars for you…

I’m writing this mostly to compliment Jake who works there. He’s always very helpful and informative without effort. It was my first few times there in which I encountered him. Each time for different services and he always exceeded my expectations. I didn’t have to ask a lot of questions because he kept me informed. It cost more to ship certain things than I’d expected but I truly appreciated Jake’s help each time.

When I bring in a printed stamp they just let me drop it off and they assure me it’s taken care off. In and out in less than a minute.

Pricing is decent considering it’s in the middle of Chicago, and the employees are very relaxed. It’s a good environment, if you want to chat it up, they totally will too. If not, then just get your stuff and go. This place is a blessing in Chicago where I can’t rely on UPS /​Fedex to see if I’m home at all before running off with my box.

Came over here to send a fax. Yup, a fax. Jake was very helpful and made it very easy. It was $ 7 for about 10 pages kinda expensive considering I had to do this antiquated transaction.

I leave this review keeping in mind that all customer service related jobs are awful so the people working on the other side might not have all the patience people need or expect sometimes. This location for my standards is great. The people working there are sarcastic and might come off as treating you like an idiot, maybe they are but they respond to my questions and they are fast!!! I drop off all my usps packages and because I prepaid the labels I just drop them off which in the actual postal office and i need to wait in line with my prepaid package sometimes!

Not as crappy as they used to be, but it would be great if they actually asked for my ID when I go in to pick up my packages. I’m a UPS MyChoice customer so I have all of my packages routed to this location since I don’t have a doorman. They have never asked me to prove my identity. Granted, I don’t have a common name, but FedEx asks for ID every time and that’s reassuring.

fast, polite service. I ve been going there since day one. Thanks guys

I’m shocked by the poor reviews — the dudes who work here are hilarious and have helped me out a lot over the last 4 years. I’m always in and out within a few minutes, and they tape the boxes up for free. Way faster and kinder than the FedEx.

I’ve read all the reviews. Been in this store atleast 20 times. I am shocked by the high maintainance needy reviews on this site. Every time I’ve been there, the guys tape up my box, (as a courtesy), help fill out forms and try to be as accomodating as possible. Of course, comparing to the clerks at fullerton and sheffield post office automatically makes them good. These guys are great, their customer service is great. Joseph D, you’re just angry dude… seriously. These guys could not be nicer.

Generally nice guys but don’t trust their pickup times, at least for ground. I don’t know why or how but twice now, I’ve gone there to drop off a package at least 20 minutes before the cutoff and all packages were long gone.

What a bunch of hacks who work here. In the two times I’ve been here I’ve been treated like an idiot twice for absolutely no reason. The store on Southport is the total opposite as everyone is super friendly. Here, they just flat out suck.
Backstory — we’ve had issues with UPS not delivering when they’re supposed to, missing packages, etc. so forgive us if we’re not exactly high on UPS.
We had to go to a UPS store to send my wife’s phone back to Samsung to get fixed as they provided a pre-​paid shipping label and we needed a box. Got to the store and bought a box ($ 5 for a small box? Total ripoff but alas, what can you do) but that’s not the worst of it.
We wanted to see them pack the box to make sure our phone didn’t disappear and to get a receipt proving we sent it. When we asked if we could watch them pack the phone the guy gave us a smirk and intentionally dropped the phone from a few feet up into the box with a «there, are you happy?» sarcastic attitude flair. The 2 other slackers working there giggled.
I asked him to tone down the attitude a bit and explained that our experience with UPS hasn’t been great and after a pause that was too long for comfort, he issued what was supposed to be an apology but ti came across as him just being a d**k. Perhaps he should realize that grown men his age shouldn’t have ponytails and ill fitting t-​shirts which are obviously 2 sizes too small for the beer gut he was sporting. Think it through my friend. This is your life and as good as it’s going to get.
My philosophy is if you’re not happy working here, then LEAVE. Don’t take your unhappiness out on the customers. There are plenty of people who are out of work who would love to have a job so take off and let someone who actually wants to work there, do so. And take your snarky attitude and scraggly hairstyle with you.

This place is way more professional and less expensive than Federal Express. They rock!

UPS
The staff here are friendly and helpful but ups is really suffering from having a fed ex in same lot.
I had to send my laptop out for service at my expense.
laptop boxes are $ 25! Wtf!!!
FedEx has various sized electronics boxes including normal sized laptop for $ 15 and smaller ones for $ 7 or $ 8
For my particular shipment fed ex was $ 2 cheaper plus I saved $ 18 on the box.

I go to the UPS store because my bank is in another state but I can make deposits at most UPS stores.
The service is inconsistent, sometimes they’re friendly.
An employee huffed at me because I asked him to log out of my account screen (with my account info) on the computer after I finished my deposit because I was leaving. It’s my personal info and I don’t want it visible by anyone!

I’m shocked by the negative reviews here. I’ve had a mailbox here for about two years and the staff are always extremely helpful. I travel a lot for work, and they are always willing to tell me what’s sitting in my box, and overnight it to wherever I am if I need them too.
Super helpful, very nice, and understanding.

While dropping boxes at this store my truck was parked in the lot. My truck was booted. That’s right, booted. And it cost me $ 140.00 to un-​boot my truck. The Landlord for this strip mall employs these goons that literally stalk in the shadows. They drive a white SUV with a jacked up front. If you leave your car unattended on the Island or if you leave the parking lot they immediately boot you. When I parked, a truck was parked next to me. When I came back, the truck was gone and the boot was there. When I asked about the truck that was there they said «They weren’t here to argue.» When I told the UPS store they asked «are they gonna take it off?» I replied «Yeah, when I pay them 140 bux.» reply was «Oh».
There are other UPS stores and other malls.
I witnessed 3 more bootings while I was paying the $ 140 to unboot my truck.
Go Elsewhere!!!