The Window Guys

I’m writing a review only on their sales pitch. We have received two quotes, one from Joe Troia at The Window Guys, and have yet to make a decision on which to go with. I’ll update this review after the window are installed.
The reason I decided to write a review on the sales pitch is because Mr. Troia was not pushy, whereas the guy from Feldco gave me the hard-​sell. Both quotes were nearly the same in $, so now we’re researching whose windows are better manufactured.
But if you want a window salesman that is not pushy, call the Window Guys and ask for Mr. Troia. After the Feldco guy, we truly appreciated the laid-​back, relaxed sales pitch.

I used this company to replace 5 windows in my 1927 condo in Edgewater (the original windows had, erm, seen better days). The short version: I talked to 5 companies and got 5 quotes, but these guys came out on top. My experience with them was so-​so — satisfactory but not exemplary.
The sales part: The guy that came out was knowledgeable, but the sales call took 90 minutes (!) and he was really pushy. The reason I went with them? They had the product I like the best (Energy Star standards for the tax credit, a nifty latch I didn’t see anywhere else, and full screens, frame repair, and a transferable warranty included, which wasn’t standard with some other operators) and met me on the price I named. Plus, the way they wrote their contract worked best for the tax credit (the 09 – 10 tax credit is for 30% of the cost — but only the cost of the materials, so it mattered how much a company called materials and how much they called labor in the contract cost. These guys won that game).
They lost a star for the guy’s sales tactics, though — like I said, he was pushy, and I couldn’t wait to get him out of my home. When he gave me the price I’d asked for, it was after I’d told him I wasn’t buying today and he’d packed up all his things and given me a speech about how what I’d asked for was unreasonable. Then he threw down a piece of paper with my named price on it. Like I said, I got what I wanted, and I’m a very budget-​conscious shopper — but the sales tactics were somewhat unsavory.
They get another ding for scheduling the measuring appointment — the first time they called to confirm, they were confirming a time that I hadn’t scheduled. They fixed it and got someone out in a couple of days at the time I requested, but I was annoyed.
As for installation — the product looks great and the installation is top-​notch from what I can tell. A couple of problems: the team was an hour late (an hour past the end of the two-​hour arrival window I’d been given, which is not okay), with no explanation given. The poor girl at the customer service phone number couldn’t get ahold of the installation team when I called to ask where they were, which speaks to poor organization. The installers did put down drop cloths to catch some of the mess, but they did not clean up when they were done other than taking their drop cloths with them. That left a lot of sweeping and vacuuming left to do. They didn’t clean the windows, either, which they were supposed to do (but they’re pretty clean from the factory — they’ll just take a quick wipe-​down). Also, one screen got bent during the install, and 2 screens which I’d ordered as half-​screens (so I could install my a/​c in the summer) came as full screens. If they fix those things within 2 weeks like they said, they’ll keep their 3 stars. If they don’t or it becomes a hassle, I’ll knock them down to 2.
All said and done, I’m not dissatisfied — but there are definitely some things they could have done better. I’ll update about how they do fixing the screen errors and if anything seems wacky after I’ve lived with the windows a bit.
UPDATE: They did indeed get their act together and took care of the pending issues after I called — it just took several calls to get it all put together.