Thybony

This place is terrible when it comes to customer service and further more they are offensive. I went into the store to make a purchase and was rudely asked if I was «registered» in their system and if not, they couldn’t sell me a product! Ummmm, what about taking the time to actually register me!?! Will take my business elsewhere, there are many BETTER options in the area.

I went in to buy black paint for fixing up an old dresser my fiancée and I bought. The guy who helped me was pretty friendly and told me that they didn’t have Rusoleum Black (which I know is an odd paint for a dresser, but I’ve had good luck with it in the past). He told me he’d mix black for me. After I gathered up my tools, he told me that it might look gray at first, but it would dry darker– to black.
It did not. It wasn’t even a terribly dark gray. It looked like a crappy metal file cabinet gray.
When I took it back he said he’d mix a new one for me and wouldn’t use any white in it. They also let me grab new brushes and a roller head. When he gave me the new can, I asked if it would dry darker than the spot on the lid because it still looked gray. He said «it’s black» and opened up what looked like a can of gray paint, saying «see? It’s black.»
It’s gray. It’s darker gray than the first gray, but it’s gray. After the second time, I figure I’ll just eat the cost and go somewhere else and get the stuff I’d originally gone in for. I guess it’s my fault for assuming that a paint store could mix black paint.

Over priced. Clark-​Devon hardware sells the same Moore paints for less

Thybony was recommended to me when I was looking for wall coverings. I’m not a designer but can at least coordinate colors and do appreciate input/​suggestions from experts to help confirm my ideas. When I arrived at Thybony, I asked where I could find books of samples and was directed to Kevin. I brought samples of our curtains, tile, and mantle color that so I could choose a wall covering to match appropriately. When I approached Kevin’s desk I stated that I needed some help choosing wall coverings and he pointed to a table on the other side of the room; he told me to take a seat. He proceeded to dump 6 – 8 books of samples on the desk and then left me there to search through the books. Kevin told me to tag ones I liked and we could order samples if needed before making a final decision. When I asked his opinion on the few I had selected I didn’t get any input other than «it’s personal preference.» I just wanted some guidance or suggestions from one of their so-​called expert designers and was disappointed. He also made it a point to say that with what I was trying to do with the wall covering was very expensive and possibly buying a $ 30 can of paint might just be the way to go. I needed clarification on the amount of wall covering needed as well and he addressed me as if I couldn’t do math.
My time at Thybony clearly wasn’t going well and nor productive since the home project is on a tight time frame. Since Kevin visibly wasn’t interested in helping make the sale that day, I asked to order (3) samples and my hope would be that once I made a decision I might be able to work with someone else. He said that samples would arrive within a week and then ordering the product could be another week after that. Well, it’s now been 16 days since my visit to Thybony and still no samples. I have left 2 voicemails and Kevin returned one of the calls to say that by a week it was actually 7 – 10 days to receive samples… either way, I still don’t have them and am now in a time crunch where I won’t be able to get the product to our contractor in time for our project. The interior designer helping me with another home project has come to the rescue with finding samples elsewhere that will be shipped overnight and product shipment expedited to keep the rest of our project on track. Thybony will not be getting my business nor should they get yours if you’re looking for wall coverings. The people who help with paint may offer a completely different experience of which I can’t comment. I should also mention that I was charged $ 2/​sample and don’t even care enough to get my money back after all of this hassle… definitely won’t be back

Let me start by saying: I am not a painter. I walked into the store completely overwhelmed by my decision to paint a single room in my apartment. I picked my color and braced myself for an up-​sell when asking for help in choosing an appropriate paint. Not so!
The staff were super friendly! My guy walked me through the different finishes, helped me calculate the best option for coverage and found an affordable paint for me. He helped me find the best deal on the supplies I needed and signed me up for the 10% discount.
Who knew paint shopping could be so painless? I walked out 20 minutes later armed with a gallon of paint and all the tools I needed to complete my project. Thanks Thybony!

I have been here quite often, since they used to carry a paint color no one else has. My experience has always been limited to buying just that one color and some sponge brushes. They have now stopped carrying it, possibly due to the economy and sure profits.
There was a lot of mix-​up on my recent special order of this same color they no longer carry, which has been very inconvenient. I don’t know if I will do a special order here again or not.
Otherwise, they are nice enough. I have worked retail before so I know how it is.

Second time (trying) to purchase wallpaper from Thybony on Clark:
Day 1: Arrived at store at 5:45pm (website says hours are until 6:30pm); I was advised they were shutting down and «interior designer» made it clear I wasn’t getting help today. I actually picked something out quickly and told her I had my measurements, but she insisted I needed to re-​measure. Again, she made it clear I needed to call back the next day as I was apparently interrupting her exit.
Day 2: Left message at 8:45am with measurements again and to ask price.
Day 2: Called back at 12:30pm and talked to same person I left message for and saw the day before; she said she wasn’t sure if she got my message, and realized she never checked pricing. She promised she would check pricing and also confirm if I could return an unused roll, and call me back that day. Of course, no call back.
Day 3: Called at 10:15am and she (the person I had talked to before) wasn’t there. Apparently the other wallpaper person was supposed to be there at 9, but according to the person who answered the phone said he didn’t show up.
What is this place and why are they so arrogant? It’s apparently full of people who act like they are doing you a favor by even looking at you.

WORST CUSTOMER SERVICE! I am a painting contractor and even I have a hard time getting street level service from the counter guys. They always seem have a poor attitude and give me the impression that they are doing me a favor! My paint orders are never ready even after the fact that I called one day in advance, wrong colors tinted, messy store and so on. I cannot imagine what a retail customer goes through, but I guess after reading some of the reviews I’m not surprised. There are other paint stores that really appreciate the business and it reflects by appearance and service.
Get it together guys, its not like it use to be anymore.

I am painting my apartment and went to Thybony several weeks ago under a recommendation of my best friend. Thybony has been around for over a hundred years and they have a great reputation. However, my visit was less than positive. The store was clean and organized. My goal was to find paint colors, and I saw that they only had Benjamin Moore. I spent several minutes before Thybony’s Color Consultant finally acknowledged me and asked me if I needed any help. I had shopped at Farrow & Ball at Merchandise Mart and was looking for a light midtone gray similar to Pavilion Grey and asked the her if she could recommend several shades. She said something along the lines of, «Well, we have thousands of colors, you just have to look». I was very turned off by this comment. She couldn’t have been more unhelpful.
(For the record, I’ve been looking at grays at Sherwin-​Williams and I can name several mid-​tone grays off the top of my head. Either she didn’t know anything or she was too lazy to help me.)
After being taking a few swatches (their color selection is okay, but I was disappointed with the yellows). The employees at the sales and cash register were far more courteous and helpful when I went to see their selection of paints. Unfortunately, Thybony mostly carry Benjamin Moore. I was hoping for more brands.
I wanted to like Thybony. I had been looking forward to visiting the store, but the Color Consultant’s poor customer service left a negative impression. I have a background in design, and if I had her job, I would love to help people pick out colors. That’s the best and only fun part of painting a home.

I love this store for paint and wallpaper. D.D. in the wallpaper department is so easy to work with and knows her stuff. I ordered a sample and got it within the week. As for the paint part of the store the guys are extremely knowledgeable about their different brands of paint. I’ve leaned on them for their expertise and they have never failed me. Let’s not forget their back office staff they are very easy to work with and will go over your account line by line if needed. I hate big stores, I find their staff never works in the department that you have your problem in. This local store has the staff that knows what their talking about plus I like to support Local Good Business and that’s what this store is.

This review is for the paltry assortment of wallpaper books on the «design side.» I was hoping to avoid a trip to the Mart (and an annoying session with a «Designer on Call»), so I popped over to Thybony to see if I could find anything suitable for my master bath.
I may have found something decent IF the woman working had acknowledged that I was alive. It was a complete waste of time. I see now from other reviews that I am not the only person who has had the same problem, and wish I had read the reviews before wasting an hour of my life I can never get back.
I’m sure that the paint side is fine.

Expert help here. The guys are always full of info on how to get the job done right! More expensive than home depot, but the service and no hassles are well worth it! Get the job done right.

I am a fan of Thybony as a store overall.
If you are looking for assistance with color or design selections, do NOT even go near the middle-​aged woman with the reddish hair. I had an extremely disappointing experience with her that impacted the outcome of an entire major project. Both her people and design skills are very poor.

My husband and I had our apartment painted by a great painter, but the color in one of our rooms was off. While the painter didn’t buy from Thybony, my husband and I went there out of our convenience to check what the color should have actually been. Even though the paint for our place was purchased some where else and the color mistake made wasn’t their fault, they still gave us a tester pint of paint for free to make sure we had what we needed. We appreciated their stellar customer service and will go back when we have a need.

Aside from the one time I was in here and had a pretty frustrating experience with the «design» side (3 out of 4 of the wallpaper books I took home to test turned out to be discontinued, so I had to start completely over), the paint side is a frigging blessing.
Especially now that they have moved down the street and the layout is better, merchandise is priced and displayed well, I am willing to pay more for better service and quality. Trust me when I say that $ 10 quart of Glidden paint will not seem like such a bargain when you have awful coverage and you want to scoop your eyeballs out with a spoon from the sheer frustration of it all. Pay a bit more from the start and get a good brand!
Also when you go in ask for Jim. He is the only one I will deal with and I get amazing service every single time. Yes, even if he is busy, wait for it.

Yay! Good experience. We worked together to do a custom color — and when it didn’t work on my wall, they had no problem remixing it for free to add more depth to the color.
I deducted a star because of a pretty important miscommunication: I was very clear about wanting an eggshell/​semi-​gloss. We had a long conversation about it. Then, after I gave the go-​ahead to the MOST expensive «scubbable» paint (which the salesperson recommended for my bathroom), a Matte pant was delivered into my hands. Um, I thought we just had a conversation about this! Now it’s too late! At least it’s just a bathroom and a quart of paint. Otherwise, I may have been a little pissed.
Anyway, things I really like about this place: the sample color option another Unilocaler mentioned ($ 5 for any — ANY — Benjamin Moore color — so you don’t have to guess.) Easy parking on this section of Clark. Free coffee. Open every day of the week. Big, clean bathroom! They even have a wallpaper section with consultants ready to answer questions. A comfortable store. Not your typical gross home depot experience.

The guys at Thybony really know their stuff. We showed up with 4 paint cans. We didn’t know the quality of the paint for three cans, and for the fourth can, we just needed to see if they could reproduce the color. The guy helping us told us that there was nothing wrong with the three cans, and he just shook them up for us. For the 4^th can, they were able to reproduce the color.
Very helpful and super friendly. Highly recommended!

My FAVORITE part is that Thybony will custom mix any Benjamin Moore sample for you. $ 5.99 for 4 oz. No one else will do that… you’d have to buy a quart elsewhere. It was so worth $ 54 to test all of the paints I wanted to get the exact perfect shade.
The guys are all really helpful and polite, too.
Truth be told, I know about colors but not the actual act of painting too much. I was a little intimidated by all of the painting gear, but fortunately, I’ve hired someone to do the tough stuff and I only have to deal with the fun stuff like picking the colors.

I often have mental blocks about various kinds of home repairs. Everything seems impossible to me at the beginning, as did the thought of painting my new apartment. I was very nearly stuck on issues like, «Where do I buy paint?» and «What if they don’t have the colors I want?» Irrational, I know.
So, I wandered into Thybony on Saturday feeling the weight of the painting world on my shoulders. I hate those moments when you have to say things to someone behind a counter in a store like, «I have to paint and I don’t know how.» There’s so many reasons to be humbled by such a statement. But these people saved me.
A very kind guy behind the counter walked me through amounts, finishes, needed supplies, and just let me talk through some of my major concerns. He couldn’t have been more friendly. There were about a gazillion colors to choose from. I got the Thybony brand paint, which is the cheapest, and it worked like a charm. The colors were true. I now love my newly painted apartment.
I can’t say about price relative to the other «big box» stores but I didn’t think it was overly expensive and I basically got «the works.» But even if it was a little more than the others, I’m planning to return here for whatever I need. The customer service I think couldn’t be beat.

I love the guys at Thybony. They are helpful and dont make fun of me too much when they see me three times in one day. All of the guys who have helped me so far have been super helpful and friendly. I was kind of indecisive in choosing a color to accent my walls and they were patient and even humorous. The store brand paint, Stockholm, has great coverage and is cheaper than some of the other big named brands without skimping on quality. They had better get used to seeing me I still have two more rooms to paint.