Trunk Club

I use Unilocal to give my experience and to help others be ready for their experience. I used Trunk Club so far for 3 months and every month has been helpful with getting me clothes that look good. A service like this in my opinion should be seamless and has far too many hours of me correcting my stylists mistakes over and over, and it hasn’t been just 1 stylist so I have definitely made to look foolish by Trunk Club. I was told by my stylist at the beginning to give my sizes and I would receive clothes in my size however every pair of pants I received were not my size and I was told by my stylist they all had to be taken in by me for fitting, in fact every pant I received was already finished by the brand and Trunk Club is selling so many of these pants they could not provide me with my size so not only am I paying a premium price for the pant but I have to have them altered to fit, this service defeats it’s purpose of convenience. I received shirts in a smaller size that Trunk Club has on file for me. When I tried to exchange them for the correct size I received incorrect shirts from a different Trunk so I already have these shirts. Customer service is all over, extremely sloppy. This service could be great if the stylist and customer service were honest and cared what they were doing.

I signed up for Trunk Club off sort of a whim. I signed up because I really don’t ever have the time to go shopping, let alone know what is ‘in style’. Store impression is that it’s a really nice and clean facility and everyone was very friendly and personable. After about 5 mins at the bar I was able to meet Moira Brennan who was the stylist I spoke over the phone with. I had never actually gone to a stylist before and really thought there would be some awkwardness from someone dressing me, but I never got that from Moira. She really knew what she was selecting and you could tell that she was very meticulous with how things fit, fell on your shoulders, etc.
I thought her suggestions were great and she knew how to lay options out in front of you. I would not consider myself the most trendy or stylish person so to have her presenting options that I would typically never even consider, let alone try on and see myself in, was great. My wardrobe has expanded because of her. I’d recommend anyone who is willing to go into the store to at least give yourself the time to check it out. Not to mention, free alcohol is always nice. I’m glad to know that I now have a great stylist that will help me out in Moira.

I’ll preface this review by saying I’ve been with TC since 2011 («the early days») under the care of Michael Barkin.
I thought the concept seemed pretty cool — get a personal shopper without exactly paying for one (just pay for the clothes, marked at retail prices).
I was frustrated by this all-​too-​common experience: picking out 5 – 10 items, getting into the dressing room, and maybe only liking 1 piece if that (if that). And, no it wasn’t because I couldn’t deal with the rivers of «body image» tears streaming down my face. I was really good at knowing what I liked once I had it, but not necessarily very good at picking it out (if you’re single, I know you can relate).
While the concept of TC was attractive, I also really hate (pushy) sales people. Almost as much as I hate the inflection that snooty waiters give to the «Bottled water or tap?» question at high-​end restaurants. A bit wary of my first visit, after meeting Michael, I was hooked and I’ve been loyal — and well-​dressed — ever since.
Michael took the time to get to know me, my likes and dislikes, my budget, my style, my existing wardrobe, and my goals. Then, in 5 – 10 minutes while I was playing Angry Birds, he returned with dozens of outfits… and if we’re keeping score fellow Bird-​fiends… probably 70% or more of which looked killer on me. Michael is also a fashion educator: when pieces didn’t look good, he wasn’t shy about admitting it or explaining why, and he also wasn’t shy about encouraging me in new fashion directions when he was confident about how good they looked. He was honest, even with items at the higher end of my budget. «I just don’t think you’re going to wear this enough to justify the price tag». Or, for items that pushed my style comfort zone but he believed in, he’d generally add, «if you don’t end up wearing it, just send it back». Of course, I never did because he was right.
Their inventory is unbelievable. They get unique stuff from all over, really cool stuff you’d only find at exclusive boutiques, and bring it out to you while you wait. If you’re willing to spend $ 100 – 200 per piece, you’ll be styling in a way that you simply couldn’t replicate from shopping at a mall. I don’t even know how many visits to different boutiques it would take to put together these kinds of outfits. I get a headache just thinking about it.
Over the years, I’ve emailed Michael periodically with style questions, misc. customer service issues (like a belt I had purchased that broke after minimal use), and advice for what to wear to an event. His dedication and response time to me, as a client, has been truly incredible and his fashion knowledge is unbelievable. It’s kind of like asking Michael Jordan to give you a few basketball pointers. I’m not interested in being a professional athlete, but I know the advice I’m getting couldn’t be better. How can you not trust a man who can wear a bright silk green tuxedo and velvet shoes and look like a boss?
Michael Barkin is the definition of amazing customer service, and is one of the primary reasons I’ve been with TC all this time. That broken belt? Sent back to TC (they paid postage), fixed, and sent back — along with complimentary magnetic collar stays for the inconvenience. He’s honest with me, and so I really feel like I’m shopping more with a friend than a salesperson. I’ve been more than impressed with the excellence in service he has provided over the years… he is an absolute all-​star. I leave with a smile on my face every time, regardless of the money I’ve spent, and he’s really changed my opinion on why a great salesperson can be such an asset and ally. The next time I have to say, «Tap will be just fine, thanks», I’ll slip Michael’s card in their pocket so they can attend his masterclass.
I doubt Michael is taking any new clients — he is one of the few on the TC about page if you know what I’m saying — and it’s been somewhat surprising to me that he still makes the time to take care of clients who have been loyal since the early days. This is just another testament to the kind of philosophy that TC leadership prides itself on and why I’ve done the vast majority of my shopping there since 2011.

Trunk Club seems like a great service on the surface. They have a large group of fashionista’s who can help pick out great clothes to make you look and feel good.
After three weeks, I cancelled my account because the service was such a disaster.
Firstly, the fashionista’s are mostly 22 year old girls who may be fashionable, but they are also immature. This is cute at first but gets old fast when you have service issues like I had. My stylist was had been there about four months. At one point, she became completely unresponsive. I was left to call into general customer service to try to resolve a long list of problems with their service. That’s not good service, especially considering a just bought $ 4k worth of merchandise from them.
I was eventually handed off to a «manager» who was an interesting guy, but I wouldn’t call him helpful. His picture should be on Wikipedia under «passive aggressive behavior.»
Here are some of the problems I experienced.
— Unexpected, hidden charges for tailoring. This came out of the blue. Even when explained, the charges didn’t make any sense.
— $ 500 designer shoes that I couldn’t return after I learned they were causing blisters. Double ouch.
— Trunks being sent to me without authorization, sometimes charged right away and sometimes not.
— Hostile management team after I requested a different stylist. I tried several times to rectify the situation but to no avail. The managers aren’t any more mature or experienced than the stylists are.
— Tailored pants were sent to me after I asked and confirmed that I could pick them up so I would have them in time for a meeting.
— Tailor was incompetent. My pants were way too long and were nothing like they were measured and marked to be when I had my fitting with the tailor.
When I asked my stylist about these issues she just said, «I don’t know!» Nice.
It’s my understanding there is massive turnover among the stylist team. 40% leave within the first year. So, even if you find someone you like, chances are they won’t be there for long.
The word on the street is Nordstrom’s purchased Trunk Club for a lot of money. For their sake, I hope it was an earn out. I didn’t see anything that couldn’t be easily replicated. It seems likely Nordstrom paid too much for this business.
In a final act of desperation, I reached out to the Founders of Trunk Club, hoping to connect with fellow entrepreneurs. No response either. Founders usually care more than what they’ve demonstrated in this case. I can only assume they have checked out and are working on their next startup.
In summary, Trunk Club is a pretty face with no substance behind it. If you want to talk to pretty girls, then go there. If you want a true fashion partner that will listen and understand your needs, look elsewhere.

So I actually met a girl at an event who worked for trunk club. Which is how I got interested in this company. The young lady, Cordelia gave me her card. I told her I don’t usually like stuff shipped to my place. I like to be there to try things on, feel fabric and what not. She said I totally understand & that I can come in whenever for appointment to do that too. She quickly began developing an understanding of my personal style & to this day she’s my go to for any clothes or accessories at Trunk Club. Great spot!

I tried this service looking to freshen up my wardrobe. Having read other reviews, I had an idea of the price range of the clothes they send out (expensive), but was open to it if the quality and style was there.
My first trunk arrived and I liked the clothes but most items were crazy expensive ($ 250 for a shirt, no thanks and $ 350 for casual slip on shoes, really no thanks). I did manage to keep a couple of resonably priced nicer sweaters. And socks, because well I forgot to return them.
In my feedback, I asked them to ratchet the prices down a little, which they did, but the clothes were nothing special and didn’t seem to worth even the lower prices. Sent it back.
I won’t be ordering another trunk. I understand that you can go to Nordstroms and get a personal shopper service; it’s free and you can get more interaction and selection of the clothes you may want. And maybe get some things on sale :)
To compare, I also ordered a box from men’s style lab and kept eveything that was sent to me for the same price as the two sweaters I got from trunk club.

I tried this service after Nordstrom bought it and I received an invite to try it as a promotion. I thought it was interesting. I like clothes and fashion (I have been known to watch «Project Runway»), and while I don’t dress up that often, I like to think I do have a personal style (in the way of folks like Tom Wolfe), and I don’t like to wear things ‘because everyone else is wearing them’. Let’s face it; PLO-​style scarves on men in summer, high-​water pants and lace up shoes with no socks are just silly, and I don’t care if it’s big in Paris and NYC. I know what I like.
Nevertheless, the idea of a ‘personal stylist’ intrigued me, ‘coz you never know where a good idea may come from, and the opportunity to pretend for a moment that I’m a member of the ‘1%’, and have ‘people’ to take care of things was irresistible! So I gave them a whirl:
WHO SHOULD TRY (Nordstrom) TRUNK CLUB: Guys who want to look good, but hate to shop, and/​or have no fashion sense or sense of style at all. People with at least a six-​figure income.
WHO SHOULDN’T: Folks who already have a clear idea of what they want; people who balk at the idea of paying more than a C-​note for a shirt; anyone on a budget.
THE ROSES: The clothes from (Nordstrom) Trunk Club are of superb quality; you are probably getting good value for money here. The convenience of getting a shipment of clothes to try on at your leisure in the comfort and privacy of your home is unquestionable. No cramped dressing rooms of questionable privacy, no stores with pounding hip-​hop (or worse) music driving you to distraction, no pushy sales people who will let you put on something utterly awful and say ‘that is sooooo YOU!’ No traffic, no parking hassles, no fear of buying something just so you can get out of there, only to take it home and realize it really doesn’t fit or you hate it the next day.
THE THORNS: The laughable idea that your ‘personal stylist’ is that. The one I got was a stylist all right, but not ‘personal’. The idea is that you have a phone convo with your ‘personal stylist’. (S)He deduces what your style is and what you like, and sends you neat stuff to try. After a long chat with my ‘personal’ stylist, I was quite excited to see what she came up with.
Sooo…my (Nordstrom) Trunk Club trunk arrives: I eagerly dive in, only to find that pretty much everything would be GREAT…
For someone else… namely, a fashion-​clueless brogrammer who wanted to look like he was dressed by his girlfriend who got her ideas by picking the blandest stuff she saw while perusing a Bonobos catalog. I felt like a kid who had been waiting months for Christmas, only to find that instead of getting my XBox, I got a fugly JCPenney sweater. :(:(:(
I concluded that my ‘personal’ stylist probably didn’t hear the bulk of what I said, and just grabbed a bunch of Stuff That Everybody Else Is Wearing. Needless to say, I sent it all back, and chalked up the whole thing to experience.
THE VERDICT: Your results my vary. (N)TC can work for you if you really aren’t interested in your look, but you just want to know you’re looking good in a safe, mainstream way that will blend in with every other Blandy McBlandperson (okay, an upscale Blandy McB, but you’re still Blandy; just sayin’…). If you have a sense of what you like, you’re better off with a fashion-​savvy spouse or good friend who really cares about what you think as opposed to someone who’s just going to try to re-​create you in their image and likeness.
Bottom line: While the Truly Wealthy can afford people with Real Talent to give them true individualized service, don’t expect that from a phone conversation with a ‘personal’ stylist. Everyone likes the idea of ‘personalized’ service, but fantasy that you’re being treated like the Special Unique Little Snowflake you are holds until you realize that you’re being treated in the exact same ‘special and unique’ way like everyone else. Sort of like my (former) ‘wealth manager’ who I kicked to the curb when I realized he wasn’t suggesting options that were best for me, but what was best for him. Really Rich People get personalized service. All you’re gonna get is an illusion of such, and pay a premium to look like everyone else.
In other words, I honestly doubt Tom Wolfe, Tim Gunn, or Carson Kressley use or need (N)TC. They and men like them know who they are, and don’t need anyone to make them a clone of someone else.

Caroline Augaitis at Trunk Club has been an absolute joy to work with. I’ve been using the service for nearly a year now and the compliments I get on my clothes/​style have been through the roof. Kinda makes me wonder what people thought of my «style» before… but I digress.
Caroline consistently puts together excellent trunks and has even gotten me out of my «safe» zone when it comes to trying new things. If ever I need a new piece or simply have a styling question, she’s super helpful… plus the service team was great to work with when I accidentally sent an item back by mistake… it was back on my doorstep within a few days. I highly recommend Trunk Club!

Jennifer Yeo at Trunk Club has been the best stylist my friends, family and clients have ever experienced! Not only does she make the entire event fun and enjoyable, but her eye for fashion Do’s and Don’ts (which I know nothing about) is top notch!
My company has had multiple functions at Trunk Club and always get rave reviews, mainly because of the work Jennifer does ahead of time getting measurements from the guests, preparing racks of amazing clothing, setting up a specific area for our party and making sure we have a team of the best stylists catering to all of my guests’ needs. Her manager Mary is also amazing and makes sure everyone is taken care of throughout the process, thanks Mary!
If you’re looking to entertain clients in a unique and stylish way or simply revamp your personal wardrobe, I highly recommend working with Jennifer Yeo at Trunk Club… see you gals soon!

I’ve been using The Trunk Club for a very short while now, and have received and ravaged my way through a couple of trunks. I love the idea; I think they have a great business model.
Upon joining The Trunk Club, I was set up with a stylist named Teresa. She’s been a wonderful stylist, and I’ve really liked almost 90% of the things she’s sent me. The sizes/​styles of things she has sent me have been very consistent with the preliminary information I gave her. The trunks have always arrived on time, and they include the return shipping labels, so you don’t have to worry about shipping costs.
Only issue here is the price for the items. My god, some of the shirts I’ve received are an upwards of $ 260. That’s more than I paid for some of my shoes! (And I love shoes). So far I’ve bought a total of 7 items between the two trunks and I’m in about $ 900. Not terrible I guess, but still very pricey.
Anyway, hopefully I get another promotion soon so I can continue to afford the clothes they send me.

I’ve been using Trunk Club for the last couple of years and have had nothing but excellent experiences. My stylist, Madison, does a great job of helping me update my style for a variety of situations. She picks out great pieces from wardrobe staples, to a few items outside my comfort zone that still somehow work together.
I have usually gone into the retail space in Chicago to do my Trunk Club runs, but my wife also had a great experience with her trunk that Madison prepared as part of their beta testing of Trunk Club for Women. It is not the cheapest way to buy clothes, but getting to avoid wandering through a Nordstrom or similar and coming away with clothes you are excited to wear makes Trunk Club well worth it!

Working in a high end industry is hard when it comes to looking the part in all the different settings — whether is a cocktail party, beachparty, or even a horse show. Sure, I could pick out killer suit combos, but what about everything else? My personal wardrobe was a mess and jeans and a polo/​button up shirt just wasn’t cutting it anymore. I gave Trunk Club a chance on whim — found them from checking out available shopping services online.
Didn’t know what to expect at first. Thought to myself, that, worse come to worse, I got 1 new box of clothes that I probably needed anyways. Got an email from Mark S (can’t post full names per Unilocal) asking me a few questions trying to figure out my style and what I was looking for, and within a week, I had my first box of clothes to choose from. I picked EVERYTHING and have been hooked ever since! Mark’s eyes for what work was amazing! I’ve about replace everything in my casual and business casual wardrobe and haven’t looked back since.
If you’re looking for a few extra pieces or need to replace everything like myself, this is the place to go to. Their stylists (especially Mark) are on point. They have other services as well, but I haven’t gotten around to checking it out yet. Will do that soon and update. In the meanwhile, happy shopping!

I am updating a review that I left back in June of 2011, as I wanted to provide another viewpoint as an experienced customer.
Back in 2011, I provided the following feedback — «To summarize, you will not find a better company out there when it comes to customer service and ensuring happiness when purchasing clothes. This would include the department stores and private label companies, as I have tried them all.»
So … How many times have I been to a department store since my first in-​house fitting with Trunk Club in 2011? ZERO. I should note that I am not the completely biased, cult-​like fan of any brand and can always provide balanced feedback for a product or service. However, I have honestly not found a single problem with Trunk Club before/​after the sale to Nordstroms. It’s always been FIRST-​CLASS service from the minute you walk in until the moment you leave. It honestly all comes down to the people they hire and quality of clothing. In my four (+) years as a customer, I have countless great stories of stylists assisting me (and my family) with exceptional service. Clothing delivered to my home, work, events because of emergency issues, etc.
Back to the people. There are hundreds of great people at TC, however a few people that I would love to call out personally. Jamie Snydel, Jamie Albrecht. and Katherine Antonucci. They are all amazing and make the «Club» what it is today. Their customer service is above anything else you will find in the other «stores,» however what I love most is their honesty. There is never a reason to upsell, cross-​sell, or push something on me that I don’t like. If it looks bad, they will be the first to tell me. I’ve referred dozens of friends to these ladies and I am always thanked, as they receive the same great service.
If you have not been to Trunk Club, I would highly recommend you try it. Since my last review, they have opened many new locations (NYC, LA, Dallas, Wash DC) and a custom store in Highland Park, IL. I look forward to reading your positive review as well.

Don’t let your ego style get to your head and avoid this gem! Instantly when you walk in till the time you leave its a great fun experience. Grab a cocktail get a cute stylist (my personal fav is Stephanie Greco) and have her bring you clothes fitting your personal style. Me being a clothing PITA, was thinking I will literally walk away hating everything. Believe it or not I found my new favorite shirt! The brand was Be Spoken and the shirt fits my body perfectly! I never heard of the brand but will be an ongoing customer for that perfect shirt.
Would highly recommend this place as well as my stylist Stephanie!

This was the best shopping experience of my life! Normally I am not a big shopper and don’t have the patience to try things on. My stylist, Kourtney, pulled a great mix of clothes and shoes for me to try on for the fall. We had our own area with comfortable seating and a dressing room so I didn’t feel on top of other shoppers. They have a bar so we sipped rosé and caught up as I tried on my outfits. It was so nice to be able to mix and match the pieces and I came away with some really nice things for fall. We ended the day on the rooftop with a very cool view of the Chicago skyline. The trunk club also sends clothes directly to your home for you to try but I’m looking forward to my next trip to the showroom!

I’ll preface this by saying that I like shopping for clothes and have a pretty good sense of style.
I almost gave up on Trunk Club.
A couple years ago I was approached via cold lead by one of Trunk Club’s former stylists. I had heard of the place and wanted to give it a try. When I got there, she jumped right in looking for my size in everything. She was extremely pushy and didn’t listen to anything I said about my personal style and what I didn’t like. She kept trying to push these ugly $ 200 pea green loafers on me, and after an hour of trying on $ 500 shirts that didn’t suit my needs, I was ready to go. People who sell timeshares aren’t that pushy.
A year later, I’d built up a stock of gift cards to Trunk Club via some silent auctions and was introduced to Tom, my current Trunk Club stylist, by a mutual friend. Tom set up a time for us to meet, and before he had me try on a single item of clothing, he offered me a drink (open bar– woohoo!)and we talked for at least half an hour about what I did, what my personal style was, and my life in general. Tom was very attentive and used all that info to search for what would work best for me and my budget. He was honest about what he felt worked and what didn’t, and didn’t try and push expensive items on to me to push up the sale. He was extremely knowledgeable about the clothing brands he was showing me and the process felt very transparent. It was a night and day experience compared to my first stylist– the customer service Tom provided was absolutely stellar.
That being said, you need to go into Trunk Club understanding that the clothing is higher end, and there are no sales– sticker price is what you pay. I will say, however, that you pay for quality and that there’s a notable difference in how my Trunk Club pants and my off-​the-​rack pants fit.
All in all, I love this place. My budget only allows me to shop there once a season, but I look forward to it every time.

Trunk Club has been great for me. I started Trunk Club and a competing service at the same time and I have been very pleased with Trunk Club, while I discontinued the other competing service.
Trunk Club is not for people looking for a deal or a discount. It only works if you’re ok with paying the sticker price — and high-​end sticker prices. It is about quality not quantity, and they do it pretty well.
The human side of it has also been great for me as you can simply email your stylist anytime you want, and they encourage feedback.
I would like them to start a service for women as I have been more happy with Trunk Club than my wife has been with the female analogue she has been receiving.
The bottom line is that if you are willing to invest in the level of clothes you have, rather than get a deal, then it is an outstanding service.

I am giving 1 star for the concept of Trunk Club as there is a need for an establishment like this for men. However, I would NOT recommend this place. I bought my husband a gift certificate here for Father’s Day.
He made an appointment and said the experience was great in that he got to try on and see different styles that are out there. Mind you, he was THE ONLY customer there that day. That being said, he was told alterations would take a few weeks (huh? Why does it take that long for a business whose focus is clothes?! Bloomies and Nordstroms has a quicker alteration time frame!)
Upon following up a few weeks later, his clothes were to be ready in a few more days? Tumbleweeds… Few days later, still no trunk… ho hum… He found out that they created a UPS tracking slip, but they never shipped it out?! What’s the point?
He called for a manager and requested to have his trunk cancelled, his credit card and gift certificate credited. At that time someone miraculously found his clothes, was going to hand deliver them to our home, blah blah blah — TOO LATE Trunk Club!
I got my gift certificate $ back (which is why I waited to write this review as I’ve read some horror stories here on how people are not getting reimbursed) Now, I have to find another Fathers Day gift for my husband that hopefully won’t suck as much as this did. Oh well, it just was not meant to be.

Great concept, full bar, attentive service and great retail space.
We weren’t exactly sure what to expect from Trunk Club. Two stylists, Sara and Natalie, visited our apartment building to drum up business during the winter and I just wasn’t feeling the trek to the store. This summer I realized I needed to update my wardrobe so I figured I would give it a go.
We called at 4:30 on a Thursday to see when we could make an appointment; to our surprise they had our names on file from the apartment visit so we really were clients of Sara and Natalie. We were able to make an appointment that evening for 5:30 — PERFECT!
When we arrived it was almost like slipping in the the «backroom» of a store where all the VIPs go. You board Chicago’s tiniest but coolest elevator car and get whisked to the 7^th floor. The doors open to Heaven. Large, open, rustic space with folks buzzing about.
We were greeted warmly and promptly escorted to the full bar, asked what we would like and Tony had us sipping on our bevies in no time flat. We chilled for a few minutes then Sara and Natalie popped ’round. Two of the most bubbly, personable ladies I’ve met in a long time.
Here’s what I love — Sara and Natalie took the time to get to know us, get to know what I was looking for and although one knows their prime objective is to sell, I never felt like that during the entire experience. I truly felt like they had my best interest at heart. If something didn’t look quite right, they said it first. I was interested to see if they would just tell you what you wanted to hear but not the case. Specifically, they had pulled a pair of light brown pants for me to try on, they weren’t flattering in the least. They both immediately called it and went to get something different. After telling them I appreciated that their intentions became very clear. They are signing their names on how they style you and they take that very seriously. Realize, we have had issues with this and personal shoppers previously — telling you everything looks smashing, arguing with you as to why it looks good on you and tried sending you out the door with crap just to make a commission. It earned them one thing from me: loss of a client.
Let me make a few things clear about T.C. so you know a little more about what to expect.
*This is not a membership service
*Nordstrom bought them out and increases their flexibility with inventory
*Provides custom services
*Is not inexpensive
*Is full service
*Is awesome
*Sara and Natalie will not let you out of the door looking bad
*Offers a «trunk» to be sent to your residence for you to try and return only the items you don’t want. If you are close by, I would recommend just going to the store.
After chatting, getting an idea of who I am and what style I’m looking for (and seriously accommodating my vegan lifestyle) we relaxed with some wine while the ladies pulled several, various pieces for me to try on. The fitting areas are peppered throughout the space and even though you are in a large warehouse setting the fitting areas feel private. Upon their return they brought a custom piece lady — ugh so awesome. Got my measurements taken, got to literally build a suit and sport coat from the ground up as well as two shirts.
All in all it was a great experience. I got some staple pieces, a custom suit, sport coat, two custom shirts, some off the rack pieces for somewhere around $ 3,000. If you so choose, you can pay half now and half later on the custom pieces and it takes about six weeks to come back. Can’t wait!

Absolutely overpriced and nothing out of the ordinary. Despite my best efforts to relay what I’d like to my stylist, I wound up with clothing that was not my style and also did not even fit me properly. Also, certain items, like ties and socks, they seem to send even without request. I have plenty of socks that I do not have to pay an over-​inflated price for another pair.
In theory this business is a great idea. But when you actually give it a try, you will realize why it is just not feasible to have someone style you without ever seeing you in person. Most, if not all, of the articles of clothing they stock are also carried at your local Nordstrom. There you can try them on and fit yourself instead of having someone do it over the phone and fail. Plus you will not pay an unnecessary premium for your clothing.