Tuffy Tire & Auto Service Center

They called to let me know my car was ready but I was unavailable to pick up my car until the next day. They left my car in the lot over night unlocked so I arrived the next day with my glove compartment and counsel all strewn all over my car by someone breaking in at night. I spent a small fortune to get my car fixed, the least they could do was to be courteous enough to to lock my car in a city. Very unprofessional

Okay, so I’m driving home from having lunch with my friend in this really bad weather we experience today… the car ride was becoming more and more bumpy, thought it was the snow then realized it was a flat! Pulled up at the BP on Southport and Diversey, no go… tire was punctured, no air pump was going to do it. went across the street to this garage asked if they sold tires, they did not, then asked how much they would charge me to put on the spare… this really nice dude, Jason says, «No charge, just bring it in– we’ll take care of it»…pulled my car up, literally– in 5 minutes he and Conrad helped me out… I didn’t have any cash on me to tip them, but offered to buy them a sandwich, they both graciously declined,…they were both exceptionally helpful, considerate and really generous… it was slushy and cold outside and neither were bothered, you could tell they’re both are hardworking dudes… thank you for the help… finding good employees is not an easy thing, because of this experience, I’ll be back when in need of work,…the owner’s crazy if he doesn’t give these guys a raise, they just generated a new client for him! Thank you Jason and Conrad!

I called because my car broke down and after I got a jump, I was told the alternator was broken. Drove straight there and they were able to accommodate me right away and I was done within a few hours. The price was more than expected, but there’s something to be said for convenience.

Can I please give this place 10 stars? Excellent service, fair pricing.
We had an issue and didn’t have an appointment. They took us in and fixed a serious problem in just a couple hours.
We were big on doing car service at a dealership, but thanks to a referral to Tuffy’s from a friend, we are sold on this independent auto repair option.
Thanks to Mike and his team for taking good care of us.

Great experience. They handled a small fix for free even though it took 20 minutes. First class operation and I will gladly take my business there in the future.

Just dropped in because my check engine light went on. They were able to check it really fast, there was nothing wrong, and they charge me nothing! Thank you!

I needed a lightbulb replaced and these guys did it free of charge. The people at Tuffys were very friendly and did a great job. Defiantly coming here again!

I’ve been taking my car here for about a year now. The guys are so nice especially Mike and Joe! I have an older model car that has had some issues lately and needed some maintenance. I never feel like they are being dishonest. They always take me to my car to show me the problem directly and also compare it to how it should look if there’s an actual noticeable difference (like break pads or leaking gaskets, etc.). They always try to give you a good deal price-​wise and they also always have great deals on oils changes. I don’t think I’d ever take my car anyplace else as long as I live close by.

Spent a small fortune here to redo the brakes on my Highlander. It was overpriced, but they were local, and I figured they would do a good job.
From the moment we left, something didn’t feel right, but I dismissed it.
Now, slightly over a year in, and around 9,000 miles later, my wheels pulsate whenever I apply the brakes, and there is a deep grinding noise.
I went with Tuffy… and paid up… because I thought they would do a great job. Now I’m stuck having to get my brakes serviced again.

I’m always nervous to try a new car place, especially being a young woman with relatively no car knowledge. Half the time I feel like I’m being taken advantage of. When my car would barely start and Tuffys was just down the road, I decided to take a risk and I’m glad I did! The owner was wonderful and answered all my questions even though they were probably dumb and I asked the same ones repeatedly. They were able to hold my keys for me longer than normal because of my job and commute. They fixed my car very quickly and got me back on the road in no time at a reasonable price! Car trouble sucks, but having Tuffys nearby definitely makes it better!

Mike was absolutely fantastic… After having a horrible experience purchasing a used car, the tuffy staff helped me diagnose issues and feel assured again! I was referred to this service center and I’m so grateful I was.

Took my car there to get a new tire after I got a flat tire. Dropped it off on a Saturday and got a call saying they lost my key. After telling them the spare is in the car they were able to replace the tire.
When I went to pick the car up they had still not located the key and it had been about 3 hours at this point. I asked not to pay full price considering they still hadn’t located my primary key. Mike the manager was pretty nice and said they have no room to budge on tires and labor. After emphasizing that this is quite the inconvenience the owner came out and said
«well we will take the tire off, put the spare back on and I’ll buy you a new key because I am not giving you a free tire.»
I was pretty offended that he would treat a first time customer like that especially because it was their fault.
They were able to locate the key but I was shocked that he would be so abrasive when all I was looking for was a 20% discount.

I’ve always been treated very well here and they have great hours. Would recommend to anyone!

I dropped off our car here for a quote on brake pads, I used tuffys before and wanted to take advantage of «free» brake pad replacements. They called me to let me know I needed new rotors and a slew of other things that totaled around $ 800. I picked up my car and took it to Nal’s and for $ 30 they told me that I didn’t even need new brake pads for some time, and that there were no problems at all! I was shocked! I listened to Nals advice and a
couple months later took my car to a Chrysler dealership who confirmed what Nals said. Buyers beware– they WILL try to rip you off here, don’t give them your money.

Great auto repair shops are a dime a dozen and Tuffy is one of those shops you’ll go back to time and time again (for unrelated reasons, of course).
Unlike dealership repair shops, Tuffy treats you like a valued customer — not just another car on the appointment list.
There are three major reasons I continue to go to Tuffy: 1) they’re TRUSTWORTHY, 2) they’re reasonably-​priced, and 3) they’re fast.
The managers are very friendly and seem like great guys. Not once have I felt duped, and the final costs of service are indicative of that.
If I had to pick one fault about Tuffy, it’s that the parking lot is «tight.» As a repeat customer, it’s easy to understand why: they do the job right, quickly and relatively inexpensively!

Absolutely WONDERFUL people to work with! Curt patiently explained to me what needed to be done and everything he told me was in line with what I had researched online earlier. Once I picked up my car, he had all of the broken parts that they removed in a box to show me what was replaced. Honest, honest, honest!!! Not to mention, FAST service (I picked up my car same day!) and a personable staff. I would highly recommend Tuffy Auto.

Everyone walks into an auto center with a script. I’m no exception. This is the first place I’ve thrown my script out the window because they’ve beat my offer without being asked.
These guys are honest.
The service isn’t quick, but let’s face it – what auto center’s service is? However, they do get you in right away. They have enough stalls to accomodate.
They made me feel like they care about me. They were informative. They let me know where they were at in the process every step of the way. They test-​drove my vehicle so they could best distinguish the issue — an absolute first for me.
There is no doubt in my mind that I will go out of my way to do business here going forward. I found my car guy[s].

Very honest. They couldn’t fix my tire because they didn’t have the correct equipment for it, but they were honest and straightforward about what needed to be done and recommended other places even though it meant losing my business. Now that’s service!

Wanted an oil change… here is the scoop:
Mentioned the $ 17.95 coupon, knew I’d have to pay a little more for the 6 quarts. Also said I had my DePaul i. d so I expected that discount as well. So I’m thinkin…$ 17.95 plus three or four bucks they quoted me for the ‘extra’ oil, minus about 2 or 3 bucks for the Depaul discount… we should be under $ 20.
$ 31.99? What just happened here??? Is this because I’m a chick? And you never called me when the car was ready even though I gave you my phone number twice in person and shall I mention I speak for a living…

Took my car in for a routine/​long overdue oil change. Called Chris this morning to make sure I could bring it in and he said yes. Showed up and I saw a special for a $ 17.00 oil change if you bring your car in between 7:30AM-10AM (I was there at 7:45).
Dropped the car off and Chris told me it should be ready by the time I get off of work. He called me and told me my air filter needed to be replaced and I told him to go right ahead and handle it. He also gave me competitive quotes on some oher work that I needed. Very good service here!