Uptown Auto Service

Just had a bumper replaced on my 07 Camry. Couldn’t have asked for a better job! Repair was done in a timely matter and work was perfect.

I had an oil change here which went well, but I needed a part ordered because the antifreeze was leaking. I paid for half of that, while it was on order. I never heard from them, so I dropped by and was told my paper work wasn’t recorded and was asked to be bring the receipt, although the front desk guy said he remembered the order. Unfortunately I could not find the receipt and lost the partial payment I made for the repair, and never heard from them.

For people who have never had to deal with the frustrating experience of going back and forth with another person’s insurance company, it is extremely draining. So by the time I ended up at this place, I’d already dealt with a suspended license story from the other driver, police reports, one sales rep calling me three times in one week bugging me to get my car fixed at another location, and the worst ever customer service from T & H Auto Service next door to this location. I’m sure the strain of that was weighing on my face when I walked into this shop and asked the owner if he was affiliated with T & H. Under no circumstances did I want that next-​door shop to get a dollar of my money. Apparently this is a question that the owner Jon gets a lot so he was a bit snippy about it.
We had a couple more humps (wrong paint color, lost contact info), but eventually he and I were on the same page. While I can’t give the place five stars, what I can say is my car looked great by the time I got it back. Jon was honest. Both his estimate and final price were reasonable. And he was even really patient with me when I accidentally paid with the wrong card. Yikes! So overall, I’d recommend him to anyone. It worked out for the best, and I was ecstatic to get my car back the way it looked before someone rear-​ended me.
Customer service means a LOT to someone like me and he passed that test. While I still think it is too easy to overlook this shop and end up in T&H thinking it’s all one big company, I would highly recommend going to Uptown instead of T&H. Even with comparing rates, the customer service will always put Uptown a step ahead.

I took my 2006 Honda CRV for hood rust repair to Uptown based upon recommendations of friends and neighbors… their recommendations were spot on!
Jon was very helpful, explained what needed to be done and quickly gave me an estimate. The hood had been replaced/​repaired at a national chain recommended by my insurer in 2010 after a tree fell on my car. As it turned out, that company is going to replace the hood again. When I stopped in to tell Jon of this potential development, he could not have been nicer or more understanding and said that pursuing this issue with the other shop was the right thing to do.
So, although Jon will not get my business this time, I definitely would go to him in the future for any needed repairs. Customer service like Jon’s is hard to come by!

Jon at uptown auto is a great guy who takes care of his customers and takes pride in his work. I have referred several friends and family and all have been pleased .
TC

Great place! I got my Lexus ES and Honda Accord fixed hear. Nice and honest shop. I recommend this place.

Jon was a great guy. I could have gotten a lot more work done than I did, but he made some suggestions that I don’t because my car is huge and it’s just «city living». I appreciated that honest feedback and that he looked for used parts to keep the costs down. He was really helpful, honest and efficient. Will absolutely go back (although I hope not anytime soon!!).
Jon was recommended by the guys at Speedline Tire (on Damen), also another good business.

I came to Uptown Auto Service to obtain an estimate on some body damage I incurred due to a hit-​and-​run. Jon was extremely helpful, kind, and welcoming – and honest! He told me the repair would be cosmetic and made sure I was still interested in an estimate, even if it meant I wouldn’t be using his services. I have yet to decide whether I’ll get the car repaired, as it’s only cosmetic damage, but I would surely come back here. What great service!

The proprietor, Jon, provided fast and friendly service at a great price. The plastic covering of my car’s undercarriage was damaged from getting stuck in high snow in the alley. It was hanging down and dragging along the street. I called ahead and he was able to look at it immediately. When I came in he was friendly and informative, and gave me a very reasonable estimate. He had it ready in 90 minutes. The repair cost $ 50.

Thanks to all the positive Unilocal reviews, I made an appointment with Jon following a fender bender. Just as other reviewers have said, Jon explains exactly what he needs to do, answers any questions you might have and when I dropped off my car on a Monday, he gave me an estimate of one week for the repair to be completed. He ended up finished by the Friday afternoon and everything looked perfect. Jon is truly terrific and I would gladly bring my car back for any future body repair.

Last week someone broke my passenger side window and I needed to get it replaced. I called Uptown Auto that night and left a message as they were already closed for the day saying I’d be in first thing to see about getting it fixed. Jon was in the office when I pulled up at 7:30 and knew who I was from my message. Even though they don’t do glass themselves, he called a guy right then for an estimate, which was lower than what I had found online. He said it would be done later that day, and I got a call around 2 saying it was ready to go. Getting my window smashed was not fun, but I couldn’t have asked for a smoother repair and Jon couldn’t have been nicer or easier to work with. I’d highly recommend to anyone needing body work on their car.

I took my car here after getting a nasty door ding that required repainting. Not only was my car returned to like new condition, but the bill came to about $ 70 less than the original estimate. When does that ever happen!!! I highly recommend Uptown Auto Service for any of your body work needs. Jon is a true professional.

From the moment I walked into the shop, I felt like I in good hands. Jon’s shop reminded me of a friendly old school mechanic who takes the time to talk to his customers.
I recently brought in my Infiniti after scraping the side of it. I went to 3 other body shops yet each of their quotes were much higher that Jon’s quote. Normally that would worry me but after talking to Jon about the process, I ended up picking him to do the work.
My car was finished in a couple days for the amount he quoted. There were no hidden charges or surprises when I picked up the car. The work was done perfectly and I had no complaints!!!
If I ever need any work done on my car I will go back without a doubt!!!

First off let me say this is the only place that I bring my cars. I’m new to Unilocal reviews so this is a little over due. Jon has taken care of me since my Nissan Pulsar back in ’97 to my cars today.
Recently someone hit my parked car in Old Orchard’s parking lot, that left a nasty dent in the rear corner panel. Not a little love tap dent, this was a «I didn’t realize there was a car parked there dent.» My wife took the car to Uptown and when we got it back there no sign of damage.
I recommend this place to anyone that asks about body work.

Gotta support local businesses, especially if they do a great job.
I also received Jon’s information from the guys and Speedline Auto, and Jon’s help further proves that it’s always a good idea to know a good mechanic.
My car had a simple crack in the bumper, and the repairs were being paid by another person’s insurance company since the other driver was responsible for the damages. Having not been in a car accident before, I had no idea of the process. So I called Jon after getting his information from Ron and Pablo at Speeline, and Jon walked me through everything and explained what needed to be done. My bumper was fixed within a week and looks brand new. And he kindly washed my salt-​covered car.
Needless to say, I will be going back to him with any body work that needs to be on my car. I recommend others do the same.

The best body shop ever!
I got this stupid rattling noise problem of tailgate in my Jeep liberty for almost a year. I read a few similar problems on jeep forum and most of them say the jeep dealershop repair center couldn’t fix it perfectly. Guess what. Jon fixed it perfectly and quickly. I don’t think I can find any better body shop than here in Chicago area.

Super fast, and good honest workers.

Quick, Friendly, Honest.
What else could you want?

I went there to have my VW Goft fixed and got it back in 3 days. John did a very good job that I couldn’t even tell left/​right of my car was hit. It looked perfect. He also helped me fixed the rubber on the car window and also the light and window wiper with a very reasonable price.=)

When I first arrived at Uptown Auto Service I was unsure what to expect. There was no one in the office and the garage goes on forever. Jon greeted me and helped me right away. He was able to assist me with immediately with the weather stripping that was pulled loose from my car door. Very polite and professional. I would deftinitely go back again. Uptown was also recommended to me by Speedline Auto & Tire (check out their reviews, that in itself should make you want to go there) :)