US Post Office

This review is on the passport services.
When visiting 2 other locations nobody was available we were relieved to finally get to a post office who had someone working on passports, which didn’t end well. We waited like 30 – 40 minutes waiting just to be denied a service. Yes DENIED!!! We presented all documentation needed and the woman denied that service because according to her the application would not be processed and sent back. WHICH WAS A LIE! She should be fired immediately for denying a U.S. citizen their right to obtain such documentation! She insinuated that a certified legal copy was written over and that due to one small mistake on the document the application would be sent back. Lies, lies, and lies. Anyways who’s going to be stupid enough to write over a certified legal document which IS GOING TO BE SENT TO THE FEDS? Seriously? Go back to school or something.
If you need to get your passport for your child and if you have legal CERTIFIED court documents my advice is DO NOT waste your time with these ignorant women who believe they are above the law. Just go downtown they aren’t on BS plus it’s WAY faster.

The employees that work here (clerks) are beyond terrible. They have rude behavior and mean demeanor. They are also very incompetent, they don’t know what they are doing, they can’t answer questions about usps services, or if they do each one of the clerks will give you a different answer.
They would not be able to work for any company that actually had to worry about staying in business. It is very upsetting that our tax money are going for places like this. This place is so dysfunctional, just close it down!!! Or find employees that actually know what they are doing!!!
And by the way, when I’m saying rude, I mean RUDE and beyond.
Countless one star reviews about the employees, lost packages (happened to me as well), so many complaints and no body is doing anything. I guess usps does not want our business, will take it to FedEx.

This place is like a trip back to the Soviet Union. Tacky facilities. Endless wait, 1 clerk on duty. Why Americans tolerate such shitty public services I’ll never understand.

**UPDATE**
They lost my package and now my family won’t get their Christmas gifts anymore.

Due to a lack of a «secure location» I had to schedule a redelivery for my package using the very information that was provided to me on the redelivery slip that was left for me. I scheduled it on Monday and took the day off work to ensure I would be home to receive the package. I received a confirmation via email with a confirmation number from USPS that my package would be redelivered Monday. I waited all day and no one came to my house so I called the Pilsen Post Office to see what was going on. The representative said she didn’t see a redelivery request on her system and when I tried to give her the confirmation number, she didn’t even know how to pull up any information based on that. Anyways, turns out the supervisor who was suppose to be processing these requests just didn’t do it for that day and had the audacity to ask if I could just skip work for another day to pick up the package. *INSERT CHOICE WORDS THAT WOULD MAKE THE DEVIL HIMSELF CRINGE*. Obviously no, so I asked if they could send someone now and they said no since all their carriers left for the day. Frustrated, then I asked if the package could be sent to another USPS mailing facility (not a new shipping address but literally another USPS facility that does the same thing they do [probably a lot better though]) closer to my work so I could pick it up there. They said no and if I wanted that they would have to send the package back to the sender and they would have to make the change. So not only are they incompetent but won’t even take steps to correct their mess ups. In the end had to reschedule my redelivery to Saturday which is an entire week after when it should have arrived. Bottom line: Supervisor/​manager is lazy, workers don’t know how their own system works, will opt for the option that is the least work for them despite it screwing their customers over and the office in general fails to communicate with USPS at the national level. Nothing is redeemable about this place.

This was the second of three post offices that I visited to acquire a passport.
This post office did not answer their telephone when I was attempting to confirm that they had passport services available until 3pm. Unfortunately, I drove there and arrived at about 2:10pm to find out that they stopped passport services at 2pm. I stood in line for less than a minute when I noticed the sign pictured. Extra star awarded to this USPS location for posting a sign so I did not have to waste 30+ minutes waiting for service to rudely be told «no».
Should you have problems with this post office, please complain to:
Representative Luis Gutierrez
3240 W. Fullerton Ave
Chicago, IL 60 647
Phone: (773) 342‑0774
Fax: (773) 342‑0776

This branch is nonsensical. I have lived in Chicago for about 9 months, and have had issues with my mail delivery from the start. To summarize the absurdity:
1) I often get the neighbor’s mail, and they get mine. Luckily we are friendly enough to leave each other’s mail in the hall, but I don’t understand how you deliver so much mail to the wrong mailbox several days a week. The boxes are labeled by last name, and there are only a few at this address.
2) Time-​sensitive mail? Don’t send it through Pilsen! I was supposed to receive some dining certificates in the mail this fall, which never arrived. I blamed the business, and hadn’t been patronizing them. Lo and behold, my husband spots a bedraggled, dirty envelope lying on the sidewalk in front of our building in February, addressed to me, containing the missing dining certificates that expired 12/​31/​2014, naturally, and had been postmarked in OCTOBER! Seriously, what were you doing with my mail for four months, and really, thanks for finally getting around to it now that it’s totally worthless. You owe me $ 25.
3) Complete and utter coin flip if you ever receive your packages, as who knows when and what makes a package «undeliverable» to this place, and a 75% chance if you got it at all it’s because you spent an hour tracking it down in the depths of Hades that is the office on S Ashland. I’ve had to waste my time here and making multiple phone calls repeatedly, attempting to recover packages that were «undeliverable» for the following reasons: «Business was closed,» (I live in a residential apartment building), «No safe place to leave package» (how about the mailbox, or the front porch where FedEx/​UPS seems to manage to leave things), and «insufficient address,» (entirely correct address including apartment #); which I find funny since my mailbox is often used as the default overflow box for whatever mail doesn’t have an apartment number or addressed to people who don’t and/​or never did live in the building, but yet can’t match names on the mailbox as a courtesy, even if you didn’t see the apartment number.
The insufficient address one is pretty ironic as well since I had ordered wedding-​themed stamps from the USPS itself. Good to know USPS is so dysfunctional it isn’t even able to use its own services.

This place is terrible. I was
Becoming more and more concerned that I hadn’t received my package a few days ago. I then decided it was time to track the item. When I tracked it, according to the number, my item had been delivered. The delivery scanned my item in as, «left at front porch/​front door». What’s odd is the fact that I don’t have a porch, and what’s more important is the fact that in order to get to my front door, you need to go through a locked fence. So, I’m assuming what happened is the delivery person didn’t throw my package (it was a shirt in a tshirt shipping bag…) over the fence, but instead just left it in front of my fence. Who the hell does that?! And WHY?! If you’re job is to make sure people receive their deliveries on time and properly, why on Earth would you just leave it on the side walk, knowing someone could just randomly walk up and take that item? Chances are you hate your job and don’t care. And if that’s the case, get a job at a fast food place, not a federally ran organization. My conclusion is that the delivery person is a complete dolt!

This place needs to be investigated asap. i have never seen such horrible service.

Without a doubt utterly incompetent and completely indifferent service. I sent a registered package worth $ 200 to Japan 1 month ago. The last it was seen was Dec 4^th in JAMAICA??? The losers who work here have no explanation and try to give me the run around saying I should call all sorts of useless 1800 numbers. What’s more, the clerk did not insure the package like I asked her to. It’s my fault for assuming that she did her job and not checking the receipt carefully enough. «It’s probably on it’s way back to you» is not a suitable explanation. Probably? Probably?
Shipping to Japan is expensive and they refused to refund me! You owe me $ 200 losers.
The whole place should be shut down and burned to the ground just to be sure their incompetence isn’t infectious.

There have been just too many times I had to call about packages that was suppose to be redelivered but still sits at the post office there.
When they leave a notice to sign at my mailbox to have it redelivered… you are suppose to make an attempt to redeliver.
I shouldn’t have to change my address for other items in the near future to be delivered because of my fear and trust of this post office.
Please…this has to really stop becoming a routine. It is people’s mail.

bravo! I needed an annual stamp to mail a physical piece of mail today. And I found A post office with courteous service and lines that aren’t excessively long. I call that a miracle. In Unilocal,I call it four stars.

Slow service and each window and it’s member can’t help you unless it’s for the one thing they where told to do. Even if it’s empty.

Awful, awful, awful. Poor customer service. Even if there’s no line, the wait is forever. Avoid this place if you can.

This is by far the worst post office ever! Every experience I have had dealing with this post office has been unpleasent. They are rude and even talk about how much they hate thier jobs in front of customers. I was suppossed to recieve a package in the mail and 6 days later I had to go to the office to try and retrieve it myself. Before going to the post office for 3 days I tried to contact them on the phone regarding my package and everyone gave me the run around. The people were to lazy to look in the crates for it even though they knew it was in 1 of 3 small crates. Terrible service!

It really is touch and go. The usual front desk staff are above and beyond. The carriers and back room staff situation is of a polar standard. I’ve been yelled at, told it was my fault, etc. Usually it was due to an inability to collect and use all points of the issue. I almost always have to speak with a manager to resolve mail issues. Communication classes and examination for all federal employees should be a bare minimum quarterly requirement.

I was in and out, good for a quick place to mail a letter. I wasn’t in line for anything but I saw that there was one. Is it just me or does ALL the Post office locations need more window staff.

Every. Single. Wedding card, that my husband and I have received for the past 2 months has been tampered with. They are inside my mailbox, torn at one corner– the card inside is rippled from getting «moist» in ONE area of the card– the part that would have been nearest to the top, exposed to steam or water to be OPENED– then actually GLUED shut!
Absolutely unbelievable– and it is only when we have mail sent to OUR apartment here in Pilsen– not when sent to my mothers house on the opposite side of Chicago.
Also, many of my wedding invitations I have sent out from the mailbox on 19^th and Ashland weren’t received by any of my guests or returned.
I’ve never experienced this before. Just a warning for those of you who still get actual Cash mailed to; beware!

Rude. Sent me through the line twice telling me to package the box myself. Issue was they were out of the box size I needed. Did not help.
Once I received the box I needed from another employee, she made fun of me for having trouble putting it together and refused to help.
Took 35 minutes.

— You are Federal Workers.
— You are paid for by OUR taxes.
— You are Civil Service Members.
— We are your Customers.
— The necessity of your existence is dwindling.
— — — — — — —
Does ANY of the above make ANY of the workers here want to act like they enjoy their jobs, humanity, or their life — NOPE! This branch is full of MISERABLE people who HATE life. Be happy Pilsen postal workers, if you didn’t work here you’d be selling Street Wise (If that didn’t go bankrupt, too).
Just because you hate your life, doesn’t mean you need to snap at me. You should have listened to your parents (if they were around) and pay attention in school so you could get, seemingly, a job you didn’t despise to show up to.

This branch is a #1 Example why pubic sector jobs are WORTHLESS.
I LITERALLY HATE YOU. YOU BEING MISERABLE IS PUNISHMENT ENOUGH FOR HOW YOU TREAT THE PUBLIC. I feel better now. Now, if only I could find my package or could speak to someone that spoke intelligible English…