Velocity Courier

These guys are great! Super fast and reliable. Also, they have a great new website where you can place orders QUICK, and a bunch of other helpful stuff.

My company uses Velocity on a regular basis, we love them and rely on them when we don’t have enough bodies to do all the running required. The cost is totally worth it and in my opinion surprisingly low. As to the 1 star reviews I see, I don’t think you know what to expect from a courier service in general; if you want a reliable dude to help you out of a bind or do a run across the city that you aren’t up for, call a courier service and they talk to you like normal people on the phone. they are casual, to the point, and will effectively manage your expectations and execute a simple delivery for you. If you want someone to kiss your butt and have a big complicated order of some kind with ridiculous requests then call a concierge service or something. This a quick and easy solution with a minimal fee so don’t be looking for frills. Its not a frilly industry!
Last week, they really saved the day for me; they were able to pick up somebody’s passport for me with 10 minutes notice from a consulate. They literally had 10 minutes to get there before the consulate closed. They made it happen and because of them somebody made a trip that they would have otherwise missed.
we are lifetime clients! Thanks Velocity!
Love,
Swift

Text of an email I just sent to Velocity:
A nicer way of saying that you didn’t want to do our run would have been, «I’m sorry, the address you’re requesting is out of our service area.»
Instead of, «This is such a crazy fucking run, I don’t want to do it.»
Please don’t swear on the phone to your clients, especially a non-​profit who has been giving their business to you for the past five years. I understand that 119^th St is far away, and would not have been upset or surprised if you would have declined the delivery in an appropriate manner. We will not be doing business with you again.

When I called Velocity today I spoke with the rudest, most unprofessional person I’ve ever encountered in all of my years of doing business.
Wow. I’m still in shock over how I was spoken to. I have no idea why the owners of this courier service would allow this type of behavior from the person answering their calls. Their website reads «Go ahead and call us. It’ll be fun and easy!» What I experienced was as far from fun or easy as you can possibly get.

I’m surprised to see positive comments posted.
First time using Velocity — I received the most AWFUL CUSTOMER SERVICE FROM THE GUY ON THE PHONE — he was rude and snarky from the 1^st call, it was as though I was interrupting his day by calling to schedule a pick up/​drop off.
**The cherry on top was when I called to ask who signed for the package. I asked him to repeat himself (so I could write the name) and he felt inclined to rudely belittle me by sarcastically explaining to me
1. what a «concierge» is
2. what a «hotel» is and
3. began to phonetically spell out the name.
All while speaking extremely slowly and loudly as though he was speaking to someone with a language, hearing or mental impediment —— I was stunned. I still am.
His actions were rude beyond words in so many different levels.
It was by far my worst encounter, ever, with a business.

These guys are awesome. Genuine. Fast. Reliable. I just used them for the first time and they have great rates, excellent customer service and went above my expectations. I needed a package to be delivered slightly after 5pm and they were nice enough to not charge me for overtime. I would definitely use them again.

i wanted to send a document quickly to the loop. called these guys up and they were able to get a courier over immediately to deliver it and it only cost $ 10 for one hour service (going from greektown area to the loop)! the guys on the phone were professional and courteous. this was my first time using a courier and they answered all my questions with patience.

My company has been using Velocity Courier since well before my time here.
I think that they are very reliable and speedy. They always call us if there is an issue with any of our deliveries. When I call they always know who I am and are always extremely pleasant. The guy on the phone even say «okily dokily» to me after I give him my order… and it always makes me laugh. The messengers themselves always greet us and say hello before taking the envelope/​package.
Overall, these people are good at what they do and they take care of their customers! The only reason they lost one star is that I have nothing to compare them to since we’ve only ever used them.