Verizon Wireless

Walked in there about 45 minutes ago, hoping someone could replace my glass screen protector on my iPhone. I had already purchased the replacement protector so I was asking for a favor, really. Carmen helped me right away and wouldn’t accept any compensation for it. While I waited a few minutes, another employee approached to me to make sure I was being helped. I found this Verizon store to be full of very nice and accommodating people.
Check them out!

Ron, is awesome. I went here last Friday to get a new phone after I cracked my screen and first and foremost I had multiple people greet me when I walked in the door and direct me towards a sales associate. The person who ended up helping me was Ron, who was incredibly nice and helpful. Ron looked up my account and got me the best deal with my upgrade, which included a Bose speaker, phone case, charger and screen protector. Ron also calmly spoke to my father who had questions about our family account. Overall, it was the best experience I’ve had at this Verizon store. I’ve been here before on the weekends which are much more busy. If you can, go during the week and ask for Ron!

LOL — I forgot I UnilocalED this place 4 years ago. 1) We fled Sprint at the time (terrible corp policies and phone support) though the staff on Clybourn were, overall, very good. ANYWAY. We’ve not had any reason to even think about our Verizon service because it’s glitch free and so we’ve ended the mobile phone drama. GREAT to have something just work. 2) I recently went in to replace my 4 year old phone and Frank was terrific; explained the options, etc. I have too many irons in the fire at work and home to even think about my phone so have underused the features. He showed me some things I should know about and then Muhammad took over the rest of the transaction and was just as professional. I LOVE my new 6S. In a few days I’ll be bringing in a sight-​impaired family member on our account to upgrade his phone and Frank assured me that if he’s not backed up to the cloud they will take care of it. My relative does not own a computer. The phone is the only link to the internet and I so appreciate Frank’s above-​and-​beyond on this. I mention this because I wanted to upgrade both phones several months ago but when I explained to someone at the same store that neither of us synch to a computer he was sort of «too bad — we don’t synch your old phone content to the new phone you’re going to have to figure that out.» He did not even explain the cloud back up we had. I realize I sound less than technical but the man I spoke to should have at least explained the cloud option. His lack of a solution for me shut down the process for months. This time I“m not knocking down my rating because of one bad apple. Frank and Mohammad made up for it. I had reason to stop by the store today and the entire staff was equally professional and friendly. You’ll leave smiling.

I was compelled to sign up for Unilocal and post about my experience here today.
A big «thank you» to the staff at this store, especially Carmen, the store manager. She was very accommodating when needless to say, Verizon’s phone support was NOT. This made me feel like a truly valued customer with Verizon.
If you are unsure about which Verizon store to visit, choose this one. I’ve never seen such great customer service at another cell phone provider!

Almost forgot to do this well deserved one star review. About a month ago I was waiting for a friend to meet me near the CTA train and my cell battery died. I noticed the Verizon store and previously being a Verizon customer I knew all tfe locations to be super helpful. I walked in and 4 – 5 of the employees where standing in front and greeted me as I entered. I explained my friend was not far and how my battery died. I asked a young woman who was closest if she would mind charging it for me just for a couple minutes and she delightfully agreed. On the way to the charger she ashed if I’d be interested in upgrading or changing plans? I explained I am no not a Verizon customer any longer. I use to have four lines. She had not plugged my phone in yet. She said «Oh! You’re not a Verizon customer. She then turned back towards a taller African American man I assumed was the boss explaining to him that I’m not Verizon as if they should no longer charge my phone. I said «Are you serious you’re not going to charge my phone two minutes just because I am not a Verizon customer anymore!?» To my complete and utter astonishment, the taller gentleman said «That’s right!» Even more shocking is his onturage, all still near tge door, seemed to be in agreement. Perhaps afraid to disagree with the boss, when I asked out loud to all of them if they think its right. All I got was shoulder shrugs and my cell phone still dead handed back to me by the lady. I said «wow this is a great display of horrible business ethics. Perhaps you should of asked me what I was paying the last time I was with Verizon? Maybe the rates are better now and you could have won my family lines! Perhaps you should of asked if I’m a business owner and won more lines there too. I asked for their names and they knew a complaint was coming. Regrettably I forgot their names in the meantime. I said «By the way Ivan a business owner. I rattled of my dot com and told them to look it up they see we have thousands of clients with plentyof employees» They immediately started to change their tune with my hand on the door. The boss tried to wave me back sayibg «ok come on let’s talk about it». I said «in business you have take care of every person who comes through the door. They’re not all walking in as Verizon customers but they could leave that way. Isnt that your job. If your not sure what your job is I’ll make sure you do by the time I’m done with my reviews. I walked a few doors down to a competitor with the pink T ( Unilocal m terms of service do not allow you to type competitor names otherwise the review can be pulled and I want to make sure it sticks). They were shocked and laughed when I relayed what I experienced at this Verizon store. The reason I remembered to do this review is because I asked there business department to call me in a month. I got that call today and Verizon gets what they deserve today. You’ll find a copy of this on Facebook and Google. Till then leave your high school street mentalities in the street, as it just cost you 27 lines.

A couple of weeks ago, I was on a walk with my twin boys and my phone broke. I brought it to the Lincoln Park location and I had the most incredible service. David went above and beyond to help me quickly get my phone fixed — with twin 18 month old boys that phone is my lifeline! Honestly, David is the nicest guy, I can’t thank him enough; we had nowhere else to go while my phone was getting fixed so David let us stay there, and gave us water as we waited on my phone. He and everyone in the store was so nice for putting up with me and my kiddos — thank you so much!

Bravo! The team at this North Avenue location has been fantastic to work with. I have been to other Verizon locations and the only other one that comes close to the service I receive here is the Clark Street one. It’s true that sometimes there is a wait to see a representative during peak hours yet I have found that the associates here take their time with customers to ensure a positive experience rather than rushing. I like the detail and being taken care of in a way that makes me feel like I matter. Bravo!

Went into the store for help with my accounts. Was told by employee at the front that it would be an 8 minute wait when I checked in.
29 minutes later, I began receiving help from an employee who had spent the previous 15 minutes watching the NBA finals game on the TV on the wall.
This employee proceeded to then switch back and forth between helping me and watching the end of the game. It took longer to get done the technical tasks required for fixing my phone because the verizon employee was not fully focused on the task at hand.

Went into this store today after shattering my iphone 5 (refer to my other reviews if you want to see who NOT to go to if that happens to you). Prior to stopping in, I had spent over an hour on the phone with Chelse at the Verizon call center who was very helpful and was patient in explaining how to transfer an upgrade my dad had available on his account to my account and we went through all the necessary steps to let me be an authorized user on his account. Chelse even let me know that I had a $ 200 credit, in addition to the update, so my phone would essentially be free minus any taxes, etc.
I went into the store around 10am and was the only customer in there for about 5 employees. Someone walked up to me (I believe he name was Rene) and asked my name, and then added me to the list. Don’t get why they had to make a list when I was the only person there, but I get they have policies and procedures, so I get it. He told me to «check out the iphones, droids, tablets, etc.» even though I thought I made it pretty clear I was there for the iphone 6, like I stated when I walked in the door.
Someone came over to help me (don’t remember his name but my receipt says PABONPA under «rep» for what it’s worth). I gave him my info and explained what I was there for. He took my info and said he would be right back. After about 10 minutes he came back and rudely informed me that I was breaking the rules and couldn’t get an upgrade because I was «piggy backing» of someone else’s account. Maybe so, but I was using my own father’s account (on which I was an authorized user) and my dad and agreed to extend his contract for the required 2 years. He also had the upgrade available that he didn’t want to use, so he was passing it along to someone who did. I am failing to see the problem here but apparently it was a big deal for these guys. He even told me he could ’”lose his job” for giving me the phone. When I told him this was not the information I was told on the phone, he then came back with the phone. He then proceeded to tell me that my dad’s bill would go up another 20/​month. When I asked why, he told me it was because we were upgrading the phone. I explained again that we were infact not doing that and he then launched into another story about how we were «piggy backing», but proceeded to continue with the upgrade and went to the back again.
I was then standing there alone while the three other people working just sort of stood there. The first man I spoke to (Rene) came over and asked how everything was going. I told him very bluntly that things were NOT going well and that I was either lied to over the phone or was being lied to here. He looked extremely uncomfortable and walked away, the woman behind the counter said they were just «following policy». At no point during this exchange however did anyone offer to help, ask if they could be of assistance or explain the policy to me — they all just went about their day and provided me with that rude answer.
In the end, I got my phone and they switched sim cards so it works, however none of my pictures/​music/​apps transferred over so I have to call and get that dealt with, but I would rather call than have to deal with them again. I called Verizon back and worked with Chelse again who confirmed my dad’s bill wouldn’t go up, that the guys in the store were out of line and apologized for the bad experience.
I’m glad Verizon still has a few decent people working for them and haven’t sworn off the company altogether but this store… pass.

My Iphone stop working and my renewal of my contract was not until July 2015 and this store actually took care of me. They were amazing and was able to upgrade meearly and I got exactly what I wanted plus a nice phone case. Angela was amazing at Verizon to make her magic work instead of just replacing my crappy old phone that I hated. Thank you Angela you are fabulous!

After 10+ years as a Verizon customer, my experience with Alexandra today is making me rethink my phone service. I understand that stores have certain policies in place regarding refunds and exchanges, but when unusual circumstances arise, I would hope that employees would be trained to offer or seek approval for exceptions — not the case here.
I purchased a SanDisk SD card for my new Samsung Galaxy s5 at the encouragement of the store associate. After using the card for four months, my phone stopped recognizing it. All of my photos were lost. When visiting the store to see if something could be done, they recommended I take it to Best Buy to see if the Geek Squad could recover anything (which, I might add, gave the Geek Squad guy a good laugh that no one at Verizon could handle it). He told me, verbatim, that «it is a common occurrence that SanDisk cards fail in Samsung phones.» He highly recommended that I get a Samsung-​brand card to replace the SanDisk if I didn’t want to face the same situation again.
I returned to the Verizon store and relayed my findings. What did they offer? Another SanDisk card. Oh, or I could just buy anything in the store with my exchange credit. Well, I don’t need anything else, and I don’t want another card that is going to fail (all you need to do is a quick Google search to find that it is a common occurrence). Alexandra told me that a refund was absolutely not an option (even though they sold me a faulty device), and that the Geek Squad’s information was «just one guy’s opinion.» Really? Pretty sure having numerous customers with the same issue is a fact, not an opinion, Alexandra.
I attempted to call the manager, Carmen, to discuss my situation, but was put on hold for five minutes after which I hung up.
Sad to see such poor customer service training from a major corporation.

Wasim is my favorite person I have ever interacted with at a Verizon (or any other wireless provider) store. He is kind, smart, quick, and insanely helpful. If there were more stores with people like Wasim in them, no one would fear going to get help anymore. I truly hope this store realizes how great this employee is for business… I’ve told all my friend’s about him and this store.

I came into this particular store on Black Friday, hoping to switch service providers, but not really sure. I received almost immediate assistance by David, who was absolutely awesome! His knowledge about the phones, great customer service, and sincerity in offering me the best deals as a new customer, ultimately helped me to officially decide to switch to Verizon from a carrier I had been with for over 10 years. The service David provided that day was very impressive as I consider it to be a rarity these days. I was so pleased in how helpful and pleasant he was in getting the ball rolling with my new phone, free tablet, and completing most of the work for my mail-​in rebate. The Gatorade that I was provided was a bonus. David Bledsoe is definitely a great asset to that store!

Went here on Black Friday to upgrade my phone and add a line. Waited about 10 – 15 minutes for assistance. David assisted us and I can’t say enough good things about the service we received from him. He kept us informed and advised on additional discounts and promotions. Because of this we also received free tablets.
His attention to detail showed when he was setting the phones and tablets up. The time and effort he put into putting the screen protectors on was amazing. Exceptional service and a very pleasant experience. He even brought us some water while we waited.

I went here to possibly change my service to them but I felt I was here for too long without being helped. I did put my name in to be helped but I feel that the customer service was too slow. Good for them they seem busy but I think I’m going to stay with my old carrier :)

I have known the Manager, Carmen for going on 4 years now & she & her staff always look out for me! I just got a new Note 4 today & I was having issues, & Grant, one of the Associates there did a fine job of helping me out. The transition was so smooth thanks to Carmen & one of her Associates again! It is people like these that continue to make me feel like a great & proud customer of Verizon! Her people skills are like magic & so is the people she surrounds herself by!

I have been coming here along time and since I’ve been with Verizon for over 10 years, I have come to expect the treatment due a loyal customer who has always paid on time, always bought the new phones, and always have the higher cost plans.
However, the day the iPhone 6 came out, I was treated miserably.
First, the woman who helped me, Raquel never ever smiled and yes I know it was a long day for them, but hey, it’s your job to be kind and courteous. She also fed me MUCH incorrect information about Verizon’s Edge program that the site and the contract she gave me totally contradicted. She obviously needed more training.
To make a long story short, the very rude manager, Carlos kept telling me that I had to turn in my iPhone 5 that day to get my iPhone 6 upgrade, even thought the printed contract I signed stated I had 14 days to bring in the iPhone 5 before being charged (so I could go home and back it up at least). He loudly and embarassingly kept telling me it was different in the store instead of how it was done online where you mail it in later. Well, then why does the contract I signed IN THE STORE say I have 14 days? We went around and around about this over and over and I finally told him I was going to call customer service and after about 10 minutes of my being on hold with them, he relented. Nothing makes me more upset than someone in a store making up a policy that does not exist and directly contradicts a legal document that is written and signed.
In the end, and the ONLY reason this review got 2 stars instead of one was the lovely Octavia who ended up helping me after Raquel left. Octavia was wonderful to work with.
I will not ever be back to this Verizon location again.

How long does it take to get a new cell phone? Should it take 2 hrs from the moment you walk in the store?
Craptastic experience here that is making me want to cancel my with them.

Carmen & Uriel helped me get a new iphone 5s today without paying full retail even though I wasn’t due for upgrade till June!
Very happy with their helpful service as they brainstormed how to get my new phone while spending the least both monthly and upfront.
I wasn’t eligible for the edge plan where you can early upgrade but they did help me add a line and keep my monthly payment the same.
Thanks so much I love my new iphone 5s.

NO YOU CAN’T HELP ME!!!
I stop in here monthly to pay the wireless bill and every time I am attacked with the salepersons pounce of…“Can we help you!” I understand customer service but they are saying the greeting, before I even walk in the door, which makes me feel like it is not heartfelt and more of a corporate policy to jump on potential sales. In fact, they do not even look at you or even stop what they are doing, when they ask. Attention Salespeople here: Please just stop it and let me get in the door. You would think after 2 years they would recognize me and think…“Oh this is the guy that never needs our help!“
I just wish they would give me a chance to walk in… plus if they did then, they would see me walking toward the automatic payment machine in the back of the store. Then they would realize that I do not want to talk to anyone but the machine. They really can not help me because I am doing it myself.
There is also free parking too which is a plus but plan accordingly… never come during rush hour or after work because the streets around here are a complete mess with the Apple Store and Starbucks in the middle of an island, photo enforced intersections and way too many corners and cross streets. Getting into the lot is easy but make sure you plan an exit strategy if you are planning on heading South or East because it can be difficult. Good luck!