Verizon Wireless

Store manager, Ramon, is the worst. I’m not sure how he still has a job because I’ve never encountered anyone so unprofessional. Went into store with a simple question about my phone plan and had to wait patiently while Ramon was bullshitting with a coworker only to be rudely given the wrong information resulting in an unnecessary charge on my bill. I honestly believe the misinformation was given purposely, because he was way way way over-​the-​top rude.

First, if I could give a higher rating then 5 stars I would! I came into the store not expecting much, and I left with way more than I could’ve ever imagined. Hector, the gentleman who helped me was phenomenal. He went above and beyond to ensure that I got the best deal. He went the extra mile, and I truly appreciate that! Hector, and another employee Mariah provided excellent customer service. They were both very friendly, professional, and had excellent product knowledge. I really got BANG for my buck, and it’s because Hector didn’t settle. He really looked into my situation to get me the best deal. Overall I had a wonderful experience, and would highly recommend going to this Verizon!!!

I bought a phone here Sept 19^th. I traded in my old phone for 200 credit and was given no receipt because apparently they don’t do that anymore. I have still received no trade in credit, despite multiple attempts to get their help. Each time I am assured the issue is fixed and it is not. I have to trek in AGAIN to no avail. So this store basically lost my s4 and has cost me $ 200. I have been a loyal customer since 2001 and this is the worst Verizon experience I have ever had.

I called to inquire about whether or not I had insurance on the phone and the guy basically hung up on me. He said he couldn’t help because there were people in the store he needed to sell to. And when I asked if he could just give me a yes or no, so I know if I need to come in he just kept saying «I can’t I can’t.» Interesting approach.

Just walked in the store and one of the managers Ramon didn’t even look up from his phone while talking to me until I didn’t respond him in which case he then looked up waiting for my answer. Well in the middle of me telling him what was wrong one of his coworkers decided ask him what do you like for dinner and he proceeded to answer her while I again stood there waiting to be helped. Unbelievable that this person is a manager

The first 2 times I went into this location a very nice young lady I believe her name was Jackie helped me and she was great.
The 3^rd time I went in here it was for questions about going over my data plan to which I was told there was nothing I could do but buy more data. I specifically asked «Is there a way to cap my data so I won’t go over?» The guy who worked there flat out said no.
I wasn’t satisfied so after some googling I found out I could turn off my mobile data after the amount I agreed to for my plan.
I decided to call Verizon and they were SO helpful. She showed me how to adjust my warnings and prevent going over without giving consent to do so. She even knocked off some charges from my bill!

I have been to many different Verizon stores over the past ten years. (I have been a verizon customer for at least that long) This store has the best customer service anywhere. You can tell it comes from the top down. Jerzy, store manager was very helpful with my FitBit purchase. Ron, was very helpful with my Samsung specific questions. But, Myeshia, was absolutely amazing! She took time to explain the very complicated changes to the plan and figure out which plan was best for our specific situation. She saved me money. She explained features. She is a natural at sales and customer education. I appreciate that I never felt rushed or hurried. There never was high pressure sales. We will come back for all future upgrades!

These guys (namely Jerzy (mgr) and Grant) helped me out of two disasters in 11 days. First the screen goes out on my Gs4, They stayed (Grant, my hero) 30 minutes after store closing on a SUNDAY to help me replace my phone to a Gs6.
Sorry Samsung Gs6, but the phone did a random factory reset 5 days after I got it. 4 hours of setting it up perfectly… gone. So I came back to Jerzy and Grant. I was so depressed/​angry/​disappointed.
They understood how I had been burned and was not going back to Samsung, and since it had only been a few days, I then walked out with an iPhone 6. The first iPhone I’ve had since the 4. Love it, never going back to Android again!
Thanks for being the good guys Grant and Jerzy!

What a great location. I’ve come into this location the past 2 or 3 times I’ve needed to go into Verizon, and I’ve been very impressed. They have the best service and you are helped the second you walk in the door.
I came in yesterday to upgrade my phone, and they made it a lot quicker, easier, and cheaper than I was expecting. This man named Christian helped me out, and he was very knowledgeable. He made it very easy and explained everything perfectly. Christian and this location made me realize yet again why I’ve stayed with Verizon for over 10 years.

These are the nicest people to your face.
Unfortunately the paperwork they put into the system is just a recipe for drama and headaches.
Long story short, they messed up my billing.
Was overcharged.
Numerous calls to customer service were pleasant, but the results were more of the same incompetence from the start.
Fast forward to now getting harassing calls from collections for bills I was told to disregard.
My account is paid in full, yet the Verizon Gods seem to want to kick me in the throat.
Why?
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updated my rating another star.
After more time on the phone with the nicest people, they appear to be trying to fix all of the issues with disappearing promotional credits, unsent bills on closed accounts which were never moved to my primary account as promised, more alerts of promised credits which do not appear on current bills.
I don’t know who to blame. The people really are nice when you talk to them.
But the paperwork from the machines keep making them look bad.
This reminds me of the time I dated a person with multiple personalities.
It was exciting and fun, but scary and unsatisfying leading me to unwanted scars and late night comfort runs to taco bell.
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Adding another star back as time has passed and after more phone calls and more letters about changes to my account…
Long story short the numbers finally match what was originally promised.
Credits owed which were originally promised have arrived.
The twitter support people are not much help as they are good with the initial response to ask how they can help, but then silence and a sorry we couldn’t be of more help.
But luckily my phone gets decent reception to make a call to the friendliest support call center where they came through with the proper amount of compassion, humor and understanding to settle my OCD self.

TERRIBLE! Like other reviewers, I went in and was sold what I thought was a reasonable «plan» only to find out that they tacked on way more charges in the long run and now am paying MORE than my previous plan, which I was trying to reduce. I even asked the sales rep before leaving, «is this the charge that will appear on my bill?» as to avoid the surprise charges and he said YES! I was completely lied to just to make a sale.
When I went back in and asked them to explain the extra charges, no one could answer my question. They just kept reading me the bill, which I can do on my own. No One had an explanation, which is the worst part. I still have no answer to my extra fees. The sales rep became condescending and rude as I pushed for an explanation, as if it was my fault. All they could do was give me the 800 number for billing!
I have been a Verizon customer for ten years and this place put such a bad taste in my mouth that I will find another carrier as soon as my contract is up. So disappointed.

So the staff at this Verizon store is amazing. I had fab service from the moment I walked in all the way until the next day when they texted to make sure I had a good time there the day before. The manager Jerzy was such a friendly guy and the guy who helped me — his name escapes at the moment, but he was so friendly and helpful, too. Skip the Verizon on Elston with the terrible parking — come here, pay to park on the street, and get amazing service! Thanks again VZW!

It’s weird to review a wireless phone store, right? But… I had two awesome back-​to-​back experiences with the staff at this store, so I had to Unilocal for joy. Bravo to Jose and his team.
I had a two-​year old phone whose battery was shutting down, and wanted a budget-​friendly replacement. I visited *another* Verizon location where the salesman, who couldn’t sell me on a plan I didn’t need, decided he no longer wanted to help me. Disheartened, but still with no new phone, I stopped into this store and behold… saved by the very knowledgeable and friendly staff.
I told them my issue, and the sales person offered a range of solutions from low cost to brand new iPhone 6 without pressuring me to choose the more expensive option. She simply explained the pros and cons of each choice and let me decide. The manager stepped in to further assist and they had me on my way with exactly what I needed in no time.
A few days later, I had an unexpected issue with my phone and went back. A different person helped me out, explained what he thought the issue was, resolved it and helped me test my phone. I was curious about phone cases, and again he showed me a range of solutions for my needs without being overly pushy.
I understand the cell phone game, with smart phones being so valuable these days, can feel as stressful as buying a car, but I have to commend the team at this store for being genuinely interested in helping out a loyal customer.
I felt like the salesperson at the other store (State and Monroe if you must know) treated me like trash because I didn’t want to sign up for a plan or purchase a more expensive phone that would have likely landed him a bigger commission, but the staff at the North Milwaukee store was friendly and classy. Bravo!

Amazing costumer service from the moment I went in with my 1^st issue with my phone to going in because I didn’t have a label to send it back. Jerzy extremely helpful and very friendly!!!

Do not go Into this store and purchase anything. It’s not worth the time and money you will waste paying for your mistake.
You will ask for a type of plan, they will «sell you the plan» then you will find out that you signed for something different, Clearly more expensive and not what you asked for.
I now have to pay $ 400 in overage charges. They had no sympathy for the fact that their employee who is now fired lied to me and sold me a plan I did not ask for.
Do not buy a plan here. Do not go in here. You will get screwed and they will not help you.

As excited as I was to get the new iPhone, I dread going through the process of getting a new phone where they pressure you to buy things. I still don’t fully understand the «cloud» so needless to say, I was worried about being to convinced to buy unneeded data/​accessories/​plans/​etc.
My experience here was great. I truly wish I could remember the guy’s name that helped me because he was awesome. I was helped right away and must have been in here for an hour as he patiently explained different plans, accessory packages, the data usage on our account, etc. I never felt pressured to buy anything that I didn’t want, and he was even patient when I stepped out to call my dad to let him know about any changes I was making to our family plan account.
The «free» iPhone 6 deal for trade-​in doesn’t end up being free with any upgraded storage and accesssories, but it was still a great experience. I don’t live near here and rarely am in the area, but wouldn’t hestiate to revisit this location.

The scam artists at this store conned my wife into signing a new contract without explaining to her that she would lose her unlimited data package. After we figured out they screwed us, we immediately returned the phone (within Verizon’s stated 14 day recission period where you only pay the restocking fee for the phone). We were PROMISED her plan would return to the unlimited plan we had before she was conned. This was in May 2013. Here we are a year later, and after approximately a dozen phone calls to Verizon’s awful customer service, no one will help us and no one can deliver on the promise of getting her unlimited data back.
When I talk to anyone at Verizon I get a whole lot of faked empathy and absolutely no action. No one at this store has any spine whatsoever and will stand up and take responsibility for what was done to us.
On top of it all, I finally got Verizon to give her a 6GB package at the price of the 2GB package because they screwed us over and they can’t even get that right — they only put her on a 5GB plan instead and so the phone calls to the worst customer service in the world continue.
If anyone out there is a lawyer who will help us sue Verizon for specific performance of the contract they violated by not returning us to our plan, please feel free to reach out to me, I am not a litigious person but it has gotten that far, this stress and frustration of this whole ordeal has probably taken years off my life expectancy.

I usually hate going to cellular stores because I feel pressured like dealing with a car salesman. At this location, I received great service by Francisco, Julio, and the store managers.
My husband and I had a more difficult situation and everyone worked hard to make sure everything worked out. I never felt pressured and they even continued to help when the store was closing and stayed after.
It does take awhile to activate new phones, but they gave out water bottles to make us more comfortable which I appreciated.
I definitely recommend this Verizon location!

This is the best experience I’ve ever had at a Verizon store! Christian worked it out so that I walked out with a nicer phone, case, and screen cover than what I planned on buying for around the same price. I appreciated that I wasn’t pressured to buy things I didn’t want. He even offered to talk to my husband over the phone to explain the changes in our plan. Everyone was very friendly and easy to chat with. Chris, the assistant manager, came over at the end to make sure I had a great experience. These guys turned my last minute phone replacement into a great experience. I’m always going to this store from here on out.

No one, I repeat, NO ONE likes to spend any time whatsoever in their cellar provider’s store due to technical issues. When my phone was acting up yet again, I ventured into this Verizon outpost for some assistance.
Yanni, the store manager, could not have been more helpful. He took a bit of time to peruse some options on the web after diagnosing my problem with some kind of app launcher. I’d run into this problem in the past and the fix was to entirely wipe out my phone and start from scratch. Obviously, that solution sucks, so after Yanni wiped the phone, he wanted to prevent me from experiencing the same problem in the future. This took a bit of time, so he welcomed me into the back office and let me watch football on his phone while he worked on mine. Come on now. That’s very nice.
Turns out the factory installed app launcher sometimes freezes up, so he installed a new one on my phone and helped me get set up. He also prevented me from totally losing my shit when I thought all my contacts were lost (they weren’t). Truly, just a stellar guy helping wigged out customers. I can dig it.
So if push comes to shove, and let’s be honest, more often that not it does, and you have to go in to a Verizon store to have your phone serviced, I would highly recommend this location.