T-Mobile

Had to visit this store location to help a friend of mine move her service to another carrier (due to T-Mobile’s abysmal coverage and service).
While our sales associate (Erica) was very helpful, the music was so loud we couldn’t hear what she was saying most the time.
In addition, their own internet WI-​Fi was incredibly poor, making it difficult for my friend to access her email account.
While I give Erica high marks for her efforts at getting the phone ported (which ultimately were fruitless, meaning my friend was then without a phone), the experience of being in the store was excruciating. Trip to the dentist is less painful.

I’d like to recognize the outstanding service of Nicholas A. I purchased a wi-​fi hotspot today from a different rep, which I realized wasn’t activated after I got home. When I called the store, my rep had left for the night. Nicholas not only answered the phone (AFTER HOURS — ON A SATURDAY), but also called retail support, fixed the problem, and called back after he solved the issue. Outstanding customer service. Give Nicholas a pay raise!

Beyond helpful employees that actually care if your issues get resolved.

Thank you so much Erika O. and the whole team. I walked in with phone drama and walked out with a new phone and a credit on my bill. Way to go.
On the flipside, it was a little disappointing we weren’t able to work on our billing issue that originated with a purchase at Costco. Although I understand we didn’t purchase the original phone there, it’s still a T-​Mobile issue and I would’ve expected a higher level of service from the corporate office. Not a reflection on that particular store at all.

I had an outstanding experience at this T-​Mobile location!!! The staff was knowledgable and the prices were great in comparison to their competitors! The store associate who helped me set up my account, Nicholas, was very patient and took his time to get me the very best offer for my budget. Even though it was close to store closing, I didn’t feel rushed into making a decision. I left feeling confident about my purchases!!!

This is my go-​to location for the rare occasion I need to deal with T-​mobile in person. I’ve always had solid service, but last night Ricardo really helped me solve some problems. By actually taking the time to make conversation with me about my mobile device needs, he shared some important and helpful information that has already made my life easier and my work flow better.

I never use Unilocal like this until I have walked into this store. I had Sprint service & went to the local store & what a nightmare of a terrible shitty experience I had. So I walked on over after canceling service @ Sprint & went to T-​Mobile. I spoke with a lovely girl forgot her name, but it started with an «I». She hooked me up, letting me know cost, total a month & every detail about the bill, she’s awesome cause she showed me concern & asked about me & what I would need, that’s great service. I said I was going to try to get back before 8PM (when they close) to turn on service. She told me she wasn’t going to be thee but one of the members of staff would help me out. My plan is under a $ 100 bucks a month unlimited everything & I have a hotspot on my plan. Great stuff!!! I was running late coming back & called spoke to Mike the manager & he let me in. He’s awesome, actually the whole staff is great. Erik was so nice & helpful & it was such a smooth transaction. No gimmicks no games straight to the point. One of the best experiences @ a T-​Mobile store in the Bucktown/​Wicker Park area! Great overall experience! This is the spot to go to for all T-​Mobile needs. Thank you guys for your amazing customer service!

With all the competition out there everyone I came in contact in thus store was great. Zoraida started with us. Ricardo helped and every time I walk in, everyone has a great smile and are very helpful!

Went to the T-​Mobile store downtown, and they didn’t help me one bit. Then I walked right in to this location, and I got exactly what I needed done with no hassle.
Everyone working was really nice and we had good conversation while my phone was updating.
All of the other times I’ve gone in, no issues. This is a good T-​Mobile location.

Okay– half the issues were not fixed and we got billed extra– I like the place and the service– t-​mobile issues however remain!

After being totally disrespected and insulted basically at the Sprint Store at North Ave and Milwaukee…
This T-​Mobile store at 1639 N. Milwaukee treated me 110% correctly… No attitude… I was acknowledged and greeted immediately.
My clerk was very competent, professional, pleasant and worked with me to answer any and all questions I had.
I was recommended here and I was glad I followed my friends advice. If Sprint treats you less than human around the corner… come here to T-​Mobile…
Speak with your wallet or purse… walk out of any phone store that makes you jump through hoops to sell you a phone or asks for way too much personal information…
Excellent experience! I am very happy with my T-​Mobile service I received at this location.
* check out my 8.24.2013 Unilocal comments about the Spring store around the corner… Do not go the that Sprint Store!

I have nothing negative to say about the company but this store is awful. I stood in front of an associate for 20 mins without a greeting.
After growing irritated I asked how much longer it was going to be before I would be helped his reply «not sure.»
What the fuck! I understand every customer is important, but you can’t even give me an estimate and I am standing in front of you cash in hand? I walked out and took my money elsewhere

After 10 years of very respectable US Cellular service (and about ²⁄₃ of that having a blackberry) a buddy who’s a Mgr of TMobile’s Corp B2B service line said it was time to move on from the equivalent of a flip phone… yes, move on from the bberry.
He gave me about 5 phones to choose from and went w the HTC Radar, Windows phone. Three months later, what a choice! In sum, life changer.
However, this location of service reps were exceedingly ill-​informed and completely unhelpful.
I later went to T-mobile’s Lombard location where it was a completely different story, the complete opposite of my experience here.

I went to this store after ending my 2 year nightmare with Verizon. The minute I enter there I should have known it was bad news. I chose a pre-​paid plan because I no longer want to carry a ball chain for two years. The gal helping me had no clue what was going on. She charged me $ 100 for a phone I had seen at Target for $ 75. The person in charge (store manager) chimed in and waive the $ 25.
The gal ran my debit card three times telling me something was wrong with their system, etc. I paid cash and thought this is is the end of it. WRONG!
The next day I see my back statement on-​line, three pending transaction for these morons. I called an complaint and got the runaround. I waited until these transactions cleared and went to talk to the «real» store manager who couldn’t be older than a high school graduate.
I pleaded my case (why did I have to do it, they need my business right!?). He supposedly faxed a request for a check and reimbursed me what I paid for the stupid phone. I was told my money/​check would arrived within 10 days. It’s been almost a month and I hear nothing!
It’s best to deal with this through your bank, I found out. They credit me the money the next business day and now they are handling these morons.
I’m still with T-​Morons but I’m glad I can leave any time without consequences.
I would NOT recommend this store AT ALL.

This is a Corporate Store rather than an authorized dealer.
This place is AWESOME
Customer service is always good here… they aim to please.
The tested my Android when it would not send pics after an update.
They called TMobile and now I am being shipped a new phone and once it is received by me, I will bring it back to this store to try to download the update for the new Android system.
They also let me bring my bike into the store since there is not bike parking outside.

This review is being written from my phone. Not that I’m bragging about how great the «real internet» is on an Android (okay, maybe a little), though I am happy my phone stays on long enough to do so again.
See, I’ve got what is now a fossil in the fast-​paced cell phone world — a *gasp* two-​year old G1. As such, much like an old car, everything is starting to go. My phone was randomly shutting itself down, which is not a great thing when you’re, say, trying to type a Unilocal review on it. With my smart phone acting dumb (though it’s done this before so I knew it was the battery), I decided to turn to the dealership for parts.
I usually avoid this location but since I was in the neighborhood with my cell phone on «red» again, I decided to stop in and give them a second chance to become my «phone mechanics.» But, not surprisingly, even though it seemed to be just me and one other customer (less than the number of «staff»), there was a line. The reason? There was a group of people sitting on all the help stools and chatting up the rest of the «staff.»
Look, I get it. I work in customer service (to a point) as well. People suck. They’re idiots. They don’t read directions. They don’t know the basic functions (on/​off switch?) of your product. But, you can’t just ignore them. It’s kind of, you know, your job. And I dislike that aspect of my job too but, like you (in theory), I’m not allowed to avoid it to talk to my friends.
Anyhow, when I reached the front of «the line,» I was told that «Radio Shack might have a battery.» I checked at that store the next day and was told, in about five seconds, that the G1 battery is now internet sale only. How did Radio Shack know this and the «staff» at this T-​Mobile didn’t? There are some mysteries you don’t need to be Sherlock Holmes to solve. Incompetence!
I hope that T-​Mobile doesn’t cut the internet to my phone for pointing all this out, but this needed to be sa…

I went in to purchase a replacement SIM card for a lost phone and had settled for using an old phone with it (so I wouldn’t have to sign another contract) they got me the sim card for the standard $ 20 and also offered a free entry level phone without signing.
They also helped me resolve billing issues with phones I had purchased and returned to T-mobile’s online store. They spent 20 minutes on the phone with customer service for me, and resolved the issue.
So in my experience, they took care of what I came in for, and went above and beyond my expectations.

Last month my battery was acting janky so I decided to go and buy a new one. I had every intention of buying a new one. I have an old phone that they no longer sell batteries for. The girl went to the back and got a box of ‘old’ batteries and fished me out a new one… at no cost. She said just take it. I guess it was just heading for the recyle bin anyway… but it was still nice.
Then today I went in to make a cash payment and was in and out in like 5 minutes flat. I always have good luck with this store… not sure why but they treat me right. I like them.

Every bowler needs an operational cell phone. If you can’t reach me, and there is a bowling alley I need to be at, how will I know what’s going down?
Well, do NOT depend on T-​Mobile for a phone. Especially this location…
Last summer was the best time of my life. I was unemployed for 3 months due to a company buy-​out. I received a sweet severance package and was looking forward to the easy life. I stayed out ’til 3AM, ate White Castle, drank beer, ran on the lakefront, worked out, joined a band for a few weeks, basically did what I wanted to do. I loved it! But I needed a phone…
I walked up to this location and inquired about the Blackberry Pearl. The people behind the counter were not the most welcoming people. I had a gal helping me pick out a service plan and whatnot. She wasn’t too interested in what I needed, just kept trying to push me into a 2 year contract. I stated I only wanted a 1 year, but she was very persistent for that 2 year commitment. Then her «boyfriend» came in and sat in a chair, while her and I still discussed the packaging plans. He was creepy… looking at me like he wanted to kick my ass. And then he stared at her with googly eyes and was practically drueling. I was like… do I need this sh*T? I am unemployed and loving life, back off!
Long story short, I finally haggled the one year deal (why did I even have to haggle??) and quickly left without incident. I didn’t even want them touching my personal address book on my other phone. The knuckleheads there that are supposedly «SIM card experts» seem to be undercover D and D freaks. Don’t touch my sh*t!

I had a cell phone emergency the other week where my charger stopped working and my battery for my tmobile phone died, while I was on call for work.
As has been my experience with T-​Mobile, the store employee was content to have me wait without asking what I was there for since he was pushing a sale. When I interrupted that I had a bit of an emergency, he took a quick look at the phone, said it was too old, they didn’t carry any chargers, didn’t offer any alternatives, and, while I was still standing there, said «sorry about that» to the customer making the purchase, and turned his back on me. Boo.
I was in a rush, and had just gotten out of bed, and so looked a little scruffy, neither of which probably helped my magnetism for good customer service. This is why I’m cutting some slack and awarding 2 stars instead of 1. I would purchase from the Verizon store around the corner in the future, as the selection is similar and the employees went far above and beyond to help me solve a problem for a phone that wasn’t even on their network.