Werner Printing & Engraving

I have worked with Bob and the team at Werner for more projects than I can count. The pricing simply can’t be beat, and when they make the occasional error they rush to correct it (which is more than I can say about most companies of any type). They even help me out to my car when the boxes are even remotely big or heavy. This is an old fashioned kind of place, with paper experts, not an impersonal or super hightech joint, so adjust your expectations accordingly and you’ll be thrilled.

Working with Bob & the team at Werner Printing was great! I used them to print my wedding invitations suite (which my cousin designed), our poster-​sized seating chart, and our poster-​sized program signage. For my invitations, they were able to accommodate my request to do gold foil printing at an affordable rate, were timely in their delivery, and produced a beautiful product. The posters turned out beautifully, really popped on the easels in the room! I would highly recommend working with Werner Printing for any wedding needs!

I have worked with Werner off and on over the years, mainly at one of my partner’s urging. I don’t recall too many problems in the past, but this time they really messed up. I was out of business cards, so I placed an order with Werner two weeks ago through my managing partner. I had to use Werner because my firm uses them, and in the interest of uniformity, I was a captive to them.
The proofs for half of my order were deficient in that they used a template from two versions ago rather than the most recent one, which is what I ordered. Very stupid of them. And they were quite slow in changing them. What made matters worse, however, was that they took a full week and half to print one run of business cards when I was out of my previous batch. Then they promised them to me on a Monday, but I did not get them until the following day because they shipped them to my managing partner instead of me, even though it was my name on the cards.
After I complained to them about their service, they «copped an attitude» with me by complaining about «the special attention this small job required due to [my] multiple decision changes.» First of all, if the job was too small for them, despite the business my small firm has given them for years, they shouldn’t have accepted it. Second, at least one of the «multiple decision changes» was occasioned by their giving me a proof from two or three runs ago rather than the most recent one. They asked me to reconsider giving them this online review because «In fact, you were given exemplary service.» Not a chance, and what a laugh. If this was exemplary service, I would hate to see what non-​exemplary service would be. Hopefully, this will be the last time I will have to use them.

After being requested by the company to write a review, I did because I was indeed satisfied. I am a very small business and was just getting started when I first printed with Werner. However since that time, they have messed up several of my orders and when it was time to reprint them, the quality was horrible. I ordered 50 posters and received 50 posters, but they were not of the right file. They fixed this order without issue, but it still wasted plenty of my time. The other misses were worse… I ordered 500 cards and received 443 cards, so I requested the remaining amount that I paid for. When I got them, they were on lighter weight paper and weren’t cut properly so they had blue guidelines on some of the edges. Then I ordered 50 posters and received only 41. I again inquired about the miss and informed them I was dissatisfied with the recent treatment and quality of product and would take my business elsewhere if it continued. I have not heard from, therefore obviously I am going elsewhere.

After nearly ten years doing without real business cards, I finally ordered a new set along with some stationery. I like the intricate detail and saturated colors that the engraving process can provide but have found prices at Crane’s or Dempsey & Carroll to greatly exceed my budget.
I kept searching and found Werner, a family-​owned business in Chicago since 1921. Over the years, I’ve walked past their West Loop building almost weekly without really noticing it (and I bet locals have seen their sign and clock, as well). They engrave and provide many other services, and I found their prices are competitive.
I emailed them and quickly heard back from Bob Werner, the current head whose grandfather founded the company. They’ve designed materials for local businesses, United States presidents, and many people and organizations in between. I thought my order might be a little small for them, but they gave my project significant attention.
Bob educated me on the engraving process and standards, providing significant expertise but ultimately letting me decide on the final product without being pushy in the least.
I am very happy with my order, which includes business cards, a few sizes of letterhead, and envelopes. We did encounter a couple of issues (one of which was my fault), but Bob and his team promptly addressed them both, highlighting his company’s commitment to quality.
It’s no surprise to me that Werner Printing’s customer-​serving approach has served them so well for nearly one hundred years. I’m certainly already looking forward to the next project I might have with them.

We use Werner for our printing needs at work all the time. They are always great to work with, fast with proofs and they take pride in their work. So when I was looking for a printer to print my wedding invitations, they were my top choice. I contacted Don Mader and talked to him about what we wanted and what files he would need (I did a custom design). I emailed them over, saw the proofs and within a couple of weeks was able to see the finished product. They looked amazing! I wouldn’t hesitate to use them again.

We have used Werner Printing for many years. They are conscientious and very, very knowledgable printers. We have used them for stationary, cards, brochures and event programs. Their work and quality service are outstanding. As a 3^rd generation family business you really feel the difference working with them and their staff.

This awesome family owned business takes great care of my printing needs at work. We do a fair amount of volume, and the business I am employed by has worked with Werner for decades. We consider them a strategic partner. They take pride in their work, and on the rare occasion that there’s a problem, our rep (Bob Werner) corrects it immediately. I recently called him about a problem and rather than returning my call, he arrived ten minutes later.