Chico Eye Center

I’m a new patient so no expectations. I was pleasantly surprised. The appointment was easy to set up within two weeks, for my annual review. The staff from the front desk to the technician to the sales staff were very professional. Dr. Warne was very attentive to my needs, my history and my questions. He went out of his way to get a test pair of contacts. The order for my glasses was filled in just two days! I’m willing to pay a little more for the great service. My only comment is the parking as it’s tough to find and the spaces are small around the complex. Overall, I’m very happy with my new eye doctor.

From the greeting we received on our first visit to subsequent visits, I have been blown away by the awesomeness of the staff here. The first lady who had to dilate my sons eyes was SUPER patient and worked with my son amidst the tears and screaming.
Then we met the Dr who was super cool and answered my questions as I’ve never worn glasses so I don’t know what my son would be going through. He explained what the procedures were for, and what kind of glasses my son would need and why. He also gave us a plan to help improve my son’s vision for the next visit 3 months later.
So 3 months later and we return for our check up. GREAT NEWS! My sons vision has improved but not enough that he doesn’t need glasses. No Biggie but then I realize «Uh oh, I’m gunna have to shell out a few hundred dollars to get new lenses and frames.» Here comes Alex to the rescue. She says it may take a few minutes but she might be able to get the insurance company to cover a 2^nd set of lenses and frames because it’s been such a drastic change in his Rx for lenses.
So off she goes and about 20 minutes later, has the info and she was able to get insurance to cover the new frames and lenses. Hallelujah!!!
As I said in the beginning, From start until now, Chico Eye center has been phenomenal and I’d recommend them to ANYONE needed glasses or an eye doctor in the chico area!

Dr. Ben Gilbert has been my eye doctor for many years. He has kept great track of my eye health due to my having diabetes. I needed cataract surgery this past March. I knew that I did because there were halos around lights. There was preparation for the surgery that was explained perfectly by staff. Dr. Gilbert did many calculations to determine the lens strength and what type of lenses would be perfect. I have had multi-​focal lenses in the past, and he continued with that formula. So, one of my eyes (with new lenses) sees near objects, and my other eye was fitted with a lenses for far sight. This could not be more perfect. Somehow, your brain figures it out, and your eyesight is perfect! No readers or glasses needed. Not always the case, but in my case, it is perfect. My sight is clear and sharp. Virtually, no pain. Once I had the first eye done, I wanted the other eye done right away. It is not allowed, but the second eye was done two weeks later. Eagle vision accomplished. And, nobody could have told me that I had lost any color vision — yes, I had. Now colors are back and brilliant. Good — because my job requires good vision and good color vision. Thank you Dr. Gilbert for being so perfect and willing to talk in depth with no impatience with your patients. Anna, Art, Etc., is better because of you.

Originally, Chico eye center had been recommended to me by a friend. Until recently I procrastinated going. I’ve seen MANY optometrist over the years and it’s the same story every time I go in. Set your appointment, wait to be seen (flip through every magazine in the waiting room), pick out your glasses, wait WEEKS to get them… I looked into Chico eye center a few months back for a lasik consultation and can honestly say it’s the best service I’ve ever received. Every couple years I go in and inquire about different solutions for my sight at different locations and EVERY TIME I feel like I wasted my time or that I’ve wasted theirs. When I was at my consultation with the Chico eye center, I felt welcomed! A fantastic feeling after years of ‘lets get this over with and get out of here’ mentality. I plan to stay with them for my glasses and even my husband says he’d like to see them after everything I’ve told him.
I’ve read some of the negative reviews and I’m sure some people have had bad experiences but for me, Chico eye center has gone above and beyond the call of duty. If anyone asked me for a recommendation, I’d recommend them 100%. They’re friendly, polite, professional, and (this is the BIG one!) they care.

I have been a long term patient here, along with multiple members of my family. I find the physicians excellent, and until recently the optical shop was good. But lately, the optical shop has really gone bad. I ordered glasses, they were delayed, but I wasn’t told. I had to call and find out. Then they came in, but I was the one who noticed that they were the wrong frames and lenses. Frankly, that should have been checked before I was called and drove over. Then the staff person began blaming the lab they used, saying they have constant trouble with that lab. Raises the question… why use them? I was told that my insurance company forces them to use that lab. So maybe this… double check their work before you call customers? The third time I go in and I am given the correct frames, with zero adjustment by an amazingly rude person. I said, the progressive lenses are not right. Then I got a rather condescending lecture from her on how to wear them and adjust to them (I have been wearing glasses for 50+ years and progressives for 20 years). Then without verifying that they were correct she snapped that I would have to see the doctor again. So, two days later, I can tell you, the progressive lenses are not right. I have to go back for the 4^th time and waste more time. Horrible location. Horrible parking. Now, horrible service and outcomes.
Wonder why folks use Costco? They are not rude, condescending and they grasp customer service concepts.

What a ridiculous and rude appointment lady. She could not answer basic questions about fees or services. She was rude and condescending. They also insist that new patients see an optician rather than an ophthalmologist — even when I KNOW I have a medical condition that requires an MD. This place lost a potential customer and all the contacts, glasses, and sunglasses I would have purchased. AVOID THIS PLACE.

Was initially pretty happy with my care here. Okay staff, good doctor. Contacts were way too expensive, but I order online anyway.
My insurance only allows me to see the eye doctor eye other year and my last doctor naturally wrote a 2 year prescription as my vision has not changed in seven years.
I went to refill my prescription last week, and this offer won’t allow me to because my prescription was 1 year and 3 days old.
I’m 9 months and 3 days pregnant, but they’re not willing willing to send a trial or let me refill my prescription to last another month.
Now I AM WADDLING into the walmart eye doctor and hoping I don’t have a baby in the chair.
They were rude, pushy, unpleasant. When I said calmly, «I am going to put this on Unilocal.I’m really concerned you don’t want to help more given my situation.»
She said, «I am ONLY TRYING TO HELP YOU! I’VE DONE EVERYTHING!»
No, you haven’t. Rude, inflexible, uncompassionate, moneygrubbing nastiness.

What a wonderful experience for the whole family. Going to the Dr is never fun, especially when in pain but Chico Eye Center Team and Dr. Sean Liston were great! I called regarding a corneal abrasion and I was given an emergency appointment within the hour. My wait in office was under 10 min and the chairs were very comfortable. The office has a lovely collection of art, a TV, Magazines and toys for the kids. The Doctor validated, listened and treated me with exceptional care. Thank you Dr Liston and the entire Chico Eye Center Team. I fully recommend you.
*Addition: Dr. Liston also examined my 4yr old daughter for glasses. He was kind and patient with her. I could tell he was a Dad. There were no tears only smiles :) Her glasses fitting went equally as smooth. The technician even went out of her way to find a pink glasses case and everyone gave my daughter compliments on her new glasses– a real help when it was hard to keep them on her. The glasses were ready to pick-​up within 3 days due to the fact they have an in house lab. Thank you for treating my little girl so kindly and being so professional.

I have used these folks several times and always had good results. Doctors are great, staff is friendly If you use their in house lab for lenses the turn around time is next to nothing. Just recently mangled my glasses. (I thought they were beyond repair!) Went in to look for a new pair of frames and the woman who walked up to help me (Lavonne) offered to try fixing my twisted pair. It took 10 – 15 minutes, quite a bit of untwisting and replacement of a part, and I swear they are as good as new. NO CHARGE!!! Sorry some of you haven’t had the same results. As for me, I will be returning again and again. Lavonne is my hero!

I’ve been going to Chico Eye care for a few years and had average service. Generally a wait time but that seems to be the way they book at all medical places. This time however, they really messed up. We went to the Paradise location and both my kids were given photo glaucoma exams that were not covered by insurance and were not approved by me. Now they want to bill for these exams without ever having asked permission or having any health history or other health reason to take this ‘non-​covered’ tests.
Then they said my daughter’s glasses were ‘optional’. Meaning her eye sight was border line on whether she needed glasses or not. So she opted to get glasses before going away to college. It took us 3 separate trips to Chico to make the purchase because the billing clerk at the Paradise office had ‘locked’ my insurance account in the billing process and no other optical shop could access the record!
I’m done with the Paradise location.

LOVE LOVE LOVE the trunk show! So many frames and sunglasses to choose from. The staff was very professional, caring and compassionate.
The office is very clean. When you get pre-​tests done I love the thoroughness-​well worth the wait for my eyes to dilate – God only gave you one pair ;) Have family hx of Macular Degeneration.

I just had my first experience with this center as a new patient, and I will be back. I needed a routine exam and knew I needed new glasses; they were really awesome about helping me. Firstly, this office is huge and really clean. Very professional and neat. I was seen on time, and the woman who did most of my exam was really nice and made me feel comfortable. The doctor himself only took about five minutes with me to check out my eyes (I thought this was too short, but then realized that was a good sign for my eye health). I got my prescription, ordered new glasses, and got them in a week later. My new glasses have been a big help. I also got a thank you card in the mail for my business, which is always appreciated in my book! I would reccomend this place to friends.

I went in almost a month ago to pick out glasses with the prescription I had received from them. The glasses came in after almost three weeks, and then sent back because they were flawed. I was told that the new ones would be in quickly, but waited about another week. Went in today and found I could not read with the glasses. Spent almost two hours having my eyes checked again only to discover that they botched my original prescription. So back to optical now only to be told that it will take several more weeks to get them in.
Nice people. Stunning incompetence.

Damn. I wish I had looked up reviews before going to this place. I was referred to them from Chico Immediate Care. Not only did I have to wait a long time to be seen, but I also had to wait to be seen by someone in optical to pick out glasses. That was on a Tuesday. It’s now Friday and they still don’t have my glasses ready yet. They won’t be ready until next week sometime. Really, really disappointed.

I am really disappointed in this place. I feel like I was misled and given incorrect information. When I called their billing customer service to ask questions, I was given a very harsh response. When I said I didn’t not understand and asked for further explanation, I was told, «I am explaining it to you as it is… I don’t know how to tell you.» I then went on to explain that I didn’t understand the «lingo» of what was going on, she condescendingly continued to not further explain herself. Overall, I’m very dissatisfied and would not recommend this to any friends and family.

I made an appointment for myself and my son before he started school for a general check-​up. It was easy to schedule an appointment and I got a reminder the day before (as expected). The office was clean and the staff was friendly. I was taken back within 15 min of my appointment and I found my doctor to be very knowledgeable and great with me and my son. I would recommend this place to others.

Made an appointment over the phone and received a courtesy call the day before, which is always nice. When I got there to check in, however, I had to wait about 15 to 20 minutes to be taken back by a nurse… she did her tests, etc, and then I was brought into another waiting room and had to wait another 15 minutes or so for the doctor. Overall, a nice office and good experience, but I was getting a bit impatient having to sit around and wait all this time (I mean, I figured appointments exist to make time a bit more smooth, no?!).
Either way, I was satisfied with my experience w/​the doctor. I had Dr. Marina Brocchi (?) and she was excellent!
Afterwards, they tried to get me into their sales room to pick out glasses, but I opted to not do that because my pupils were dilated and I couldn’t see… took my prescription and left, but returned a few days later because they did have the best deal on glasses. The sales person who helped me (young, attractive blonde) was very quick, friendly, and awesome. I’d recommend them to others; however, I do caution you that you’ll be WAITING quite a bit (and if anyone at Chico Eye Center is reading this, its something you need to work on!!!)

I’m really conflicted about this place. The location is convenient, but the parking is a nightmare. The office is beautiful and modern. I really feel the doctors know what they’re doing.
However…I took my 5 year old daughter for an eye exam and we were there for 2 hours! We waited 25 mins before even being taken back for the pre exam, then waited another 45 mins to see the doc. The doctor did very well with my daughter (it’s hard to do an eye exam on a 5 year old) which is why we went here on a recommendation from another parent. They said they’re really busy. Unh hunh. I see that! Maybe they are overbooking.
I like them, but because of the wait times, I’ll have to keep looking for another eye doctor for my daughter.