Chico Sierra Real Estate Management INC

This is the WORST rental company to rent through by far. I had nothing but a bad experience with them from start to finish. The receptionist was rude on the phone, talked to people like they were children. The company wouldn’t give me an exact day to move in so we had to make them let us move in on a certain day. They took half of our deposit in the end to «clean cob webs and minor paint touch up.» DO NOT RENT THROUGH THEM.

So rude! Literally argued with me saying they returned my call and they never did. Took forever to fix maintenance request. Never will call you back. SO UNPROFESSIONAL. can not wait until lease is over

Gave them 1 star as I can’t give them 0. They took over the property I lived in and never even bothered to contact the tenants. Had it not been for the old company, our rents would have been late. They did not service the property. They stink at returning calls and everything has to be referred to Kathy (who seems never to be in the office). She never calls, she has her minions call you as she doesn’t want to hear complaints. I finally spoke to her and she shouted at me, because she doesn’t know me and I can only say I know her type. Kathy, louder does not mean you are right, just a witch. I don’t know you and hope I never do.

RUN! Shittiest and shadiest people in the world. You’ve been warned. They’re rude, inconsiderate and obviously not organized at all because I paid my rent on time (as I have done since I moved in) and received a nasty voicemail demanding payment plus a late fee and claimed that I’ve been consistently late despite having proof that I’m always on time with rent.

what a joke. Dealt with black widows, cockroaches, mold, and leaks during the two years I lived in their house. They charged us for the paint that was damaged from their leaks. They charged us $ 450 to clean are «yard» that literally consists of a side yard, two trees, and a bush. the owner, Kathy, is not considerate of the fact that students are already paying WELL over what their houses are worth, let alone losing thousands on our deposit for petty cleaning. Beware of this company when renting. I know it’s known for all rental companies to screw you, but Chico Sierra really takes the cake.

This management company is so ridiculously childish. They moved their office downstairs from my apartment on 180 E 9^th Ave and I had a problem with how they were parking in the lot and Cathy decided it would be a good idea to bitch me out and turn the problem on me! The only reason we have to park shitty is because they park shitty. Just a childish company and I’m glad I’ve only had to deal with it for 1 year. They need to be closed down or taken over by another management company because these people only care about themselves.

GOING TO CALL THE COPS ON MY HUSBAND OVER A BROKEN FRIDGE!
I wish I would of checked out the reviews before renting from them. We have lived at our place for three months now. The day of our walk through the lady stated that she would put in a work order for the things that were broken in the house. That never happened. I have called three times in the last month to see what they want me to do with a fridge in the garage that doesn’t work… Guess what no return call. The last time I called they stated that he thought he got back to me and said he would call me back. Never called me back. So my husband calls this morning and say either they come get the broken fridge or will be dropping it off at their office. They lady at the front desk says she will call the police on my husband if he drops it off. Why would we store something in our garage that doesn’t even work? She ended up hanging up on my husband. We don’t think that they even tried calling the owner. She stated that if we throw it away they will charge us for the fridge which looks like it is from the early 90’s.The lady at the front desk said they have 500 properties! Well then maybe you have too many. We own a store in Chico so we know how to have good customer service. This is the worst place I have ever rented from and we just rented from Sheraton in Chico. I thought they were bad but I was completely wrong. I love my house but when our lease is up I will be moving out. Feel bad for the owners of this house because these people are just taking their money and don’t care about the house or the people living in it.

Beware renters, you do not want to rent from this questionable business. The staff is rude and condescending but Its the owners who are the most shady people I’ve ever dealt with. They are the epitome of Slumlords… Sh*tty repairs and maintenance equals gouge you at move out. Prepare to loose your deposit plus a chunk.

Where do I start. Chico sierra management is absolutely HORRIBLE! Don’t be fooled by their friends and family’s reviews. The tenants speak for themselves. So many things wrong with people working there and their owners. They are a straight up JOKE! There just grimy old farts as far as the owners trying to make a buck anyway they can. Owners and staff are just unprofessional & classless. Don’t have anything together as far a business. Try to blame the tenant for just about everything even though both parties know Chico sierra management is in the wrong. I don’t know if they’re just incompetent or they’re just idiots. Also don’t be fooled by them changing their address. They’ll still be just as shitty!

I’m convinced this is the worst management company in existence. This comes from the bottom of my heart. First off, they lost my application that I turned in to live in the apartments which had my social security number on it. They asked me to submit a new one but they found it about a week later.
For about six months of living in the apartments at 1505 west 3^rd st. the washers and dryers that are located in a separate building within the apartment complex were very obviously broken. After talking to some current tenants that have been living here a while, we found out that they had been asking for them to be fixed for a couple years now. Whenever we would try to wash our clothes the washers spin cycle wouldn’t work so your clothes would be soaking wet and the dryers would take about 5 times to dry my clothes. They recently sent someone out to fix them (after 6 months of frequent calling) and the person said that the coils were burnt out and that the spin cycle was messed up. Unfortunately only one washer and dryer work now for the whole apartment unit. The other pair of washer and dryer are still just as bad as they have been.
To add to the frustration of living here they added a lock on the laundry room that was never there before. So every time you want to wash your clothes you need to remember to bring a key to the laundry room. It would make sense if the washers and dryers didn’t require 50 cents to wash and $ 1 to dry, but if their reason is to keep other people out of the laundry room that don’t live there then… I’m just gonna stop there because it’s obvious what’s wrong here. Oh and if your roommate accidentally takes the laundry key with them to school or out of town then you’re not doing laundry till they get back.
So besides the washers and dryers taking forever to get fixed, they haven’t fixed anything else we have had problems with. We have a florescent light that went out that they said they would replace about two months ago, we have holes in our screens in our rooms that let in lots of bugs and a jumping spider I had to get rid of, we have a garbage disposal that has been backed up for four days so we can’t do our dishes (and we’re very careful about what we put down it). These are all things that we have complained about multiple times and haven’t been fixed. They wont send anyone out to do anything about them.
This management company doesn’t care at all about it tenants what so ever. I have had the most stressful time of my life living here because our management company doesn’t care about us at all.
I used a different management company last year which I won’t name because I don’t want to discredit what I just wrote but there are management companies that actually care about their tenants and take care of things the day of the problem or the day after. This one just simply doesn’t.

Do not use this company!!! They didn’t take care of multiple work orders while we were living at our current house. I even submitted them in writing!
We have been living at this house for four years. We always paid our rent on time. We are just trying to leave a couple months before our 4 years is up and when I called, they said that its our job to re rent the house for the remaining two months of our lease. I asked if they were going to at least paint it because we have been living here so long. They said no. I then asked if I could schedule a move out inspection and pre-​inspection so we can try to get more of our money back. They also said that’s not something they will do. I went ahead and wrote them a letter saying when we will be out and how we wanted an inspection done. They wrote us this rude letter back saying that we needed to schedule move out with the office (which is what we tried to do in the first place). I am taking soooo many pictures at move out. They even recommended that I contact a lawyer 2x in the letter. I am definitely doing this. What a bad company!!!

Horrible service, horrible staff (Besides Steve) he’s great, but everyone else is horrible. Do not ever rent a house or apartment managed by them. You will regret it. Wish I could give them 0 stars.

Went and saw a house we liked. The woman showing the house did not have any applications but rather told us to go by their office. So we did. We were treated like inconveniences and after paying $ 100 in application fees (they charged us $ 25 each application), we NEVER heard from them again. Our combined income was 6 times the rent and I had cash in hand ready to pay the first months and deposit (hell, I would have paid the last month too if they weren’t so unpleasant). Its pretty ridiculous that you can pay somebody $ 100 to do nothing and never even get a courtesy call to let us know that we did not get it. Steer clear of this place. It doesn’t get any worse.

Worst customer service ever. Rude staff. Save your time, and look for another management company. No idea how they stay in business. 2^nd time writing my review hopefully this time it stays.

I knew the family who owns this business before even looking for a house with my college roommates so I figured it would be the perfect set up. I knew them fairly well and they trusted me. But I was definitely wrong. The entire process was a headache. The house we ended up living in was extremely run down but of course looked great upon touring it. There was cracked tile throughout the front bathroom that was literally coming up off the floor. The walls in our basement began leaking (??) without any warning. Our kitchen sink leaked so much that it seeped even into the basement. And there was a 1 inch gap under our front door that made the Chico winter even more freezing. Upon moving out and cleaning the entire place from top to bottom, Cathy and Steve were combative and extremely resistant to giving us any of our deposit back. They both made my roommates cry with their aggressive and ridiculous attitude. In fact, I still have not received my share of the deposit after one year. There were four of us who shared the house and signed one lease together, yet they treated each of us separately, lost our documentation several times, and often had no idea which house we were living in or even who we were. They may come off like a mom and pop company, but they are nothing than money-​hungry cons. Save yourself the trouble and choose a different real estate management company.

I rented one of their properties as a short term rental. 3 months long. My house caught fire while I was in the hospital giving birth to twins. I’m a single widowed mom and I don’t have any family close by. I did the walk through while verbally pointing things out and was told they were written down. Then I signed. I had been there for over an hour and trying to care for my new twins at the same time. In 3 months I had to call for repairs at least 5 times. Big things like the shower is clogged and backing up into the house, twice. Dishwasher didn’t work at all and the repair guy was there for hours. My insurance paid them twice what they rent was. At move out they charged me for 10 hours of painting, I never put a single nail in one wall. All my personal belongings were gone due to the fire. Charged me to replace all the carpet. Said my pets destroyed them. I asked for proof the carpet was new at move in but haven’t received anything. I learned the lady at move in was not writing down things I pointed out. When I called to schedule the move out they only had one time available so I wasn’t able to make it. They charged me $ 2500 in bogus repairs and I only lived there 3 months. I learned they have been taken to court 22 times in the last 7 years for similar things. And I guess they will be going again. The way they run their business is sickening. They also showed the property during the entire 3 months I was there and half the time I returned they had left the house unlocked. The Cathy lady in the office seems to think she has the right to spew out life lesson advice. It’s sad that they saw someone in need and then all they could see was how they could take advantage. And as the reviews show they have continuously done this to many people. Very sad indeed.

I will never rent from this company again!!! We kept our rent paid on time, took care of everything the house and the outside, and no matter what this company had something that they wanted to complain to us about or charge us extra for. The grass was more than a half long, we were charge for a pile of junk sitting in the alley from the entire neighborhood that had been sitting there obviously for years, when have lived here barely a year. and we rented a cheap ass property for them, we didnt ask them for much, we let the fence be shitty, the the repairs be shitty and they still just wanted whatever they could get. I would defiantly never recommend anyone to rent from them.

I’m sorry Nicole. I had a similar experience with them when I lived at one of their properties last year. Honestly, the whole dynamic of that place sucks. And they definitely need to work on their customer service. The receptionist is just flat out rude and extremely unhelpful. We had an issue with our oven which was 50+ years old, the company that made it went out of business 30 years prior and they were trying to make us pay for a brand new oven saying it was our fault. I’m sorry idiots but I would call that regular ware and tear since it is so old. Steve is probably the worst of all of the mediocre employees that work there. Definitely a horrible property management company and if you’re looking at any of their properties I strongly recommend you to look elsewhere. It’s not worth the year of hell you’ll have to live with dealing with this horrible company. And for home owners looking to hire them as their management, I strongly recommend you DO NOT!!!
Also, every single other review has only 1 star so I think that speaks for itself. You guys (Chico Sierra REM) should really reevaluate your values and morals and maybe look at these reviews and realize that you are doing something wrong, not the tenants.

If i could give no stars, I would. This company is not only poorly run, but they are flat out disrespectful, unkempt, uncouth, and have a complete disdain for dealing with the public.
When someone comes to a rental company, they are offering a company their trust, their money, and their safety. That is or should be met with kindness, a friendly demeanor, and TACT. I called for three weeks on a single bedroom. I have impeccable credit, a spectacular rental history, and had paper work signed, in hand, and ready to become a tenant. All I wanted to do, was have someone call me back. Not only did they not, ever, but when I finally got someone in the office, she scheduled me for «after 9am», the next morning, since the Realtor would be there showing to another prospect tenant anyway.
That morning I called AT 9AM, and let her know I was on my way and would be there at 915am. When I arrived precisely at 915am, no one was there. I called the office at 917 am, (phone records are a beautiful boat to the sweet land of vindication, by the way…) the woman was insanely rude, and told me the lady wasn’t there because I was late and she couldn’t wait anymore. I explained to her I had just called, and that I was exactly on time. She persisted in cutting me off with a crass and condescending tone, repeating that I was late, I was late…
She said «I can set you up to see it Monday» after I had explained to her I just want to rent the unit and see it before I signed for it because I had been ignored for three weeks at this point, and she again snapped at me and asked if I wanted the Monday or not. I said I’d like to speak with a manager on Monday, (who apparently are never in their own office) and her response was, «Ok great see you then»…
Without cussing my a** off, this company will never get my business, or the business of all the clients, friends, or colleagues I know. It took me all of an hour after I put them behind me to find not only a more respectable property, but nearly twice the size, and VERY well managed. I saw an signed for a unit THAT DAY. GO HIGNELL, AND THANK YOU FOR BEING A WONDERFUL AND CLEAM, AND KIND COMPANY!!!
I will NEVER REFER ANY OF MY CLIENTS TO CHICO SIERRA REAL ESTATE MANAGEMENT.
BAD FORM.

After agreeing to end our discussions last week on who was to blame for their mistake I received a letter from Cathy today continuing to blame me for their mistake. She refuses to show me any proof of her argument and cannot admit her mistake. Her agency is run very poorly and has the worst customer service I have ever experienced. They are sloppy with their paperwork and I do not recommend renters or property owners use them.