Office Depot

I get all of my office supplies here. The staff are very nice and helpful. They get 3 stars for not having their stuff together, though. I ordered a desk and waited 5 days for it to be delivered.
They delivered a cabinet instead of a desk so I refused the shipment. I had to go back to the store to reorder the desk and had to wait another 5 days for it. They then delivered it to my house instead of my office. Luckily my husband is a sweety and managed to get the 100+ awkward box to my upstairs office for me.
Then yesterday, another desk showed up at the office that I didn’t order.
They really need to work on their delivery!!!

Steep discounts on fairly nice furniture is about the only upside of shopping here. I fell in love with a beautiful desk that had a gorgeous hutch and a great office chair. I explained to the sales associate I happened to be moving the week it would be available for delivery, but was reassured that it would not be delivered prior to our actual move date. So I didn’t even think about entering my new address on everything, due to the aforementioned guarantee.
Long story made very short, Office Depot did not communicate with the third-​party delivery company that brought my furniture, which is why it showed up the day BEFORE I was scheduled to move out, rather than three days later, when I would have already been in my new home. There wasn’t any space for my desk, so I had no choice but to instruct the guy to leave it in front of my door and hope none of my less than scrupulous neighbors would fleece it. However, the chair was nowhere to be found.
I called Office Depot to figure out what was going on. I spoke to a male employee who said he didn’t have the chair on the property but would call me back after things calmed down. I waited for more than an hour, but finally called them at 8:35 because I knew they were closing and I was afraid that the chair would be delivered after we were moved out. I spoke with a female manager – I think her name was Rachel, but admittedly, was too stressed out by my move and the fear of losing my new $ 300+ desk to focus – and she spent more time being defensive as to how the store wasn’t to blame for the desk being dropped off early and in no way responsible for the missing chair.
As stressed as I was, I can tell you I wasn’t rude. I did express that I felt the employee who sold me the desk had obviously not done a thorough job communicating with the delivery company that the item could not be delivered early. I wasn’t told that there was any possibility of the furniture being delivered early, on account of the Labor Day holiday. The manager was absolutely like a dog with a bone – she did not seem willing to move forward with the more relevant part of the conversation (that is, figuring out what happened to my chair at the very least, though an apology for having to leave a piece of furniture outside would have been nice, too) until I ABSOLUTELY UNDERSTOOD SHE WAS NOT TO BLAME. At one point, I said, «I have a piece of furniture sitting on my lawn that I am not prepared to move after I was clear in communicating that I was moving and no one bothered to inform me I would be receiving the furniture early. You don’t know where my chair is, and no one has so much as expressed an understanding of how this is just about the last thing I need in the middle of a move. It’s really not unreasonable for me to be upset.» Rachel plowed on, telling me that there was no way the employee had failed to disclose early delivery dates and telling me that no one could be expected to know where my chair was.
Adding insult to injury, she told me she was going to have one of her other managers call me the next day with an update on the chair. No phone call ever came and since it took me 12 hours to move, I didn’t have the ability to call them, either. No worries, though. The chair arrived today and rest assured, I won’t be going back to Office Depot. What truly lousy customer service.

horrible service the first time I called a lady told me yes I could come in with my tax book and she would pull it apart and hole punch it that it would not take long I was really happy with her customer service well in the morning I went the guy was very rude said it would take him 3 days to get it done because he couldn’t just do mine it was really slow so I asked its not busy now can you please do it he said no I have more important things ahead of yours so rude will never go there again

Went to have my son’s graduation announcements printed here. I also had to create invites.
My first set of announcements ended up having a small white line through one of the pictures, which went un-​noticed until I opened them up to review.
I went in the following day and the gal that was on staff, didn’t question a thing! They replaced them (on better photo paper) at no additional charge!
The second set turned out great no lines) & my «invites» did as well.
Great customer service!

Phenomenal customer service. The print center and another store associate made my frustration of dealing with Fedex go away. They were knowledgeable, pleasant, and helpful.

I have had great experiences with their copy and print department. They are well staffed and knowledgable! I prefer them to the competition simply based on wait time.

I am a customer and I would appreciate being treated nicely. I have no problem with the selection, pricing or layout of the store.
So here is the story, I purchase a couple cases of paper. Got to the front to check out. The lady askes me if I want help out with the paper. I pause for a moment to decide and the she elevates her voice and again says sternly «I said, DO YOU WANT HELP OUT WITH THE PAPER!» I was taken back, it has been a long time since I was talked to like that, maybe since my parents yelled at me when I wasn’t listening.
Further on I was paying and she grabbed the pen for the credit card machine out of my hand and was hitting the buttons for me. Are they in this big of a hurry?
I’m not old, Im not stupid and I’m not Slow, There really was no reason to talk to me that way.

The name says it all, every time I go here I find what I need. Service is good too I always see someone walking around the store asking people if they need help.

The only REAl office store in CHICO with everything in it. It is usually cheaper to get copies made here than Kinkos.
SOmetimes it is hard to get help, realy the only issue.