Public Storage

Karen and Mike were extremely helpful and friendly accommodating me by opening early. I’d recommend this place every time.

The reason I’m giving it such low stars is I think the way Public Storage attracts business nation-​wide is a scam.
You go to their website and they offer $ 1 for the first month. I called to see what the deal really was as that sounded too good to be true. The person on the phone confirms it’s a $ 1 for the first month but there is an administrative fee so the first month is really $ 23 + tax. I clarify: if I cancel within the first month that’s all I pay? Answer: Yes. So they set me up for a 10×7.5 foot space and say their manager is going to call to confirm within the hour. I tell them I don’t need the space today and they say no problem, they can hold the reservation until Thursday and as long as I show up at this location any day up to Thursday I can get the deal. It sounds good to me so they set me up in their system for this.
Someone does call later in the day and as I was busy they leave a message. They say they had just rented that particular space out and they wanted to discuss other options with me (this probably should have been my first warning that something was up as they’re automated). I don’t call back because I figure no big deal — they had the $ 1 online special for all their spaces and I could fit my things into a smaller 5×5 space — so worst case scenario I’d do that.
I show up a couple of days later on Tuesday — two days before the stated reservation end date — and am told by the young man working there that because I didn’t call back I lost my reservation and the prices were all normal prices now. I told him that the person I had talked to on the phone confirmed the deal was good through Thursday and he said nope, even for a 5×5, there was no $ 1 deal as my deal expired Monday, which wasn’t even the day I had called and made the initial reservation. That made no sense to me so I started asking him how Thursday reverted to Monday and he got very agitated. That’s where I got the impression that he had to answer questions like this often because he wasn’t even curious as to the details of my phone call with «California» (the main reservation line? It’s what he called them) — his responses were reflex.
He was polite considering the circumstance and I actually felt bad that he had to deal with a parent company that scammed customers into «reservations» that they had no intention of keeping. Thankfully I had a little time to play with and found Uncle Bob’s Self Storage 15 minutes away, which is where all my stuff is now. But if someone is on a tight schedule and they show up at Public Storage thinking they’re going to get a great deal for the first month — they’re probably going to have a nasty surprise — and will end up paying full price.

Karen is awesome and super nice. Very helpful and kind. I would recommend this facility.

Collin is very informative. It was a simple and quick appointment. He made my wife and I feel like home. I even forgot I had just came out of work. I like honesty and this is the second time I rent space at this location. Public storage is upfront and Collin kept it real.