Max & Erma’s

Excellent wait staff… Very attentive and courteous! Food average but typical of this type chain. The asparagus had woody tough stalks and tender tips, flavor good. The tortilla soup was the best part of my meal… I only got the cup, but should have gotten the bowl and skipped the quesadillas. Nice kick to it!!! I do recommend this restaurant, although it is not far from average.

We just visited the Chillicothe Ohio location and could not of been more disappointed in the service we received. The server took ten minutes to bring drinks followed by cold food. The server never came back for refills or to inquire about our child’s sundae dessert bar. There was only two other tables in the restaurant and both of them were upset because of lack of service as well. All the servers sat around in the booths a crossed loudly talking in chattering with the manager even join in but no one was paying attention to the customers. We will not be back

The food was OK but slow and I think my waitress must have been kidnapped by aliens because she disappeared after bringing my dinner. On top of all that I was told I could eat in the bar only if I could finish in 30 minutes because they had a «tasting» scheduled. All in all, my rating of 3 was generous.

I just got stitches in my finger and came here 2 eat and asked for a rubber gloves cuz I left mine at home and the waitress wint in the back and got me one the manager was very friendly they have a great staff here
Kristen and Delilah were the ones who waited on us they r awesome friendly and very sweet anything I needed they were on it

Everyone knows that their Chicken Tortilla soup is pure liquid crack… my cup here was no different. My lunch sized Santa Fe Chicken Salad on the other hand, was a little weak but still good! The standout here was the service at the bar from Erica, who was fantastic. I’d recommend heading in at lunch and sitting at the bar if you want to see a friendly face. Fyi

Came here with a group of 10 on 7÷16÷14. My entrée did not come out with the others. When I inquired, the waitress said she’d check. 15 min. later when everyone else was finished eating, she said it would be out in a few minutes; «it wasn’t cooked through yet.» Finally when all plates were cleared she brought out my enree. Completely raw salmon. Barely seared, it had been grilled about one minute. It was gross. The manager so graciously came to me with excuses and apologies and offered to not charge me for the meal. What meal? I had none. Horrible business.

Had a bowl of onion soup and the grilled asparagus. I liked the idea behind the asparagus, but it an the soup was average at best. Had a bit of my wifies’ hamburg, not inspired. See no reason to return, service was good though.

OK, but not worth the prices. Burger was not anything special and the selection is really not great.

We went for lunch the other day, and were not too impressed with the food, prices, or portion sizes. The service was pretty good, and the food tasted okay, but was by no means something to write home about.

First time here in awhile. Food and service was great. Tortilla soup always rocks.

I’ve eaten here probably a dozen or more times, and overall I would give it a 2.5 out of 5. Last night was less than pleasant, on its own, it was a 1. Our server was very young, and really pushed the meal. I tried making excuses for her telling my husband she was probably a high school student whose paradigm of dining was the school cafeteria, but he made the point that she delivered beer to our table, so she had to be older than high school. All this despite the fact that we told her up front we weren’t in a hurry. She asked what kind of cookie my husband wanted when he barely had taken any bites of his burger. He said, I’m not in any hurry and probably made the mistake of saying what cookie he wanted, two minutes later and only a few more bites into the burger she appeared cookie in hand.
If I wanted that kind of service, I could have gone to McDonald’s. It was disappointing. We explained several times we were not in a hurry, but honestly it seemed to make it worse. It will probably be a LONG time before we go back. It was a very disappointing experience.

Pleasant staff and friendly atmosphere. I had a rack of ribs which was great. Food in general was of a good standard for this type of chain restaurant. Would recommend if you’re looking for some good value American style food.