Vans

Wasn’t even acknowledged when I walked in or when I was standing waiting for an employee to notice me but its ok because I bought a pair of Vans ski8-​hi next door at Active.

Experienced really good customer service here today. So sorry that I did not get here name but the blonde lady working was really helpful. She even gave us directions to the restrooms when my little girl said she needed to go to the bathroom. I didn’t ask her, she was just a helpful person and I really appreciated it. I will shop here again.

I went into the store 10 minutes before closing (something I personally hate to do), but to my surprise the employees were extremely friendly and helpful with my friend and my purchase. I’m normally not one to buy clothes very often (let alone shoes), but the employee, Meghan, was very helpful and made my visit take almost no time at all! The whole experience was excellent and kudos to the customer service. I will definitely be going back once my shoes wear out.

This review is more for one person. I went in on July 20^th. I had to return a pair of shoes my son got for his birthday that were too small. The gentleman was helpful in letting me know the credit I had and I started to shop for a new pair. I had my 2yr old son, husband, and father-​in-​law with me. My Father-​in-​law was watching over my son as he went in and out of the store laughing. He was behaving just wanting to wonder. The gentleman who informed me of my exchange credit then went to my Father-​in-​law and asked him to not let me son walk in and out. My son was not disturbing anyone, never touched their merchandise, and was relatively quiet (not crying or screaming). Maybe he doesn’t have kids, but try keeping a toddler in a store when they wanna wonder. They are going to scream and cry. Would he have rather my son cause a scene in the store?!? I got a new pair of the Star Wars shoes that I had to pay additional towards (no problem just noting I spent money in the store). My son was not being disruptive or running into other people. I assume it’s cause they have a counter and need so many sales per #of people. But come on! He is 2 and not ruining your store. Let him walk. I felt it was VERY rude for him to try and restrict us in that manner. I was thinking about getting a pair of adult Star Wars shoes but after that I just wanted to pay and get out. I can’t shop at a store that treats my son and I that way.
Overall the store is clean and the employees are decent. I just do not appreciate them telling us not to let him walk in and out. I could understand if he was taking merchandise outside or if we were letting him go on his own but neither of that happened. I will also be writing to their corporate.