Best Western Pine Tree Motel

4 pm check in time is absurd for a motel. This isn’t the Four Seasons. Ok that’s the policy but nearly every hotel I’ve ever stayed at tries to accommodate early check ins or at least says no politely, but the woman at the front desk was flat out rude and snippy when I asked if there were any rooms at all available. It was a Tuesday afternoon and the parking lot was nearly empty.
The next morning I left the room for an hour and when I returned, before 9 am, people had been in my room and left the sliding door wide open so any random person could have walked in. Presumably it was housekeeping but there was no one in sight when I returned.
Couldn’t wait to get out of there, but when I tried to check out there was no one at the front desk. I waited for a while and rang the bell, but no one showed up.

Horrible service we came here in feb. with no problem and all of a sudden our pay method isn’t allowed to go through they same way we did it last time. The guy wasn’t even friendly and when I asked if I could get my money back he said he couldn’t give me money back so I had asked for his manager and he said his manager wasn’t in today ! Like he can’t be running this place my himself he looks younger than 22 he honestly ruined my day/​mood I’d never come back here again because of him!

I would have normally written a good review but I payed extra to get a pool view non smoking and instead I got a lobby view room that smells like old towels. The fridge and microwave in the closet. It’s outrages!!! My first day here I had a lovely room with a patio. I decided if this room is so nice why not pay more and get a pool view. What a disappointment! I called the front desk although the receptionist was pleasant she stated they were sold out and could not move me she would put a note to the morning manager. :(

Absolutely love this hotel! It is not easy to find a hotel with private balconies/​patios. It is always quiet. The bathrooms are a great size and they even have a place that is well lit to do you make up! The rooms without the balconies have smaller bathrooms but are still cozy and quiet. I come here when I need to just get away from the house and have some me time and its the best place for that. I wouldnt go anywhere else :)

Best western is by far the best hotel i have ever stayed at. Soooo beyond clean all the time, the beds are so comfy, and the a.c. kicks ass. They have bomb breakfast in the a.m. the patios are nice and have a nice view no matter what room you stay in. If traveling through chino area mos def recommend you stay here. You wont regret it.

We were visiting from out of state on our way to the parks. Needed a reasonable overnight stay and stopped here based on Unilocal reviews.
Huge mistake!
Our group stayed in the rooms right next to the registration office (rm 212 & 214) and found ourselves in very tight accommodations. The queen beds hugged the side walls with a 2 – 3 foot space in the middle of the beds. The only place to put your bags is inside the tight sliding closet. The bathroom follows this same trend where you find yourself performing acrobatic moves to close the door behind you.
The rooms are dirty, the toilet pressure sucks (had to have the toilet plunged at 6am), and the pool area is unkept with furniture on its last breath.
There are also no easy access electrical plugs so good luck charging your electronics.
The surrounding neighborhood is unsafe with emergency services sirens/​lights being heard most of the evening. Plus it doesn’t help over hearing another guests conversation about why the police where there the other night.
Our sleep was continually disturbed all night long as you can hear the slamming of other guests doors and/​or the staff doing things outside. There is no sense of safety during the evening and confirmed with 3 sets of locks on the door.
The experience was so bad that we opted to skip the continental breakfast (served in an empty guest room) to expedite our departure.
The only positive mark is on the one employee we saw. She was very friendly but the only employee we saw during the whole experience. Yes, she checked us in at 4pm and out at 7am.
In the end, I won’t be back to this establishment again with my family. Maybe if my wife kicked me out and I needed a new place to live (cause it has that kind of vibe). But not a safe hotel for children or families at this point.
Proceed at your own risk!!!

Everything seemed well. Décor was nice. The balcony was amazing. Until I removed the decorative sheet I found a blood stain on the sheets. That was very cringing. It was like they were trying to cover it up with the decorative sheet. I’m very disappointed because everything was perfect. I spent a pretty penny on this room. For sure not coming back.

One of the nicer Best Westerns Ive stayed at in a while. The room I was in was recently upgraded with new flooring and amenities. The hotel in general was very clean and my room in the back of the complex was far enough from the street so I could rest peacefully. I really liked this hotel but only if you can get in the block up recently remodeled rooms near the back.

I was directed to this Best Western location online after the location I normally stay at in Diamond Bar was fully booked up. While a bit of a drive further, I was actually impressed with my lodgings — the Best Western Pine Tree has a type of resort feel to it, and the rooms are a bit luxuriously furnished. (In fact, I was surprised to get two complimentary bottles of water each of the two separate nights I stayed… and even two small bottles of Coke during my first visit.) On my first visit, I lucked out getting a second floor room, which had a balcony — not too shabby! And, this Best Western is actually a bit cheaper than my usual locale (about $ 80 as opposed to $ 120); must be because of the distance involved.
Unfortunately, the breakfast area is pretty small; all the continental breakfast options are on one tabletop, and said selections are limited (coffee, pastries, cereal, refrigerated waffles, biscuits with sausage gravy, and hardboiled eggs). Also, not that big a fan of the relatively early check-​out time of 11am. And, the lobby is closed after 7pm — late check-​ins have to ring the night bell.
Not too bad an overnight option, once you factor in the positives. Looking forward to future stays here.

This motel could’ve been better. The beds were hard, the room smelled off even though it was a nonsmoking room.
The customer service was not all that great. It seemed as though they just shuffle their guests around to get them in & out.
Avoid checking in after 9pm. They take their sweet time.

I love staying in this hotel when I’m out in Chino visiting my peeps. Rooms are very nice and clean. Housekeeping does a great job at cleaning them and making sure you have clean towels. Free wifi is the best. You have plenty of places to shop and eat around the area. Only thing I am not fond of is the check out at 11 am. It would be nice if the check out was a little later that. Hopefully Ill be staying there again soon…

The room was super cool. We unfortunately were delayed so couldn’t use the pool but enjoyed the view of it from our deck. It was within walking distance of coffee, groceries, and eating. Look forward to staying next year

Super impressed with the size, cleanliness, and price of this hotel!
The room itself is quite large and has a very nice modern layout.
The price was great too. Other hotels that we had looked at in the area wanted around $ 150. Here we only paid 89.
This place is great. I am most definitely coming back!

I stay here Once a month for business… usually 2 nights. $ 20 more than the Motel 6 down the road, but worth like 3 times the price of a Motel 6. Clean rooms, grounds, office, nice breakfast in the mornings, and great location 2 streets back from the 60 freeway.
1 problem only… call ahead, as this place is reasonable and clean… so if you wait till the night you plan on showing up, often they are full, and you end up staying in the dreaded Motel 6 1 street down. Call 1 – 2 weeks ahead, and make sure you get a room!

So this is not a fancy hotel, but as a college student just trying to find a place to stay for a night, it was AWESOME. It was $ 84 a night on TripAdvisor, split amongst three people– the bathroom was big, the beds were large and comfortable. There was even a fridge and a TV. There was balcony which was great. Also, it is a very CLEAN, and not too outdated. The Claremont Lodge nearby was going for $ 78, and this was beyond worth a few bucks for an upgrade. If any of us ever need to be in Claremont again, we would most definitely stay here.
Clean, safe, nice. Not sketchy at all. We recommend it!

King sized bedroom was nice. But what they claim to be a Queen is most definitely a twin. Bring a tape measure. Day staff is decent. Night crew is atrocious. Do yourself a favor, save the headaches and find another place to stay.

We visited from March 8 – 10. When we checked in late at night on March 8, the young man at the counter was very kind, polite, and professional. Every business should have more people like him! The rooms were decent, not very modern, but nothing much to complain about. Beds were firm enough, and the rooms were clean. It would be nice if the paper containing the tv channel list matched what was actually on the tv; nothing beats putting on a channel you think is kid-​appropriate (ie nickelodeon) and instead seeing news about someone dying. The vending machine was out of order, which was a bit annoying.
The lady at the front desk on the morning of March 10 was not very helpful, polite or professional. I asked her where the breakfast was, and all she said was, «Out the door to the left and straight ahead will be the breakfast tables.» I was like, «Oooookay…» Her answer was rushed, and she didn’t even look up from her paperwork when speaking. As her directions were unclear, I started looking out the office window, with a confused look on my face, thinking there was literally a table outside by the swimming pool (the pool is literally out the front door of the office, to the left and straight ahead). She stayed quiet/​ignored me as I looked out the window confused. Thankfully, the maid was in the office at that moment and she quickly stepped in and pointed the way to the breakfast room, explaining clearly where it was; the maid was sweet and helpful :) I took off one star because of the front desk lady. Thankfully she wasn’t there for our whole stay, only on the day we were leaving (the 10^th), otherwise this would not even be 4-​star review, I’m sure. I say this because I had to contact the front desk clerk twice during my stay (not including the question about where breakfast was), and both times the young male clerk was great; but I could imagine it might not have gone so well if the female clerk had been the one to help me.
The breakfast was okay, but it definitely needed some protein items; it is a continental breakfast, though, so I guess I can’t expect a hot plate of sausage or eggs :) Overall, everything was good, my complaints are relatively minor, and I would recommend this hotel, and I would even come back next time, too.

This last Thanksgiving, due to a miscommunication between
and new ownership of a hotel, my wife and I found ourselves without a place to stay while visiting family. Amazingly the Best Western Pine Tree was able to shift some things and get us a room for an extremely reasonable price.
The location was great, right off the freeway, near several restaurants, a Starbucks, grocery stores, and gas stations.
The room was clean, the beds comfortable, and a window in the bathroom (which I like).
Also, the grounds are kept up very well. I would definitely stay there again.

I came because the reviews were good… but my overall experience was not. When I checked in, the lobby was very hot & stuffy and there were no vents (90 degrees outside). They gave me a room in the back corner (226?) and there were dead and live crawling ants around the bathtub and it reeked of bug spray or perfume or some horrible smell. Back to the hot stuffy desk where they gave me keys to a different room. This time no bugs but that same awful smell. Within 5 minutes I had a horrible headache from the smell. Back to front desk again. Although I paid $ 80 per night (Non-​refundable) in advance, told them I need to find another hotel and they were nice enough at this point to just credit me back. I don’t recommend but am grateful the front desk didn’t give me a difficult time.

My girlfriend and I stayed here for one night. We were going to the Angels game the next day and wanted a cheap place to crash for the night. Reviews and price led me here, and I was very pleased. Room was HUGE, seemingly double the size of standard hotel rooms. Our room was on the second floor and had a nice balcony overlooking the pool area. It did appear other rooms would have worse «views.»
The continental breakfast was better than expected. Standard stuff (cereal, muffins, juices) were good, but the hot and fresh biscuits and gravy was really good.
I would definitely stay here again if I found myself in the area needing a place to stay.