Pierce Brothers Griffith Mortuary

Unfortunately I have been to several viewings and memorals here. They have all been super nice and suportive. And they have been so good to the grieving families that, I know. And They are very professional. I went in there the other day. I myself was looking to purchase my plot. I know that kinda sounds weird but I and just looking out for my family. God forbid anything happen to me I would love for my family to not have to worry about coming up with money. I’m sure they will have other things on their minds. Anyways to my surprise they have remodeled inside. It is beautiful. The restrooms are gorgeous! I was super impressed.

If there is a way to give this place NO stars, I would.
This corporation of mortuaries has thee most unprofessional, most insensitive staff I dealt with during my research in finding a mortuary to cremate a deceased loved one.
From the first call, I spoke with a «Grace» who was clearly ill prepared in taking my call. She immediately asked for my name and call back number so she could call me back with proper quotes for the services I was inquiring about. About 15 min later, she calls me back several times while I was on my other line speaking with another mortuary. She finally gets a hold of me, still couldn’t provide me a breakdown of their services and pricing. Although she mentioned that they were understaffed that day, she stated that «Jessica» who was more knowledgable than herself was with another family at the time. She then proceeded to ask me for my deceased family members’ personal info. I immediately told her that I was not comfortable providing her any personal information especially since I have not committed to proceed with their services, to that she «chuckled.» I was offended.
She then tells me that Jessica is now available and that she would like to transfer my call to her. I decide to hang up. Grace immediately calls me back. I let it go to voicemail. She leaves a message. I do not call back.
Believe it or not, my family gave the Pierce Brothers corporation the benefit of the doubt — we did keep in mind that the Chino location was understaffed and decided to contact their West Covina location on the same day… However, their staff was just as unprofessional, but this time did not return any of my Aunt’s calls. They finally returned her call the next day and had us come to their facility. Instead of telling my aunt over the phone that they could not accommodate our needs, they waited until we physically arrived at their West Covina location for «Jesse» to tell us in person. Rude. Especially to a family that was grieving a loved one.
Through my extensive research in finding a decent mortuary, my suggestion is to AVOID ALL CORPORATE MORTUARIES SUCH AS PIERCE BROTHERS AT ALL COSTS, and locate the smaller independently owned mortuaries who have been in business for years. They are more accommodating, compassionate and attentive to your family’s needs.

As a vendor, delivering funeral flowers for a service this evening, I encountered only extremely unhelpful, rude employees who seemed to not care at all about A) the grieving families who are in a very fragile state of mind, B) the vendors who were hired by the grieving families to accomplish their vision of how they want their loved one to be viewed for the last time or C) the fact that there is an outlet to express our dissatisfaction to the entire world.
If they treat vendors like this, how must they treat the general public who knows very little about this kind of event?
I was surprised at the attire worn by the employees– visible tattoos, piercings and bad attitudes. I help people all the time plan the most sentimental and often biggest days of their lives. most of the time it is weddings, but funerals sneak in there too. I can only say, now, that i can never and will never recommend this mortuary to anyone, ever.