Walmart

(Lengthy review)
I just downloaded the Walmart app, and it was brought to my attention by another Walmart shopper that the tide pods that are normally $ 17 were coming up for $ 2.66, and I have a $ 2 manufacturers coupon. So I made my way to this Walmart so I could uses there so called «price matching». When I came to the register I was greeted by two very unhappy women, who were more than unwilling to help me. I began to show them what I was seeing in the savings catcher app, they pulled the same ad up on their phone and proceeded to tell me that it wasn’t right. Her explanation was that it wasn’t her problem and although the product I was trying to buy and the product that was being advertised were exactly the same she wouldn’t do it because it wasn’t her problem and the difference between the prices were to big. I asked to speak to her manager and the manager didn’t even bother coming out after I asked to speak with him or her.
The whole time this was happening I noticed a guy standing behind the two cashiers helping me after the other manager didn’t come out the cashier stepped back and explained to Xavier the Customer Service Manager what was going on. He then proceeded to check the app on his own phone, and it showed exactly the same tide pod 54ct at $ 2.66. He then went on to tell me that Walmart and
(the app) are two different companies and if one had an issue it wasn’t the problem of the other.
These managers were the most unhelpful miserable people I have ever come in contact with. After the customer service manager said it wasn’t his problem and that I could go make a complaint to some other department I realized he was really confused about his job and Walmart is doing a terrible job preparing their employees. His job title is «customer service manager» so I’m not sure who else I would be able to contact if these are the resources I have. Xavier ended up telling me it wasn’t his problem and I could take it up with someone else and although everything was the same it wasn’t his problem and he didn’t have to do anything. At this point I was upset with the service I was getting and just decided I would leave and contact the manager of this store and someone at
later so I asked for the names of the managers that were involved he rudely said his name was Xavier and he wouldn’t give his last name and when I asked for the other manager he said it was his decision and no one could override that. Even if he wasn’t going to do the price matching he could have explained in a professional way, he is a manager and the way he conducted himself was very unprofessional.
Walmart advertises price matching so even if it were a glitch I can’t understand why they wouldn’t price match their over website. I’m extremely disappointed in the service I received and I can say that this Walmart lost my business, and that of my companies.

Walmart has 30 check out lanes, like 40 people on staff at one time, and about 4 people checking people out.? It’s taken 30 minutes just to check out… Why is it so hard to have more staff on the check out lanes?

Don’t come here if you’re in a hurry or expect to leave with what’s on your shopping list because lines are ridiculously long and everything is always out of stock. Complaining about it is pointless though because all Walmarts are like this. At least this one is clean. Oh and check the expiration dates on deli items. Bought expired merchandise without realizing twice already.

It’s so disappointing that every time I use a «WALMART» coupon at Walmart the damn cashiers act like I just invented a new program. Even when they call over the «lead» they lie to ur face saying u can’t use two coupons in one transaction. Then I bust out a previous receipt using two of the same type of coupons and all he could do is walk away. No customer service training, no life skills, definitely shouldn’t be a lead because u don’t kno the coupon policy and u lie to a customer in their face. Walmart on Grand in Chino is a hot mess!

Decent store, not great, not terrible. I’ve met some good workers and I’ve met some bad ones. Some are helpful amd knowledgeable and some avoid you at all cost and if they have to deal with you they just advise you to talk to another employee. Good prices though

The products/​merchandise are good. The associates have no customer service, very lazy, doesnt smile and doesnt want to help.
The HR department should filter out these people and improve the process of application.

Came here to buy a stereo, I had some simple questions about the unit but no one who worked in electronics had a clue of other own product and didn’t even try to assist me. I was completely ignored, I will never step foot in this establishment.

Came in on a Saturday to the Walmart Lube Express for an oil change. Arrived at 9am to see no cars, nobody in the garage and all lanes chained off. Thought it was closed but I was just their first customer of the day. Got the synthetic oil change since they are running a $ 5 off promotion. They used Mobil 1 oil and Fram oil filters. In and out in less than 30 minutes.

I went to buy a few things tonight at around 9 p.m. And boy was I amazed with the customer service from 2 of their employees.
This lady at the self checkout was beyond what you’d expect at a Walmart. The way she presented herself, to how she asked if I found everything ok, to how she ushered me to the next available register. She was definitely professional. I actually felt like I was in a 5 star hotel!- I’m not kidding!
The other lady who checks the receipts before you step out of Walmart was also very courteous. She greeted me with a nice smile. She looked alert, confident, and well-​mannered.
I actually left feeling like I just spent $ 11,000, when really, I just spent $ 11. To think, these ladies do not get paid as much but they’re still working hard and giving it their best. I am definitely impressed. I hope these ladies get the praise and recognition they deserve. If not, I’m sure their perseverance and mannerism towards work will bring them much success!

I just wanted to mention that I had a really good experience with a lady working the floor named Betty (name tag said Beatriz). She was so nice and really helpful in finding tahini sauce. The item was difficult to find but she didn’t give up on it and found it for me. I’ve never had better service at a Walmart.

too bad service about two managers，
Another way, The lady name Quenziel too nice, thanks

Always 1 register at returns and I’m just trying to pay a bill. This is ridiculous. Please hire more people.

Everything in my previous posts still applies. Still the bare minimum registers open in the morning; still had to flip the price tags over to see the price. But shout out to the employee who rang me up today, her name was Jordan. She was extremely friendly to everybody and bagged my groceries carefully.

This store needs to stop with all the announcements. Other than that, it’s fine :)

Well last Saturday the day after Christmas I went here to do some shopping, Dad got a pedicure, etc… I had a coupon for $ 15.00 off any whole turkey. I didn’t want the turkeys to be gone off shelf since the holidays were over, so I snagged one. I generally go through the self-​checkout, it’s easier and quicker.
So when I scanned my coupon gave me $ 1.13 off, so I asked the clerk and she tried her magic and still same result. She hailed the front Manager at this time, which even she couldn’t believe it took at least 15 to 20 minutes to come over. I got the feeling the clerk was embarrassed, on the length of time it took this Manager to come help, I told the clerk my Dad was getting a pedicure, not to worry. Well when the Manager finally showed up, she processed the coupon and had the same result. So then the Manager took the coupon and read it to me and said «„SEE IT SAYS VALUED AT UP TO $ 15.00 OFF“»” then said guess it’s only worth $ 1.13… I said «NO ANYTHING OVER $ 15.00 i PAY THE DIFFERENCE ». She said she had no control over the amount, I said well there is an 800 number why don’t you call, she said they don’t do that. Well I said okay I will use it somewhere else. Bought the rest of my groceries and took them out to the car. Since Dad was still getting his pedicure I called the 800 number and they said no WALMART is one of the biggest retailers that accept the coupon. Well I TOLD THE CLERK AND SHE CALLED UP THE CUSTOMER SERVICE MANAGER – he tried and again had same result. I told him that ‘REALLY THIS IS RIDICULOUS’ he spotted the STORE MANAGER at that time, flagged him down, and after their pow wow, said THEY COULD DO NOTHING ABOUT IT. Keep in mind I have worked retail for most my life, and knew they could.
So when I got home I called WALMARTS CUSTOMER SERVICE DEPARTMANT CORPORATE, he apologized and said that they will honor the coupon, and the STORE MANAGER OF CHINO HILLS, will be contacting me. Meanwhile I went to STATER BROS later that afternoon and they processed the coupon NO PROBLEM.
Well I got a call this morning from Sharon the STORE MANAGER, she left me a voice mail. I called her back – she address me as MARCO AND I ADDRESS HER AS CHERYL. Oh well that got screwed up. Anyway she apologized and said she would be willing to help out and honor the coupon. Well I said THANKYOU, and even though I live in ONTARIO, I DRIVE ALL THE WAY DOWN TO CHINO HILLS BECAUSE I LIKE THAT STORE. I also told her that STATER BROS HONORED THE COUPON FOR ME. She more or less said OKAY-​IF you have any problems in the future to call her and she’ll take care of it. =\
Well what happened to offering an INCENTIVE in order to insure your customer will be happy and continue to do business with the LARGEST RETAILER IN THE COUNTRY!!! I think that WALMART HAS GIVEN NO, NONE, AUTHORITY WHAT SO EVER – IN ORDER FOR THEIR MANAGEMENT STAFF TO THINK ON THEIR OWN – USE COMMON SENSE!!! Very Disappointed!

Descent Walmart, really.
This is a HUGE store, tons of easy parking and they actually had most registers open with only a person or two in line at each, not bad.
Fully stocked, we found everything we came in for and way more, you just really can’t beat the prices here.
Quality is a hit or miss, depending on what you buy, but overall a great value as they carry many brand names items for cheaper then elsewhere.
Service was fine, store clean and well maintained, glad we stopped in this location.

1) Excellent Location, and it’s literally connected to Sam’s Club where they have even better deal$$ than Walmart… despite them being the same company.
2) Plenty of parking because it sits in a large shopping center that has an IN-​N-​OUT, Best Buy, and plenty of Restaurants
3) Located of the 71 frwy & the Grand Ave exit

I HATE coming here. The customer service is the worst! They don’t greet you when being rung up at the register. They don’t say thank you. The last two times my husband and I have been here we’ve had the strangest experiences with the cashiers. Very odd conversations, one lady didn’t even respond to my husband’s question until the end and it was a rude response! Ew.
They changed the hours, only open till midnight now. Personally, I’ll wait 8 more hours til target is open and go there.

They are not 24 hours anymore.
From now on they only open till midnight.

Personally, I prefer shopping at Target over Walmart any day of the week. Not only because of the «Red Card,» but the selection of goods is more suitable to my tastes. On this particular evening, I was in the area running a few errands and forgot to pick up some acetaminophen. Walmart was close by so I decide to just run-​in and out real quick.
First thing I noticed was a lot of employees on break sitting adjacent to the front entrance smoking. If you want to smoke, go for it. But, right in front of the main entrance? Really?
Also, I don’t know if it was just this location but it seemed very under staffed at night. There were a lot of people shopping and just a few cashiers. Ugh, it took me 30-​minutes to pay for an item and get out.
Next time, I will make it a point to drive to Target, or even a grocery market.
Enjoy!