Best Western Chula Vista Inn

I stayed here with a friend. Im not happy about it but I tried not to complain. The location is ok because its near stores. However, we stayed in double rooms (connected by a closing door) and you could see the cord duct taped to the carpet when you opened the door. The paint was chipping on the floor of the bathtub. I mean chipping so big it was at least the size of my hand. Fridge and microwave could not be plugged in at the same time because the plugs overlapped and only one could work at a time. There was a large single drawer turned on its side (about 4 ft tall) near the tv. There was definetly no use for it whats so ever, its like they were just storing it in the room. You get what you pay for.

Worst stay ever. Rooms not cleaned properly and to add insult to this NO HOT WATER… I would not recommend this location.

We had low expectations staying here knowing the hotel’s star rating and from other reviews. But we were never comfortable and didn’t feel at ease during our 3 night stay. The lack of cleanliness and the inability to get rest due to noise were our biggest sticking points.
The hotel is conveniently located to the 5 and to the blue line trolley stop on H street. There is also a liquor store across the street to quench any thirst. In the rooms, you’ll find a large refrigerator, an ironing board and iron, a coffee maker, a wall lotion and soap dispenser, a flat screen television, and a microwave. You’ll also have free internet and continental breakfast in morning which I wouldn’t rate highly due to a lack of breakfast proteins (just hard boiled eggs, no bacon, sausage, etc) and a broken waffle maker timer.
The bathroom had an unpleasant odor with cobwebs in the fan. There was absolutely no soundproofing from the outside. From footsteps to normal conversations to a couple fighting, we could hear it all. In the stairwell next to the main office, there was a dead bee hanging from a spider web attached to one of the hallway lights. I’ll call the bee Barry. Barry greeted us every time we ascended and descended the stairway. If you get back to the hotel late at night, the far lot is not lit well, which will having you looking over your shoulder walking back to your room. I’ll always give a business the benefit of the doubt, especially if I think they’re making a concerted effort, but we just didn’t feel comfortable here. You can do better.

We selected this location among others whose premises where not –in our opinion– at the minimum level that we expected –and always got– from the household name of yours.
We had been more than lucky that we found Mr. Anderson, the Manager of this hotel, who, even though all the accommodation were already sold out he tried –and founded– a way to receive us, for a partial time at the beginning and later for the rest of our desire to stay.
His quiet, polite, firm and acknowledgeable way of management gave us a great peace of mind, when –at the same time helped us to restore our confidence in the hotel brand.
Given our long life experience in administration duties, we want respectfully emphasize that Mr. Anderson is an asset for the Best Western Brand.
We do not want to forget to mention here the helpful and dedicated way that his whole staff assisted us.
His assistant Carlos, the desk receptionist s Carla and Yasmin, always ready to help, and more especially yet the assistants at the breakfast court Josefina and Juana and the housekeepers Mary, always nice and with an evident will to serve and make our stay very comfortable.
Thanks to all of that, we will keep choosing this hotel brand in our next travel projects.

This hotel was better than I expected. For the price it was not bad at all. Close to the freeway, friendly staff and a pretty nice clean room. My only complaint is that the pillows were not very comfortable.

The bed is comfortable, the room is clean but the receptionist at night is nosey. He was asking me so many questions that delayed the process of checking in. It was really late already and I just wanted to check in, get to my room and rest. I haven’t been back here. That guys creeped me out.

Wonderful stay! Great staff, great breakfast the room was clean and awesome! Defiantly worth the money!!!

I reserved a room with a king bed and sofa bed. I was offered either a two double bed room or a room with only a king bed. No apology or offer of compensation. The walls are also paper-​thin. Very disappointing.

This place was awesome. Great customer service. Front desk guys were great! .can’t wait to come back.

Okay spot for temporary stay.

The rooms were decent and clean; seemed pretty standard, honestly. There was some noise in the morning as some kids were running around on the walkway on the third floor, but that wasn’t too bad.
What really stood out to me though is how friendly and helpful the staff was. The folks didn’t seem fake at all and they did point out some great spots to eat nearby (Zorba’s Greek Cuisine and Tacos El Gordo are BOMB, by the way). Also, the WiFi seemed fine, so I’m guessing the other reviewer happened to try to sign on at a bad time.
I’d stay here again if I’m in the area.

Don’t bother to stay here unless you plan on staying up all night
The air conditioner will make a racket every time the compressor goes on
We planned on staying 3 nights but are getting out of here ASAP

This is pathetic hotel … wifi didn’t work in night when I required and rooms were not clean … there were spider webs in my room. worst breakfast ever…

After reading some of these reviews there must be two parts of this hotel or the other reviews are written by the owner. The room we had was really gross, old stained carpet so bad i would not take off my shoes, stained sheets with what looked like blood? Mold i bath room and closet. Homeless crack heads living outside your window, and bed bugs… NEVER STAY AT THIS DUMP… The manger was a real jerk

Alright, I’m a local so why am I in need of a hotel room? Look man don’t judge but i still live at home and when you need some lovin and alone time with you’re bf, these are the measurements I must take, because the backseat of your car gets old fast.
Groupon hotel deals are always a bust. So we made some calls and figured best western was a decent hotel chain.
$ 89.99 and a free continental breakfast? Alright how bad can that be. We’ve stayed at worse like the Navajo lodge on El Cajon blvd for $ 65-​$ 70 and night and anything is better then that place.
The outside looked decent and nothing sketchy or weird patrons hanging around. Just a bunch of out of state and Baja license plates in the lot.
We had no interruptions, heard no suspicious or «loud» activity and felt completely safe. The room was clean and there was a TV and stainless steel microwave and fridge, and coffee maker.
My review and three stars is over one thing that I cannot get over and I have never seen before… And that was the very peculiar tub/​shower combo and bathroom layout.
It was the first thing we noticed walking into the room. A jet rub with a shower on a tile
Platform RIGHT NEXT TO THE BED. The bathroom and sink where next to it in its own room. So so weird. You literally had to climb in and out of the tub and how to God you didn’t slip on the tile steps and bust your ass.
If you’re on the bed you’re for sure feeling some of the shower mist. The tub was dirty and even though they had jets in
It and it was tempting I did not want to even think of submerging myself in there. The shower head was no adjustable and pointed so far up.
This was all I could stare at as we were in there. Whatever, I got some booty and just gave myself a bird bath and ate my free cereal and sausage and eggs and called it a day.

This place was hideous. Wasn’t looking for or expecting much for a 1-​night stay for a DMB concert, but this place barely even fit the bill. Rooms were stuffy and clean-​Ish… Awkward layout with a shower and toilet in one area and a sink and mirror in another area. Can’t leave out the fact that there was a 2 foot section of mold on the wall next to the shower. There was no attempt to cover it up or repair it and it wasn’t like it wasn’t obvious. Condensation was leaking from the air conditioning unit all night long.
Pool was acceptable, barely, for two chicks to layout for an hour. Hot tub was useless. Wasn’t hot.
Breakfast satisfactory, about what you would expect for a free breakfast at a hotel. Except we had to grab coffee off the cart because the service people came in to take everything away five minutes before the breakfast was scheduled to be over.
Again, wasn’t looking for or expecting much, but I still would expect a little bit better quality for the price that we paid. Next time I’ll pay the extra 10 or $ 20 and stay somewhere nicer unless I have a coupon to get this place for less than 60 bucks a night.
Plus, if you don’t want to drive to the concert venue, expect a $ 40 cab ride.

I’ve seen better Best Westerns as far as cleanliness is concerned. The room is standard. Found two types of small flies (killed one if em). Can be noisy outside if you have noisy neighbors. There are lots of Mexican food places on Broadway.
I’d probably stay here again because I got the room for a fairly inexpensive price through
.
Free parking, complimentary breakfast and free wifi.

Basic motel. Meets standards.
Our home was having some repairs done so our insurance company booked my family here for a couple days. The first thing we noticed when we got to our room was how badly the décor needed a facelift. The room was clean which is a positive but could definitely use some paint and stucco to fix a couple cracks in the corners in the bathroom tiles and some of the walls.
Towels were always fresh and clean and the beds comfortable though a little squeaky at times. Some of the upholstery was stained especially one of the chairs that we used as our mini-​table. The shower was a nightmare. Not only would the shower not work despite tugging hard on the lever but the water would never cool down to a warm comfortable temperature. I had to keep checking to make sure that I didn’t scald myself with the hot water.
On the plus size, they had WiFi which was a blessing if you’re stuck in a hotel room for hours. For a basic motel, it served its purpose.

This place is not awful, but it isn’t amazing either. First thing I noticed when walking into our room was that it was simple (which I like, there’s less to catch & hold dust & less for them to clean) I don’t like hotel rooms that have too much décor, we had a king bed, tv, dresser, desk & chair, couch, & coffee table. Nothing fancy but definitely modern. The room is clean, bed is very clean, sheets smell fresh! Big plus! My only complaint is how loud EVERYTHING is! The bed is really squeaky, the small refrigerator motor turns on every 15 minutes with a loud & annoying buzzing/​clicking sound, the street is near by & lots of cars (I live along a main road so that doesn’t bother me too much) the walls are creaky, I can hear the footsteps of the people upstairs, I can definitely hear everything people are saying in the parking lot outside our 2^nd story room at almost 1 in the morning. (I called the front desk about it, he was very nice & apologetic, explained he would do a property walk through to take care of that, less than 5 min later the loud guests were silent! Plus for that!) 3 stars seems bad but giving this place 4 stars would imply that I was able to sleep during my stay, which I have yet to do. :/​
Positive note, I like the size of the vanity in the bathroom & I like that the sink/​vanity is separate from the toilet & shower.
Even though the bed was squeaky, I found it comfortable, the pillows on the other hand, are not my favorite but at home I sleep on a tempur pedic so what’s better than that?
Just a note, I am a very light sleeper so this review is based on that– my husband is not & is sleeping like a baby!

4 stars because they were so willing to work with us! Great customer service when I needed to change the date and when I called again to see if I can extend the stay. Even though I called last minute they still charged me for the deal I found weeks earlier for the extra nights.
We arrived pretty late that night, but the lady at the front desk was still cheerful and welcoming. We asked if we could have a bottom floor room (so that lugging our things wouldn’t be such a hassle) and she made it happen. I liked that she still advised us that the rooms on the bottom are smaller than the top floor and if we changed our minds the next day we could definitely change rooms.
Clean and updated hotel/​rooms. They’re also eco-​friendly so rather than offering little soaps they have a dispenser in the shower for shower gel, shampoo, and conditioner. ALL are a-​ok! I tried them! So no ill smells or anything.
Pool was clean and lounge chairs provided for laying out =P
I really liked that room service attendants really did a great job. We kind of threw our things wherever, but when we came back I saw that all our things would be organized in neat piles on the table. They even folded the blankets we brought from home for us. Haha.
Breakfast is provided in the Bonita room next to the pool. There’s about 4 tables to sit at, so you’ll have to probably take your food back to your room. There’s bagels, cereal, coffee, a waffle station, hard boiled eggs, pastries, yogurt, juice, and Jimmy Dean breakfast sandwiches provided. The waffle batter tends to run out quick (probably because it’s the coolest thing there) so I’d advise to get there before 8 if possible.
The only problem I had would be the parking lot. It’s quite small so it’s hard to maneuver around and find a free spot.