Freeway Insurance Services

Katrina Arce works wonders !!! OMG she is like so professional and goes above and beyond the call of duty. She needs a golden globe award she saved me time and money on my moto insurance.

Adela was so wonderful to work with! Her friendly personality and knowledge of the process put me at ease as she was able to answer some concerns I had about adding a new car to my policy. She gave me options and helped me find the coverage I needed. She worked with me throughout the day and although I had to call her back several times throughout the day while I was at work she was so patient and even pleasant about all of the interruptions. We went back and forth from calls, texts, and emails and she was not even fazed. I so appreciate her customer service, Thank you Adela!

I was looking to switch my auto insurance & I am very happy I came across this place. Staff was really friendly & welcoming. Gerry was amazing, helpful w/​all my questions/​concerns, he really knows what his doing. I’m happy w/​the coverage and my lowest month to month payment! So, thank you Freeway Insurance. If you are looking to switch insurance, this is the place

Hate how you call for a quote and they keep calling back asking if you are still interested in starting a new policy. You ask them to stop calling and guess what, they call again.

I rarely ever write reviews for places, but I was extremely satisfied today visiting Freeway Insurance. I called in about a quote yesterday and and spoke with a very polite agent, Jasmine Vargas. She followed up with me this morning and advised me to come in immediately so we can start the policy. Her professionalism and customer service was out of this world. She was very informative on the policy and answered all questions I had. I highly recommend this place to anyone looking for insurance. Ask for Jasmine and I guarantee you won’t regret it! Thumbs up to Freeway for having people like her on your team!

The assistant manager Trina Arce is the best customer service that you can have, she has helped me out and got me a sr22 with no hassle and no trouble at all, I would highly recommend coming to freeway insurance and seening her!!!

Very bad service! Brenda Solis and the company it is a rip off! I went to get info to see if i could save money on my current policy, I dont know what she did but supposedly I started on a new policy that I never agreed on! I had automatic payments on my current policy she said to stop those and to make the payment there with a check, So thats what I did! Auto payment still went through and also they tried to cash the check which i did not allowed cause I wasnt going to pay my policy twice! i spoke to a representative by the name of Juan about 6 times and explained to him what happened cause they kept calling me and asking me to cover the check, like hell no, My policy is already being paid. I showed them proof of my bank statement that the auto payment went through and they still sent me to collections!

ok so i just recently bought a policy here and (BRENDA SOLIS) & (KATRINA ARCE) are ripoffs! since this was my first time buying an insurance and im under 18 years old they persuade me to sign under my moms name for $ 867 dollars and then i got in trouble with my mom and she went and talked to them because she wasnt happy about it and she wanted the money back. We had talked to the manger and he said he will refound the money, never receive 1 cent, im going to sue this institution.

Katrina provided fast and easy service over the phone. They’re rates are fair especially since I had an accident on my record, and they offer a lot more benefits then my previous insurance company. I would recommend this place to anyone looking for great rates and quality customer service!

The broker Henry Yu told me I would get 25 mile towing radius with the policy he sold to me. I found out I was really only getting 15 miles. Long story short I went to the manager Quang Nguyen after being ignored by Henry and he cancelled the policy, but not until I agreed to pay him some money (originally $ 200 then he lowered it to $ 100 then $ 21 after I reviewed them on BBB) for a policy that I never wanted, and the broker had lied to get me to sign up. Quang kept trying to get money out of me, but I wouldn’t pay $ 100 for not even two weeks I was on the policy. Especially after I had already paid first and last month.
He gave me two options. I guess he got tired of trying to get $ 100 from me. I wouldn’t pay it, because I was sold a bogus policy. Option 1: signup for a new policy and still pay $ 100 for the other policy that I didn’t want. Option 2: Pay him $ 21 and he would cancel the bogus policy (leaving me with no insurance). I chose option 2 and walked out of there with no insurance after being a customer for four years without any prior problems. By the way I had never met Henry or Quang before.
Before all that I would have rated my prior experience with this company 5 stars.
The corporate office contacted me and waived the bogus fees Quang was trying to charge me. That’s what I would expect from my insurance company. Its too bad I had to deal with this broker Henry Yu and this manager Quang Nguyen, because of them I left this company that I really liked for four years and I am now insured by another company.

I don’t recommend Freeway. Don’t fall for those TV ads they’re fake. When you arrive and speak to an agent they give you another quote and more expensive. What’s my point? It’s a rip off.

I had a bad experience when I got my quote I asked if they were brokers. the agent said yes. Then I asked for the broker fee did not get an answer would change the subject and said since my car was salvage. My insurance was coming up so expensive. 300. 00 dols. To start? Something didn’t sound
I got the policy. Days after I got a lot of quotes I found out how fool I was to get freeway ins. So I went in and cancel found out I was only getting 50 dolls. Back because 200 dols. was the broker fee for the company? It is ridiculous. Amount of money. I tried to negotiate at least half of the money. but they said it was to late once you sign you loose that money. I would not recommend nobody that wants a cheap insurance.

Yeah. Freeway… I have definitely been speeding on this road.
Freeway has turned out to be the best decision.
I have nothing but great things to say about Israel (agent of freeway).
He went above an beyond and understood my frustrations and kept me at ease. I really like the way he explained to me everything and how he made me feel about the process.
Israel went above and beyond.
He explains me everything and made me feel I had adequate coverage.
I would definitely recommend everyone to go to freeway even if they are a broker.
I really look at every option available and trust me I found price and service.
Freeway up to this date has been a great thing. I hope I never have to use my insurance but in case I do I know I made the best decision and I have peace of mind knowing I have the best coverage for the best risk!!!
Try them out.
You won’t regret it.

Tree was awesome and very helpful thank you! You made my visit very easy and fast. Those who visit see her!!! She called the company to make sure all was good thank youm!!! thank you!!! Keep up the good work Katrina aka «tree» keep up the good work

These people are scam artist. I dont even know why they are on Unilocal everyone seems to be giving them one star. I got quote over a phone for 17 a month. So i went in and everyone just didnt seems right. they had ghetto people working here. than they could not find my quote (i didnt remember who i talked to). and i gave them my I. D with 2 other people i wanted to add on after all the info was put into the computer i asked him are you done with the I. D he told me that he need to photocopy it. Ok? i just want a quote. than he said well i can do it now or later better now than later. I told him i just want a quote right now. and than everything change. Earlier i told him the mercury gave me a quote. and after i I. D thing happen he rushed me out the door and told me i better go with mercury than… they just want your money. if you check the other location they all have 1 stars from REAL people!!! Lucky me i didnt sign up with them. after reading the reviews. and again i am suprised that they are on Unilocal