Party City

Went today to try and find a cake mold for my sons batman party, they didn’t have it unfortunately. When I went to ask for help a lady who only spoke Spanish tried to help me but had to find a translator which took a few minutes. I would have hoped that everyone working spoke English and not solely Spanish. I may live in CA and close to the border but I’m from VA and never learned a lick of Spanish.

Way too crowded! Line literally wrapped around ¾ of the store. Service wasn’t very helpful but I stopped by during Halloween season so I guess that’s to be expected

Due to it being Halloween week I’m not surprised by the crowd. Manuel was amazing and help me get the costume I wanted. I waited in the long line to order the costume and we waited for quite some time. He kept apologizing and making small talk to help with the wait. After a few minutes, several other customers passed by and no one responding through the walkie talkie he said let me get it for you. I followed him over to the pick up area. Unfortunately the costume I wanted that they stated on the board was available was actually not available. He promptly asked me for another costume number and he retrieved it. He made this experience a good one and for him he gets 5 stars. Due to the lack of staffing and the inaccuracies on the costume board it took away from the experience. Obviously being that it was pretty much a last minute buy, it is something to be dismissed. But the staffing issue should be addressed being that it is the probably the busiest time of the year.

Order ahead of time if you’re going to order balloons. They need 45 minutes to blow them up. WTF?

They SUCK. RUDE CLERKS, SLOW, UNKNOWLEDGABLE. A bunch of idiots. Plus it would’ve been nice if I could’ve purchased the item I «wanted». They don’t take debit cards. And the item I ended settling on was overpriced, the wrong color and not what I wanted. So freaking frustrating! !! She acted like i was going to steal them so I couldnt have them to add yo my cart. Huh!!! At first the clerk just read off the prices and told me what color wristbands they had. when I asked to see them she acted like I was putting her out by having her DO HER JOB. Is it really that hard to help out a customer out with a purchase … after all.. no customers no JOB for you… hummmmmm
And to top it off they wouldn’t let me use my debit card because they don’t take them there!!! WTF?! They would only run it as credit and wouldn’t acept the I’d on the back of my card. it looks like me. ummmmm whatever idiots.
Hate this store. Every.time. I shouldn’t have come back.

Although the balloons took forever to get blown up… the cashier Raphael was very cordial. Funny helpful and quick. Hooked me up with a free little character weight for waiting for a while. :)

This is the most rude party city there is a girl names Arely is very rude and has no customer service whatsoever. She was taking out on the customers that her machine was not working and it was declining people’s cards when a stated its not the card her rude response was «I know it’s the machine and if you don’t like it you can always pay cash» I stated that if they had that issue they needed to put a sign at the door so customers would come in prepared since I never carry cash, her rude response with «well why would we that makes no sense» really dumb ass? Wow I asked her for her name and she spelled it out for me she was so upset that she did not give me my receipt when I asked her for it she said its in the bag, I searched the bag right in front of her and I said would you like to look? Then she proceeded to give me a copy. Right before I walked out they told all 15 customers waiting In line they were only accepting cash customers started getting out of line to leave «hence why a sign is necessary» never again!

OMG!!! For the first time I had an excellent customers service at this location there is a young men named «RUDY «or at least that’s what his badge says he seems to know everything I asked and he responds and he even walk with me to show me where the items I needed are but other employee call him and he left when I was about to pay he was at the registry he ask me for a donation honestly I don’t even remember for what my donation was but who can say no to a very nice employee? For sure I’m comming back to this location and hopefully I will found another kind employee there! Good job party city you are improving your service.

I purchased foil balloons for my son birthday 2 months ago and when I finally went in to get them filled with helium they made me stand in there long as line just to drop off and pick up tomorrow. The employees are never helpful and they are never around when you need help looking for something. The worst party city I’ve been to by far. They need a separate line just for balloon orders.

I liked that this place had a lot of options for halloween, but they suck at helping anyone with halloween! We stood in line to get help for over 20mins. They had only 2 people helping… One guy with an attitude and who was rude to the people asking questions… and a girl who had no idea what she was doing! It was extremely hot there! Thought I was going to pass out! We basically gave up and said screw it and went to Walmart! Where we got the same costume at $ 5 less than what we could have paid at Party City!

As long as you don’t go super close to Halloween you are straight going here. The store and staff get a little rough the closer it gets to Halloween. But hey I would too if I had a bunch of idiots running amok in the store scrambling to find costumes or Halloweeny items.
I have gone here for party decorations, favors, costumes, candy and of course our most recent purchase a sombrero. Party City never fails me when I need random odds and ends like this. Gold plastic coins for the end of my rainbow treasure yup they had them… as well as candy ones to mix it up a bit.
Party city is a great place to browse too for any occasion they have some clever items that you never knew you needed till you strolled through there. Check it out with time and planning you should find everything you need. But once again be warned Halloween is not the time to go!

Love this party city, except usually people who shop at this location seem pretty snotty. What out fort people that might bump you in order to get what they want. even when its not a holiday and not bus y peopled push and shove.

I’m at the magical age of 25 where people are getting engaged, married, having kids, friends kids are having 1^st birthdays, etc. etc. so I’m finding myself at Party City more then ever!
This place is well organized and they get pretty busy.
What irritated me is I order 4 pink, 4 yellow and 4 purple balloons and asked them if they can alternate ribbon colors? Pink balloon with yellow ribbon, purple balloon with pink ribbon so on and so forth.
Lady says straight up no. We don’t do that. Okay I’ll pay extra (I guess?!?). No we like don’t do that at all. We’re busy and we can’t do that.
Wait, how is that difficult? Can’t you just say sure no problem and smile! It’s called customer service, I’m not trying to inconvenience you it’s just a simple request.

OK So I dont know if Anyone has told Party city BUT!!! Now a days People Graduate YEAR F*&KEN ROUND!!! ITT, PIMA, UEI all these plus more have graduations every other month so WHY are Graduation item seasonal?! Plus if you need to return something due to the package shows it in a larger pop out size and when you open it up its only a a few flat pieces you get the following words… «you cant return it cause it’s seasonal» you say «I’m not returning its an exchange for something I am going to pay more on/​» they say «you already opened it» it get s to the point that her attitude pisses you off you say «NO SHIT! THAT’S HOW FOUND OUT THE PACKAGE WAS MISLEADING!» «JUST GET YOUR MANAGER!» In the end I exchanged it but you should not have to go threw this just for an exchange

I hate this Party City I do I do I do! Especially around Halloween time! I know it’s my fault for waiting till the last minute to buy a costume. I went in there yesterday on my lunch break! There was a HUGE line just to order the costume. I couldn’t even look at the wall because I was in such a rush. I spent my whole lunch hour in line to only get to the front of the line and have no decent costumes available! Darn you Party City! Why do you only have 1 worker taking costume orders with only 3 days before Halloween? Another worker would speed up the line!