Glamour Shots

As most people have discovered this studio through groupon with a deal that you cant beat. I will say I would not do my photos here again I felt as though the staff did not care about what I wanted. The person did my makeup really great but not so good with my hair they are not professional stylist clearly. I did not like how the photos turned out very little were ok I did not feel beautiful in them. The packages are extremely expensive and not worth it. THEY WILL NOT REFUND WHAT SO EVER THAT COMPANY SUCKS. DO NOT BUY THE GROUPON DEAL

I got a Groupon because I though it would be fun and it was only $ 20 so I figured I’d try it out. When I got there the front desk didn’t greet. I walked up to check myself in and thats when i saw one of the photographers editing another clients personal pictures. They have the computer at the front desk facing the clients which i thought was bad for privacy. I had to fill out a bunch of paperwork, Then they took me to the back to get my makeup done. The makeup artist was nice and friendly. One of the girls looked at my outfits and didn’t make me feel very confident with what I brought. Once my hair and make up was done I went into the room to get dressed. They didn’t introduce me to the photographer before so I felt awkward walking out the way I was dressed. That’s when I saw it was a guy.. That made me uncomfortable and nervous. I started talking to him to break the ice and it came out that he had only been taking pictures there for about a month. That made me feel very uncomfortable as well. He said that he usually took pictures of landscapes. So we took a series of photos with different backgrounds and outfits. I had really wished my best friend was with me. Then they had me wait while they edited my picture on the front computer which made me feel even more uncomfortable because other clients were walking in and could see them. I had thought they would give me an IPad where I can look through and choose which ones I like and they would edit one and let me go. Butttt… they sat me in a room and displayed my photos on a big screen tv. It was me and one of the staff members, she told me to say yes to the ones I liked and no to the ones I didn’t like. We’ll I felt very insecure. :/​she showed me the photoshoped pictures first, then showed me the «unedited» ones. I quote that because I felt like they were edited to look bad so I would ask for photoshop. They had lots of Shadows and looked sharpened. I ended up picking less than 10 yess and the rest were a thumbs down. She seemed shocked and said when that usually happens they offer a redo shoot. I almost wanted to say yes be my experience made me say no. Then they’re really pushy on purchasing bundles. And OMG they’re EXPENSIVE! I had thought I got a photo with the Groupon purchase but I guess it was only a non filtered photo. You have to pay an additional $ 20 to get a filtered photoshop photo! I could not believe it. And they continued to push to purchase a bundle. If they work off commission, she made it very obvious! She looked super upset that I didn’t purchase anything else. I told my friend my experience and she canceled her appt.

Do not waste your time or money here. Straight scam. Outrageous prices; over $ 580 for 6 photos that I never received on-​time, correct and took over 30 days to get and supposedly got a discount using the groupon deal, they might not charge for hair and make up but they find a way to get you. Erica the manager promised 10 to 14 days, then she no longer worked there and the new manager knew nothing about my photos. When I contacted customer service rep Michelle for the Otay ranch location, I was only reimbursed $ 47 out of the $ 580 I spent and only received 1 photo. Michelle then pawned me off to the Area Manager Mike Reiff who never even bothered contacting me, so then Michelle pawned me off to the Vice President of the Company Julie McCarthy and still no contact from either, no refund and no resolution. Contacted the BBB as well.

I found this studio through a Groupon deal. I wanted to do a Pin Up style photoshoot. I have to say this studio met and exceeded all expectations that I had for a photoshoot. All of the staff is excellent and very professional. Everyone made me feel important and that my comfort and session was the most important thing. All of my photos turned out wonderful and I had such a blast being pampered! The photos I ordered arrived in a timely fashion as promised. One of the prints that I ordered arrived to the studio and it was brought to my attention that something was wrong. It was send back, fixed and re shipped at no cost to me. This studio is so wonderful I plan on coming back anytime I need photos. The makeup artists did a fabulous job, the photographers where wonderful and the rest of the staff (that I didn’t interact with directly) were super friendly! I highly recommend going to this studio. You won’t be disappointed by the experience!

Do not waste your time or money on this studio. The manager has no customer service skills and is quite rude. My family and I showed up for our appointment today, which was not on their schedule. Instead of apologizing for the inconvenience, she said, «Who did you schedule the appointment with? When did you schedule the appointment? Maybe it was too early. Did you receive a confirmation email? You didn’t put down the $ 20 per person deposit (which I believe was supposed to be covered by the Groupon).» I am the customer. I do not know their processes. They are supposed to guide me through their process, not blame me for their mistakes. I don’t expect them to be in business long. Too many other studios out there who run their businesses well and treat customers with respect.