Sunglass Hut

This review is on behalf of my mom– yesterday Brian from the Otay Ranch mall. Although he was unable to provide assistance he called directly to the San Ysidro location to locate my replacement sunglasses. Most times with customer service it ends with «sorry we can’t help you» he went above and beyond to help me and even let them know that I was on my way

High end $ 100-​$ 200 sunglasses sold here. Oakley, Ray Bans, and other pricey shades are in abundance. Service is hit or miss. A few times I was here associates would help out or ask if I needed assistance and at least did their job. Recently, a disinterested female associate did ask if I needed anything. After telling her I was simply looking at the moment she pretty much went back to talking to a guy she seemed to know for the rest of the time not bothering once to even offer any deals or sales or walking out to the floor as she posted up behind the register. I am not a sales expert but if I am the lone customer in the store you’d at least try harder to see if maybe I am looking for a particular item? Then again I guess scoring a date is more important then actually doing your job then huh?

Service was top notch here. Very friendly, warm and helpful. We actually came by to grab lunch but decided to stop in and check out some new glasses. They actually have a great selection of Gucci, Prada, Maui Jim, Burberry etc. We brought up that we had a couple pairs of Maui Jim that needed repair and she immediately provided us with a box that goes directly to MJ. She then helped us pick out glasses and we left impressed.
Definitely a Sunglass Hut fan.

Fantastic service! The woman that helped me so friendly and attentive. It was a very nice change from a lot of the stores at Otay where they can’t be bothered to greet customers as they walk in. She was very knowledgeable and expertly served me and the other families that came in after me without any of us feeling neglected. The only downside to it is how small the place it. Once the 2 other families came in, it was really cramped. But the service was AWESOME.

I don’t like fake sunglasses… period. I’m a sunglass snob. I can accept that. But on the flip side, I am really hard on my shades. I always forget to put them in their case, and I always use them as a headband. So, I have to give major props to The Sunglass Hut for their warranty program.
Say you buy a pair of shades you absolutely love… and you jack’em up. Paying for a whole new pair, in this economy… OUCH!
But if you bought them shades at Sunglass Hut, you got a year to exchange them for half the price you originally paid. I just took in 2 pairs of shades and exchanged them using what they call the «Sunglass Replacement Discount Exchange».
And ROMEO is the man to go to! I exchanged 2 pairs of Prada sunglasses and also got a new pair of Oakley’s for my man. Romeo is a great salesperson.
So if you don’t like «knockoffs», you gotta come here!

The Sunglass Hut is the Starbucks of Sunglasses. Just think of it is the same glasses you can get anywhere for more money. They do have a good selection and knowledgeable staff though.
Romeo, the on site eye-​guy, was cool and very helpful even though some hag was stressed out about a warranty and cash. She actually had more questions about the nearest Wells Fargo than the glasses. I can’t believe that he has to put up with that crap.
If you are a repeat customer they will also send you a $ 20 Gift Card for your birthday. SCORE.
It’s a cool spot to pick some shades but you can probably get some knock-​offs that look just like them at one of the carts for $ 10. If you want the real thing, the warranty and all you’ll be happy with the hut.