The Pilates Room – Eastlake

I decided I wanted to try something different other than the gym so I bought a groupon for 8 classes. Best decision ever! I always feel sore after a class, but the good sore where you know you got in a good workout. The teachers are all so friendly at all of the locations I like this one because it’s not that big of a studio so the teacher comes around to help you.

I’ve gone to 4 classes so far and am LOVING every minute of it. I’ve had 3 different instructors and each of them has been kind, patient and awesome! I see a lot of less than favorable reviews, but my experience so far has been nothing but positive. I am new to pilates and signed up for 8 classes to give it a whirl. Now, I can’t quite imagine stopping! It’s really easy to schedule or revise classes. Yes, they have a 24 hour cancellation policy, but that should be no reason to fuss. Just go. In terms of being able to cancel the membership, that is not something I have yet experienced, but will definitely ask about it since so many reviewers have cited that as a primary reason for their disatisfaction. Appreciate the heads up there!

It’s a pity this company has such bad customer service, I really like Adriana and Betsy’s classes.
When I initially signed up for the monthly membership I was given a hard time about a promotion they had up in their studio window, being told it had expired months prior when it couldn’t possibly have because I had only been going for a couple weeks.
Then I bought a girlfriend a promo deal which when you give a gift certificate you’re given 5 classes. I was told she had to register before receiving the classes, so she did. Now I’m being told since that deal expired in March they won’t give them to me, so I’ll have to file a dispute with my credit card.
Dee you suck at your job, stop being such a money grubbing b*tch and pull the stick out of your A$$

I have spent months trying to cancel my membership and have been unable to. I have emailed and called numerous times with no reply. My husband has even tried and they were supposed to cancel my membership last year but have still been charging his account every month! DO NOT GET A MEMBERSHIP HERE! IT IS A HORRIBLE COMPANY THAT HAS ZERO CUSTOMER SERVICE!!!

Clean, convenient and instructor was patient and kind. I took pilates about 4 years ago and was somewhat familiar. My daughter and I took our first class together today, it was her first time. We are excited to go back.

This company could be very successful. They have great, clean equipment, fairly good instructors, and they offer a convenient schedule.
However, BE WARNED, you will NOT be able to cancel your membership under any circumstances.
They have an F with the BBB!!! All for similiar complaints due to billing, not being able to cancel memberships, not being able to get a hold of anyone in customer service. They only correspond with you through email.
I like the studio, and classes. But I have having some back issues. I got a note from a doctor, the emails went on and on, they REFUSED to let me speak to a supervisor, it went on and on and on!
I finally gave up. Apparently my «doctor,» wasn’t enough for them since he is a chiropractor. As far as I am concerned that isn’t even legal?!
Their business model is crooked… They won’t last.
And I am stuck with the remainder of my membership.
Just know that your have the right to file a complaint with the BBB.
Wonder how long it will take before they get sued.

Ninguna estrella para este lugar !!! Mi error fue no haber revisado las reseñas de aquí !!! Pague $ 25 dls por un mes y tomaría 8 clases decía claramente ahí, cuando fue mi pago solo me cobraron 19 dls feliz, pero cuál fue la sorpresa que solo me darían 1 clase, toda una farsa… Cuando seleccione el día claramente me dijo que me restaban 7 clases, hasta ahí muy bien pero al siguiente día que quise seleccionar otra salió un mensaje diciendo que ya no tenía fondos…
O decepción !!! Por favor no lo intenten es un ROBO !!!

The 25 $ deal for 8session to be used within a month is great!!!
Unfortunately the teachers aren’t as welcoming. I went to my first class with my mom (54 very fit woman), the instructor talked to us as if we were dumb because we didn’t understand the way the machine worked. My mom was having trouble with hers, instead of the instructor guiding her through she just shoved my mom to the side and did it herself. I went to the second class with an open mind, thinking not all instructors were the same. I was sadly mistaken, the second teacher was just as impatient as the first. The third instructor wasn’t impatient but unamused to be teaching the class at all. The fourth instructor was the worst, her way of explaining was too advanced for most of the class, then she kept getting frustrated when we couldn’t keep up. All in all the instructors have a very bad attitude with new clients. They rather keep up with gossip with the regulars. I took 6 out of my 8 sessions because I was tiered of being treated as a push over.

Signing up for the classes was awful. I called twice and left messages asking for information and no one ever answered or called me back. I decided to just show up before one of the classes to find out they don’t have a computer but I have to register for the class online. So I’m trying to sign up for the class on my phone with no WiFi and it’s so slow. When I register it asked for a credit card so I think I’m signed up only to find out somehow I’m not. I’m 22 and computer fluent. Not only was the registering process more difficult than it should be but Fernanda Krueger was extremely unhelpful. I would think shed be a little more welcoming and helpful to new comers.

Ok so I’ve been a member for a year and can finally cancel — I LOVE Pilates and LOVE Betsy, Esmeralda, and Melissa — however I DETEST the customer service of this business. They never have close to enough spray bottles for cleaning the equipment and they allow equipment to be broken way to long instead of fixing it like most studios. Emailing customer service is ridiculous and a joke– they don’t care they just want your money and the above instructors are too good for them.

Terrible, terrible! This is the worst. You have to schedule a class online and if you decide to change your mind Like 10minutes later because you decide to change it to the morning class, you still have to pay for the class even though you don’t attend. This is terrible. I just can’t believe that they would make you pay if you accidently sign up for a class and try to cancel it minutes later. Doing my 10 classes I paid for then I’m done with this place! I wrote management and asked to refund my class and the pic is the response I received.

I came here about 6 months ago because of the great deal they have 8 classes for $ 25 and I will NEVER go back. I came 10 minutes before the class and talked to the instructor (who never greeted me) and told her I was new. She said, did you reserve your class online? I said, no. I didn’t know I «had» to. She said that I HAD to reserve it online first and then I can come to the class. So, she turned away business because of this minor thing… I have told quote a bit of my friends about my experience and they agree, it was dumb, lazy and really bad business. They now go to club Pilates and I go to another gym because I go where I feel welcome.

Okay. First off, I have not completed ANY classes here– but after briefly visiting the studio today I feel compelled to share my first and last experience. Upon entering the work out room, my friend and I were met by a woman sitting on a machine near the doorway. She was on the phone and immediately felt like we were interrupting something. We told her we just had a couple questions about classes. She looked very inconvenienced, she was face timing with someone on her phone and ended the conversation in a foreign language, and once she hung up she gave us the FAKEST smile I’ve ever seen and said «yes?». I was immediately rubbed the wrong way and almost didn’t even want to ask the questions we had, so my friend stepped in and asked if they offer a trial class– just ONE single class to decide if we want to buy a package or not — her answer was a VERY smug no, and followed with an explanation as to why (which also included a jab about currently being on her lunch break). She seemed pretty pissed about being interrupted (if lunch breaks are so important I’m not sure why there wasn’t a sign posted notifying people of being «back at 1» or whatever). Considering there are MANY Pilates studios locally that DO offer a free trial (and no smugly sarcastic fake smiles), both my friend and I will be taking our business elsewhere. Definitely don’t want to commit to a business that’s willing to employ a person like that.

Good luck trying to cancel your membership without getting ripped off. These are the worse business people on the planet and I hope their business goes bankrupt.

FYI: This review is based on the service of the company.
When I applied a year ago I purchased the $ 49.99 a month package which would last 12 months. I read all the fine print and made sure that my payments would be automatic and not charge me extra. I cannot tell you how many issues I’ve had with payments and this company. At times I would be charged twice a month and when I would contact them through email, since you cannot call them for customer service, they would deny that they charged me twice when I had proof. Also it is very difficult to try and cancel your membership early on, I am not the only person who’s had this issue, my family and friends who all got the same membership package have had the same issues, and the Pilates room never tried to work with us to figure out the problem.
My last payment for my membership was to be charged in January 2015, I made sure it was cancelled with an email. But sure enough I was charged this month (Feb.) for the same amount and after contacting them asking to refund my payment and explaining I only subscribed for 12 months, not a year and continuous months, they would blow off the fact that I asked for a refund and never gave me a resolution to their poor customer service.
The teachers at Eastlake are incredible and very friendly I just wish the company they worked for had better customer service and a phone number to contact, not just an email.

Been going here a little over a month and I love it! My sister-​in-​law recommended this place and it’s been awesome, the teachers are great and really push and motivate you to do better each time. I’ve definitely seen a change in my post baby body and love it.
I’m giving this place 5 stars because it’s all been a great experience, however I will note my first class ever my sister and I walked in as everyone else was leaving and Fernanda yelled at us that they were not done– no please wait or anything. Then for the first half of the class she just gave commands, she didn’t physically show anything which would’ve been helpful as a beginner class, and was on her phone sitting at the desk the entire first half. I’m happy I gave it another shot with other instructors and highly recommend esmerelda, Betsy, Melissa, and Tricia!

My first class was great! I started off with beginners since its been awhile since I’ve done Pilates. It was a good kick in the butt. Literally. My ass hurts! But that’s what I was looking for so this is a good thing.
Toe socks are required, I purchased a pair in the studio which was a big mistake. $ 18 seems a little high for one pair.
The machines all seem to be in good working order. My foot bar required a little extra effort to adjust, but no biggie.
I agree with another helper that the cleaning solution seems a bit weak and the crunchy paper towels are annoying. Cloth would be better IMO.
I’ve only taken one class so far, I’ll update after a few sessions.

Ania is a great instructor. I took my first class with her this week and she was awesome. Great workout. I’ll be back to her class for sure.

I originally got the coupon deal and seemed pretty fine initially. Thought I’d get the all studio pass since there was a studio near my work. After an attempt to go to the other studio decided I would stick to the one in Eastlake but was told I could not downgrade to the Eastlake only studio, a $ 20 monthly difference.
Well, I was okay with it and good to have the option. After several months of going I became disalutioned with some of the instructors and the same old same old routines. Some instructors too busy looking at themselves in the mirrors instead of insuring their clients were doing the exercises correctly. Then they started cutting back on the classes and ultimately the spring board. They had some of the large exercise balls suspended on a wire on the wall, those were never used. The solution used to clean the machines after each work out is water! Yes plain old water!
Ultimately I paid for what I thought would be an awesome experience and got a lemon. What a disservice to the art of Pilates.
By the way I questioned why the spring classes were cancelled and was told because folks were getting hurt, so everyone else paid the price. Perhaps if the instructors taught instead of just shouting out routines and actually taught proper technique, that part of Pilates would not have been cancelled. At the end of the day Pilates is a great exercise just NOT at these studios.
Water? Really and yes as someone else’s review no place for your items. I was so hopeful and so disappointed, one more month of paying for a studio I don’t miss or use. Don’t get stuck to a contract unless you are positively sure, specially the all studio pass., you’re better of paying an extra couple of dollars for what you use and are not locked it. Customer service is all online and the instructors have no authority over the administrative pricing and contracts. Hope this review helps you make a smart decision and saves you from spending your money.

I purchased the monthly introductory special for this place after having my first Pilates experience at Club Pilates of Eastlake and unfortunately it woud seem you get what you pay for…
Don’t get me wrong — this place definitely uses reformers and teaches Pilates well — but it didn’t provide me with the same level of experience as Club Pilates…
1) The reformers themselves are of a lesser quality — this was evidenced by the broken pieces and general less than sturdy feel of them when taking class.
2) The studio itself — there’s nowhere to put for shoes/​purse — you have to stow them near the head of your apparatus — which again — wouldn’t be a problem had I not experienced the alternative of having a place to sit and remove your shoes and store your things.
3) The instructors are definitely qualified — but they were not as supportive to help beginners (like me) through the exercise.
Overall — you’ll get a Pilates workout — but none of the bells and whistles (so to speak) that I received at the other studio. I wish this wasn’t the case since this studio is much more afforable with thier membership options.

I’ve been going here since June 2013, and I can almost touch my toes. Haha you laugh, but this guy has never been able to touch them, not even close. That’s my goal and I hope to achieve that within the next few months. Again I know you are laughing, but I only make it here @ 2 times a week.
They keep the place clean and I like the variety of class types that they offer. It seems within the last month or so, they have been stepping up the difficulty.
Thanks Esmeralda my food baby hates you and my wife loves that. Haha.