VCA Bonita Animal Hospital

I adopted my cat from the humane society in January 2015. His name was Pepper and he was 8. He was the best cat in the world and I loved him as much as I love my 2 children. A lil over 2 weeks ago he couldn’t get up from the floor one morning. Something wasnt right. I took him to this animal hospital in tears. Once in the room, the nurse tried to stand him but he fell over and immediately took him to the back. His tempature was low. Normal temperature for a cat is 99 but his was 96. They recommended blood work so I did it. The dr came in and explained my cats kidneys were off the charts meaning he was suffering because of kidney failure. There was nothing they could do to help him. I balled my eyes out as he’s telling me this. I decided to uthenize him and put my poor baby out of misery. I kissed him and told him I loved him and I never saw my cat again.
This was so unexpected and such a quick tragedy. I wasnt preparee to lose my cat that day or ever. The nurses were in the room and one was even tearing. These people care about you and love your animals. The dr was so infotmative and made me feel very comfortable. He explained it wasn’t my fault or my cats and that this is actually common in male cats. My vet bill was a lil under $ 500. They also cremated him in a beautiful box. I got last week which was awesome. I recommended them and will be going back so they can take care is my dog Dallas. I trust these people. They even sent me a sympathy card a few weeks later signed by Dr. Clark and staff. Thank you VCA!

I am very impressed by VCA Bonita Animal Hospital. While on vacation I needed to bring my dog in to have stitches removed from a surgery we had done at our local VCA hospital. Dr. Clark took the time to contact our vet ahead of our visit to get records from the surgery and then to read the charts to be well informed about our dog before the visit. He did a thorough examination to be sure our dog was recovering nicely from surgery done at another hospital. We really appreciate his time and attention because he didn’t have to do that. Our dog had her sutures removed by a very kind and caring vet tech. All of this was done free of charge which we really appreciate because again, Dr. Clark spent a lot of time with us and our dog and we would have happily paid him for his time. If we ever need to visit the vet again while in Chula Vista we will definitely visit VCA Bonita Animal Hospital and I recommend this hospital to every dog or cat parent who reads this review!

Everyone here is really nice, helpful and understanding. Erica and Doc Clark were wonderful !!! I will definitely be back. Thank you for everything

VCA Bonita is a great animal hospital. Staff are friendly, caring, professional, and efficient. My two dogs had surgeries here recently and they were treated with love and respect while I had all my concerns answered. Dr. Clark is amazing! and puts up with my many questions, he puts in the time and effort to make sure you and your pets are comfy with the whole process from start to finish, calls you up to give updates before and after surgeries, and sees you and your pet out even after the stitches come out and its all said and done. This is the kind of personable approach that’s missing from most businesses today, and I’m glad I found it here. Great work!

VCA Bonita is a fantastic vet hospital. We see Dr. Townsend and he is always extremely patient and understanding. Very reasonable prices, which is important with two cats and a dog. Excellent, friendly staff. Highly recommend!

VCA Bonita is the best! From start to finish the service is exemplary. My family and I have been using this location for the past 12+ years. Our file there must be huge because we have a combined total of 6 dogs, 6 cats and 2 birds — spread across a few households (we promise we’re not crazy pet people) ;).
The front desk staff are always friendly, helpful and patient. Even when it’s crowded, they have a full crew tending to the needs of clients. We rarely have to wait for our appointments and when we have, it was due to an emergency walk-​in, which is understandable.
Our family pets are all rescues, so their medical needs vary, and if I’m being honest, I have exceptionally high expectations for our veterinarians, plus I ask a lot of questions too.
I have unique insight into VCAs performance because each of our pets see different VCA doctors. For instance, my dog Lola goes to Dr Townsend for her arthritis, my moms dog Ralph sees Dr. Clark for hypothyroidism, and my cats go to Dr. McNeill for blood work and dental cleanings. Each of the Doctors have a unique approach with their pet patients, but I can confidently say that they all genuinely care. In addition, they are all clearly experts in their field of study and even when I come in with my googled research and armchair diagnosis, they help educate me. ;)
I’m continually amazed at the kindness and knowledge demonstrated at VCA Bonita. Furthermore, vet care can be expensive (especially when you have a hoard, like us), but VCA Bonita does their best to keep the pricing competitive with no impact to their service.
Thanks VCA Bonita!

I cannot fully express my gratitude to Dr. Clark and his staff for their concern and thoughtfulness during one of the most difficult times in my life. I brought my 19 year old kitty in because she was dying and I was at a complete loss as to what to do to comfort her during those last moments. Obviously, I didn’t want her to suffer. Dr. Clark spoke to me with great understanding, explaining all of my options — whether I wanted to run tests to see if anything could be done or put her to sleep, and what his honest opinion was for her chances (not good at all), and later whether I wanted to cremate or bury her. He repeatedly told me that I could take as much time as I needed to make each decision and in spending those last moments with my sweet girl. And, before he did anything, he explained what would happen. Each staff member that spoke to me or entered the room shared how deeply sorry they were. I could tell they all knew how much she meant to me and how hard it was to accept that she would no longer be with me. Before I left, they gave me a little kitty angel pin to wear in remembrance of her. And, a few days later I received a sympathy card in the mail, signed by all of the staff. My kitty lived a very long, healthy life and it was time for her to go, but the service that I received that day made all the difference in how I will remember my last day with her. Thank you! Thank you! Thank you!

Love love LOVEEEEEE this Pet Hospital! The staff is super friendly and always greets everyone with a smile! They are very welcoming and make us feel comfortable. I love how they treat our kittens with so much care. The Dr. s and the technicians educate us and answer every one of my 21 questions with ease and patience. I love how they follow up with us to see how our pets are doing after every visit. That phone call/​voicemail truely goes a long way! The prices are reasonable for their service, so to the people complaining about that… feel free to risk taking your animals to some careless, negligent veterinarian that won’t care about your pet’s health!

To start, I have to shamefully admit that I haven’t been the best pet owner. My ownership of a dog was as a result of my boyfriends ex-​wife no longer wanting hers; therefore, the agreement was we would take on the dog as long as «boyfriend» tended to her needs (kind of like buying your child their first pet). Anyways, years later, «girlfriend» gives in and is making a first trip to the vet with said dog (go figure) bc of a cut on the poor baby’s paw. Well, girlfriend was not expecting the estimate for all of the other things that had been ignored over the past years and she freaked out a bit. Needless to say, this place was AMAZING!!! They totally worked with girlfriend (me)and helped my (sorry, my boyfriends) cute little pooch back to health. I can’t tell you how appreciative I was and still am of them, and they were so very humble about it all. They really, truly care about the animals they see and I am very grateful for them. Our dog is doing great! And as for my boyfriend, he will not be getting any new pets any time soon ;)

Being that I used to work here from 03 – 08 it’s my favorite vet place to go to since it’s near my parents house! Great vet doctors & staff, 1 out of 4 of my favorite doctors still works here while the other 3 moved on, 2 are retired (dr. Bernhardt & dr. Tomblin) dr. Anderson also moved on which leaves my go to dr I use which is dr. Townsend !

Great clinic! We woke up on a Sunday morning to find our puppy had a bad wound on her face. We were able to get seen right away and Dr. Townsend was very helpful & informative. He carefully explained what the treatment would be and answered all of our questions. The medication was not expensive at all, we went in expecting the worst since we’re new «parents». Front desk staff was friendly as were the office cats! We had printed out a new patient coupon for a free exam and they didn’t even ask for it, they just waived the fee. We were well taken care of and the whole experience was positive. They even called the next day to check on our puppy. Picking up refills is a breeze. We will definitely go back to VCA.

Our dog has been here on 4 occasions. I have to say in all the years of vet visits, this is the worst. they got my email address wrong…4 times and my husbands twice. despite the fact that we wrote it correctly on the paperwork and then corrected them twice. Our name was spelled wrong and every time we called they couldn’t find us, again, despite us correcting this. They sent us wrong vaccination record. I called to clarify if they had in fact done bordatella and they said «no». Made an appointment, brought my pup… and they told me They had already done bordatella at his last visit and the person on the phone was mistaken. When we dropped him off for grooming on 2 occasions, I specifically asked they call my husband as I was at work and would not be able to answer when our dog was ready. 15 minutes before closing, VCA calls ME. I had to run outside a courtroom to call my husband to tell him to pick up our dog. LUCKILY I saw the call or he would have been in a cage VCA overnight. The worst part: The exact same thing happened the next time we brought him for grooming. I asked that a manager call me on two separate occasions. The call never came. Here is my opinion. Repeatedly making mistakes that jeopardize my dog being left overnight, inconvenience me and almost lead to me vaccinating him twice are not acceptable and would lead any normal person to doubt there general competence in caring for your animals. Rule of thumb: If someone cant be trusted to handle simple tasks, REPEATEDLY, don’t trust them to handle more complicated tasks… like caring for your dog or dispensing medical treatment. Not to mention, VCA is leaving themselves open to a lawsuit if my or your dog is left overnight due to them not following a written directive. I would discourage anyone from seeking any care or grooming here to look elsewhere. It is a shame that they are so disorganized and unprofessional. I won’t trust my dog to them again.

I wanna give a 5 star for this vets hospital. They took really good care of my precious cat Fattie. They treated her as their own pet and making sure that she comfortable and minimize her anxiety. They explained to me the whole process and the plan of treatment. It may cost much out of our budget. But it is our choice to keep our pet healthy and livelier. Their facility is clean and tidy and well organized and conducive for healing to our beloved pets. My scared and anxious cat was feeling relaxed and comfortable they way they handled her and cared for her…. Great job and well done… Will definitely recommend this place to every one I know. Affordable and dependable with a caring and loving heart to our special and beloved Pets… Specially our CATS and DOGS

So thankful for all the team effort they put into getting my cat to feeling better. I got worked in right away and everything was explained to me. Coffee was even offered while I waited :)
Can’t say enough about the manager, Nichole, who spent time talking to me and helped ease my mind.
Excellent care for my kitty and such a personal touch for pet parents

Got right in as a new customer. They waved the office visit fee. The Dr was very patient, informative and nice. Everyone there were great! Prices were reasonable.

Very thorough job and much consideration to me and my kitty. Not treated like a bank either. We just needed to see if my cat needed a teeth cleaning and she didn’t. Most vets might say «yeah and it costs …» but no they weren’t money hungry. Thank you from Missymewmew

Love our vet and his staff. They are very sweet to our four legged children. They answer our questions and they take the time to call us after our visits to check up on them.

Have been a regular patron with my pets here and I don’t think that my animals could receive better service in the south bay! There are no words to express my gratitude for the staff at the bonita vca location. They are a bit on the pricey side but quality care has its costs!

My fur baby has gone through a few vets, but after being referred to VCA, I’m so happy to say we finally found a vet who truly cares about animals. My chi-​weenie wasn’t feeling well and VCA was able to accommodate her the same day. Her first exam was free (be sure to register on their website)! The facility is clean and everyone is just so friendly– it’s like they all have a genuine care for your pet! When my dog still wasn’t feeling well the next day, they were able to accommodate her again and took care of her even if it meant staying a bit after hours. The staff even calls to do a check-​up. I mean, my doctor doesn’t even care to do a check up on me, lol! Oh and pricing is very very reasonable and fair. Unlike other vets out there who overcharge because they know how much we love our pets. Take your pet to VCA, you’ll be glad you did.

I started taking my animals here when I first moved to San Diego and I loved it but it was pricey I tried the humane vet in spring valley and after they didn’t diagnose my dog bella properly and she passed away I will never step foot in there again even though they are cheaper. I have had my puppy now for over two months and he had been seen there every two weeks to get all of his shots ect. And my puppy ryder gets so excited when he sees the building which is weird because usually dogs aren’t to happy at the vet. They treat him as if he was their own and they did the same with my dog who passed bella. They know how I am with my pets and they put up with me being so involved in everything they are doing they explain everything to me and always make me feel so comfortable. I always walk in and everyone is happy and so friendly you can tell they love their job by the way they act toward their customer’s. I work down town and have a tight schedule but they always fit me in and see my pet at the time of appointment and I’m in and out. If you are looking for a vet who you actually look forward to seeing the people and seeing your dog happy while he or she is there I recommend them 100 percent.