Best Buy

My husband and I bought a washer here 2 years ago. It was the best deal we could find. However, I remember standing around for a long time waiting for someone to assist us. Our washer broke and we went back to the same Best Buy location to ask about our warranty and what we could purchase. Unfortunately customer service hasn’t changed in this location. We stood in the store for 40 minutes without any assistance. About 10 minutes into our wait, an employee walked by and said he would back to help us shortly. Well, after 30 minutes of waiting, we decided to leave. The store was not at all crowded so it’s not like there were a ton of customers in need of assistance.

Worst I have ever experienced. I waited an 30 minutes with no one willing to help. Asked customer service to send someone to help. By the time an hour went by I was so up set I left. The crazy part wad I already had the computer picked out. All I needed was someone to go in the back and get it off the shelf. You the guy that said he didn’t have time to help me shame on you! I heard you!

Went to this Best Buy location to purchase a Nikon d3300 camera. This was going to be an upgrade from a Nikon d40. I had thoroughly researched the camera and read many reviews prior to my visit. I wanted to see the camera in person to get an opportunity to feel, touch and see it. I had just a few questions about lens compatibility with the old camera accessories I had previously bought.
I had to seek out a store attendant after about a 15 minute wait. The attendant was quite knowledgeable about the camera and most of the features. He readily answered my questions about lens compatibility. He mentioned a recent sale of the same camera earlier in the week. I left the store happy with all of the confirmed information requested.
I returned to the store four days later to purchase the aforementioned camera. The attendant on this day was just as responsive and helpful as the first one. He suggested the different SD cards compatible with the camera with specific HD capabilities for producing quality videos with the camera. I bought the camera & declined the extended warranty.

It’s 6:55pm and I am sitting in my car writing this review out side of the Best Buy store in Tri-​County. I love Best Buy but this store has serious issues. I went in looking to buy a new WiFi Router/​Modum. I needed help and waited for over 40 minutes and even made eye contact with employees to no avail. The store WAS NOT busy at all. Maybe another 6 customers in the whole store. No one ever came to me or greeted me. I even heard one employee say he has was so happy as he’s been playing a game for the last 6 hours and finally passed a level. It’s a shame that they just don’t seem to care. That’s why customers like myself are buying on Amazon with 2 day free shipping or next day for a very small fee and normally it’s still cheaper than the big box stores.

Purchased my iPad here. Unfortunately the screen is now cracked. Tried to get customer service here but never spoke to a human after 15 minutes of waiting. Worst customer service don’t recommend buying anything here and expecting to get support from them. Want to take advantage of the good pricing? Sure, no problem, but don’t expect customer service to follow.

Since when did best buy become Walmart! Went up there and knew exactly what I wanted but after having my 1 item I needed to purchase the only register open was customer service with about 10 people waiting in their single line. As I stood there contemplating waiting in line I watch managers and other employees taking and bsing instead of lending a hand. One person handling geek squad, returns and checkout. So I decided to speak up and ask the manager if there was any one else that was ringing people up and rudely got a no and walked away. Thank you hhgregg for being across the street!

When I am in need of computer-​type things this is the first place that pops in my mind.
They usually have what I need. Staff can be both under– as well as over-​helpful.

Omg for the worst customer experience ever go to best buy they advertise good prices but if you don’t BUY the Geek Squad protection they screw you big time. I never liked them now I hope a lot of others don’t shop there either !

This is a medium-​sized Best Buy along a busy stretch of Kemper Road.
It lacks a Magnolia Home Theater area but has an Apple store-​within-​a-​store. Other than that, it’s typically Best Buy, which is to say that it’s unexceptional.
The prices on their own brands (Rocketfish, Dynex, and the third I can’t remember) seem to have gone up, but hopefully, the quality has been improved in conjunction.
They were under-​staffed so, while I saw a few people working in the store, I never had anyone try to engage me in a conversation. Strange.

Typical Best Buy store. Nothing special to make them stand out or put them down. The store is clean and pretty well organized and they typically have what I’m looking for. My most current trip was looking at upgrading some cell phones and the girls helping out were great. Never going to a Verizon store again.

When they first opened, I thought Best Buy was the gold standard for electronics stores… Now over time, they’ve become kind of a joke. And more for me, on personal experiences. One of my most recent experiences involved me picking up a new set of headphones. Good selection and prices, but lousy service and check-​out. On a Saturday evening in December, you’d expect they’d have more registers open, right?! NOPE, only two at most, and the cashier was taking his sweet time rather than trying to get things moving. Customer service… also a joke. And if you come in looking for something and just wanting to browse, not needing help, they’ll be happy to bombard you. Best Buy is acceptable, but like Walmart, a shopping option.

they pretty much have everything. enough said.