BWW

Great food and service. Prices were reasonable and what you would expect at this type of restaurant. First time here, will definitely be back. Thanks !

Way too overpriced! Crowded, loud, poor service… Might be good for a beer during a game but for dinner it’s a rip off!

I had high hopes for this newest location of BWW, having been a very good customer of the chain for over 20 years. It is a new building with a very different look and feel than any other BWW that I have been in. There wasn’t much about the place that I liked however. The tables are too close together and believe it or not, the staff comes out with flashing lights and a Mr. Microphone to announce birthdays… really? I thought this annoyance had gone away long ago.
We ordered chips and queso dip which should be nearly impossible to mess up but the chips were sprinkled with SUGAR. We told our server who said that she’d look into it but she must have forgotten (it took so long that we actually ate most of it). She finally gave us another order and they were the same so that order didn’t get eaten. A manager later confirmed our suspicions about the sugar and didn’t charge us. The wings… oh my. How hard can it be to shake wings in a dry rub? They came out coated on one side only so I rubbed two wings together at a time to try and even things out. This is a problem at all BWWs these days and I have complained to the point that usually I just order plain wings with the rub on the side so that I can coat them myself.
When it came time for my check, I gave our server 4 bonus cards that had a hidden value of at least $ 5. She came back and told me that one of the cards had no value, which I knew was incorrect. After management got involved, they discovered that she had swiped one card twice and one of them not at all. They ended up giving me another bonus card and let me keep the one that our server hadn’t checked. I paid the rest of my tab with a credit card to make it easy.
The worse thing about the place may be the clientele. It’s probably a good idea to avoid Tuesdays, especially later in the evening. They have police officers on site and there’s been a fight at the location already.
On a positive note, the managers were very good… especially Tabby. They addressed all issues immediately and professionally so BRAVO to them!