Geiler

Purchased a Groupon for a whole house plumbing inspection and my husband took off work for the appointmnet. No one from Geiler showed up nor called. I left a voicemail message at 5 pm on Friday, stating I wanted a return call and I didn’t care that it was a weekend, The wekkend tech returned my call and said he’d be out on Sat. Then received a call on Sat saying the company did not know what had happened on Friday but they would not service the call on a weekend. I asked for the person making that decisioin to please call me on Monday. By 11:15 am on Monday I had not heard anything, so I called them. I was then told they had a wrong number for me and had tried calling it several times on Friday. She said they’d be happy to reschedule the appt. I again reminded her that my husband had taken off work specifically for the missed appt and while I understand that telephone numbers can be transposed I felt like the error was their responsisbilyt but they were expecting us to make all the concessions. She then offered to connect me to the decision maker (whom I had requested call me in the first place) I got his voicemail, so I left a message requesting a call back. He callled back and his first statement was did I have a? about a groupon? Obviously he didn’t pay much attention to my message. When I explained the issue he told me that they had a wrong phone number and they didn’t know whether they took it down wrong or I gave it to them wrong!!! Their last appt. time is 2 – 4, never once did anyone ask how late would we need an appt to be. We could have been there by 4 but not by 2! So I said if I could get my money back for my groupon I would just take my business elsewhere. He said oh you can do that, just call Groupon. So I told him that’s what I would do and I would do business with a company that knows how to behave professionally! Would not reccommend this company to anyone!!!

Two years ago last June our 30 year old boiler died. Luckily, because it was summer I took the time to get seven estimates from all the big name heating companies in town. Not only did Geiler give me the best price, they did a great job and were very professional. If you are out of heat in the middle of winter, just do yourself a favor and call Geiler.

Horrible service. We purchase a service in advance. The company has called 4 times to reschedule the service. Every time with a new excuse. Highly recommend going with a smaller company or a different alternative. Its sad you see company turn big and they can keep their boat afloat.

Couldn’t be happier with the service we just received from Geiler Co’s Matt Weimer! We wanted to get our air ducts cleaned since we just moved into our house. I was very aware of how some companies elect to take advantage of their customers and «perform» vent cleaning despite it not even needing done… Not Gelier. Matt got into our furnace, took pictures, came back out and told me he didn’t think it needed to be done. Given some of the dust that accumulates in our bedroom, I asked him to check the vents (including the return) to make that room was okay. He did and had me come in and look to make sure I was happy and could see there was no accumulated dust in the vents. He took his hand, wiped the inside of the vents and it came out clean — proof!
Matt was professional and incredibly helpful, and I am so thankful that I wasn’t taken advantage of in this process, because it would have cost us around $ 500 or more. In the end, I paid the $ 65 service fee and was left feeling totally reassured. Matt also gave us helpful tips on how to better control for dust in our old house which was above and beyond what he came here to do. Thank you Geiler Company — we will 100% be coming back for Furnace/​AC tune ups in the future!

I had a furnace breakdown @ 3Am, 2 degrees outside, called Geiler, they arrived very quickly! Furnace was shot & Needed to replaced. they had the replacement onsite and ready to replace immediately. From the very start I was given great service, quick response and a good price.
The crew that responded were professional, precise and expedient .
I highly recommend The Geiler Company for all your HVAC & Plumbing work!

I’ve had a great experience with Geiler in years past with their servicing of my A/​C and heating. However, I had them out to look at my sink and felt railroaded by an overpriced faucet. I’ve reached out to my regular point of contact there, with no luck thus far. The installation was a little half baked (allegedly clear caulk has dried very noticeably) and if I don’t end up hearing back from my attempts to contact them directly, they will lose my business permanently – a real shame, as this is the first negative experience I’ve had with them.

Our condo’s air conditioning broke at the beginning of the July heat wave, so we were desperate to get it fixed. I called a couple places, but Geiler had the lowest «come check it out» fee ($ 69) and was able to come the next morning. They called ahead and the technician arrived well within the window of time they had estimated.
Our technician was quiet at first, but I made an effort to ask about the problem and what he was doing, and then he was very willing to explain things to me. He fixed the A/​C within 45 min, then after I mentioned a lesser problem, he spent another 45 min checking freon levels, thermostat, etc. Very thorough. He found another issue and fixed it, and he made some cost-​savings recommendations for the future (if we need to replace the unit). He did take a brief smoke break while he was working outside, but I kept track of the time and did not feel I was charged for it. The overall price for the repair was quite reasonable.
The next day I was worried that the A/​C wasn’t actually fixed because our rooms were still a bit warm, so I called Geiler and they relayed my message to the technician. He called me back and explained the issue — basically the A/​C needed a catch-​up day, and with the heat wave, there was only so much it could do anyway. He saved me the expense of another trip and diagnostic, so I was happy with that too. For several weeks now, the A/​C has been working well and keeping us as cool as it it can amidst these 90+ degree temps.
In short, I felt Geiler was professional, delivered quality workmanship, and had my best interests in mind.