Hertz Rent A Car

These folks at Hertz Cincinnati really take care of the customer.

Car choice was poor. I reserved a full size and ended up with a compact (small Hyundai).

My family had a HORRIBLE experience here. Things started out well: the woman at the front desk was very friendly and the man at the exit gate was also quite friendly and helpful. However, there was a film all over the front windshield that made it dangerous and difficult to drive. I assumed it would clear up as the car defrosted, but after ten minutes, there were no changes, so we turned around. The man by the exit said that there had been some kind of wax put on many of the cars in the lot, so we returned it and were given a new one. The lady inside was again very friendly and apologized for the situation, saying that others had also returned their cars for the same reason that night. I have an 8-​month-​old son who was getting fussy at this point (our flight landed at 9:30 pm and it was now 10:15 pm), so we were ready to get on the road. However, the second car was the exact same situation. The manager, Edie, came out with a different car, but before giving us the keys, she proceeded to tell us (raising her voice as she spoke) that we were being ridiculous, the car was fine to drive, she would feel safe driving it, we just didn’t know how to operate the car, there was nothing on any of the windshields (despite what the other employees had said), and that we couldn’t expect to just get in the first car and drive off the lot, anyway. At this point, my son was full-​blown screaming from the backseat, and as she continued berating us, she also stood in the doorway so that we were unable to move our bags from the second car to the third car. We finally maneuvered around her and were able to safely leave in the third car, at 10:55 — over an hour after we’d first arrived! I was completely shocked that the manager would treat people this way, especially after the fact that two cars were completely unsafe.

Is it possible to give no stars? AWFUL service. I had a prepaid reservation for an overnight flight, which was delayed, I got in and surprise, they’re closed. There were 3 other people, all on the same flight also waiting on cars through Hertz. No answer on the local number and the supervisor on the 800 number said the only option was to wait until they opened in 3 hours. Is this normal practice for them? Am I an idiot for not reading reviews sooner? I was aware that the rental places closed, but was under the impression that if they had your flight information and your flight was delayed they waited. This is my first time ever using Hertz and it will ABSOLUTELY be my last. What was suppose to be a relatively short trip will now turn into over 12 hours of travel, and 6 months pregnant at that. No. Thank. You. Not worth the savings on the prices. Yet another example of getting what you pay for.

Well, sad to say one (1) hour to wait on a prepaid reservation is too long for me. Before we rrived we confirmed that we were to pick up a Toyota rav4. However, they were notoriously short of staff and short of cars. They jumbled together a car that was a Chevy Traverse with 3 seat rows and twice the size. Additional, the car was missing the antenna had body damage and missing a license plate tail light. When I went to change the car it took another 25 minutes. They sure do things slow in Kentucky.

If I could give 0 stars I would. Absolutely terrible. Even 2 weeks after my rental return! They had computer trouble when I was checking in «which happens I know» but the employees just let us stand in line for 30 minutes before they took the paper copies out. Then when I returned the car there was confusion about me ever having the car and for how long. So they charged me 3 separate times and all three charges posted to my account. If I didn’t catch it, it would have been a $ 450 oversight on my part. So I called customer service and they said they would reverse the charges, which they didn’t. Then Bridget «I assume is the manager there» followed up saying it’s going to take an additional 2 weeks for a refund to show on my account. A total of 1 month of them holding money that’s not theres. Not so much as a single apology or «sorry for your inconvenience.» What I get from Bridget is it takes two weeks and call this 800 number if you have a problem. Stellar customer service Hertz! Avoid this place like the plague! Unless you like loaning interest free money to Hertz Cincinnati without you knowing about it.

I picked up my rental last night around 10:30. The shuttle driver and the lady who helped me check in were both very friendly and helpful.
It was late and I’ve been flying all day so I didn’t realize that I needed a car with gps. I called this morning and the lady named Judy was not helpful. She said she was with a customer and placed me on hold for 20 minutes! I hung up and called back and Judy said «I’m still with customer, sorry I’ll get back to you later or when I’m done.» I totally understand you get busy, but what happened to customer service? They need to learn how to multi task or hire more people with better attitudes. I feel like I was blown off not once but twice. Currently I’m on hold right now as I type for another 12 minutes. I’m hanging up.
I see a bunch of negative reviews below, if you care please take actions.

Ok we just checked in to find out we were at the wrong company and and was suppose to be a Budget. The representative at the counter was no help when I asked her how do we get to Budget. She said ahh it’s next door only to find out its behind a dang gate we can’t get through. She gave me a look like why you asking me. Seriously come on ! What happened to customer service!
I really hate to give one star!

We rented a car at the Cincinnati airport 5÷06÷15. she was incredibly slow and further slowed the process with continuously up-​selling. after a considerable delay standing on the curb, the car was brought to us completely wet. the gentleman who delivered the car stated this is common practice. upon drying, the car windows were obscured by streaks at water marks. the service we received today was incredibly poor.
**
thank you for the response– Hertz Social Media. I welcome a message from you to discuss this further. — Deborah

I’ve never in my life been talked to in the manner in which your associate, Philip, at the Sharonville Ohio location talked to me this morning. You don’t work in a customer service field and say «I see the weekend didn’t take away any of your venom» to your customer no matter how upset they are. Being talked to in that manner was uncalled for and VERY unprofessional!
After I was spoke to in this manner I asked to speak to a supervisor at which time I was told he was the supervisor when I asked for his manager I was told he wasn’t there. I then asked for a regional manager name and phone number he said he wasn’t going to give that to me. At this time I informed him I would call the 800 number and obtain a contact, he told me to go ahead and then said, please hold. At this point I had already held for 22 minutes. Then Dominque got on the line and asked me my name… she already had it from Philip and put me on another 15 minute hold to confirm my reservation. She too would not give me any contact information.
Surely you don’t want this type of behavior being shown to another upset customer who was just involved in an automobile accident. when empathy and understanding should have shined through your employees!
At this point I hope I can trust my reservation and the person to pick me up on time today for my rental. after the treatment I received this morning, I’m not so sure!

Not sure why there are so many poor reviews for this location.
I just wanted to write about one of the managers here who went above and beyond to help me settle my reservation. Check in was seamless as is always with the Gold status. My SUV was waiting for me and was clean. It was only when I left the lot and looked at my receipt that I noticed my CDP (promo code) was incorrectly applied. I was in a rush so I figured I would just take care of it when I returned the car. The young lady at the counter told me that it was too late to make any changes even though she did agree with me that the receipt was incorrect and it was Hertz’s fault. After a few minutes of complaining she called a manager in. He quickly and politely handled the transaction change and even removed my charge for an extra day since I was a few hours late returning the car. Definitely a deciding factor in my decision to continue renting with Hertz.
I didn’t catch his name, but he should be training all of his staff in the ways of customer service.

CVG AIRPORT HERTZ –DO NOT USE!!! I cannot stress this enough. There are hidden fees everywhere!!! I arrived across the country expecting to be able to rent a car that I had reserved and I was given the price by multiple hertz reps and then when I arrived I was told that running a debit will LOWER YOUR CREDIT SCORE!!! Do not use hertz they lie, they cheat, they are awful. Worst customer service … Donna was not helpful and just stared at me when I tried to get help. Stranded outside in snow half way across the country… and a big thank you to hertz rentals… You are the worst. No stars no stars no stars!!! Doesn’t even deserve a star I just had to click it.

Worst hell hole ever. Left for the night before our plane landed even though they knew we were coming. We we’re stranded for the night. What a rip!

I had a reservation with Avis, your competition. My flight to CVG was delayed, but Avis knows that since they had my flight information when I booked as an Avis First member. I arrived after 2am. I was tired. I just wanted to get my car and go to my hotel. Avis was nowhere to be found. Office was closed. They all went home and left me stranded.
Yet there was a hertz bus waiting for just one customer. The driver knew I wasn’t a hertz customer yet he was very helpful to contact Avis. That’s how I found out that the office was closed. I happily gave business to hertz.
Avis didn’t try at all. Avis left me stranded when hertz happily waited for just one customer.
Hertz, you have a new fan.

Very slow check-​in. Thankfully, they had two self service kiosks. (Although only one of them was working.) There was a lot of construction, which happens, but nothing was marked so I had to flag someone down in the lot to figure out where I was going. Then, I just got lucky following someone out once I had picked up my car. That lack of customer service and general forethought on having better (any) signs during construction really lost points with me.

We had reserved a car and went to pick it up no car was available. I think I was living a Sienfeld episode. It took us 15 to 20 minutes standing at the counter with a lady who, in my opinion, clearly needs some basic training at her job. After we were finally assigned a car we have to wait outside for them to take it from the return line, to the gas fill, to the car wash.
The car was very wet and when we can to our first stop, still inside the Hertz center, and a wave of water rolled over our windshield.
Oh, well back to National…

I’m writing to let you know about the absolute worst customer service I have ever received from an automobile rental company. I was absolutely stunned by the lack of courtesy and professionalism my wife and I received, as Hertz’s reputation is for being more expensive, but having better service.
My wife and I reserved a car from the CVG location through an online booking party to be picked up yesterday at 2 pm.
I was to get in to CVG the night before from a business trip in Canada, stay in a hotel at the airport, meet my family the next day who were flying in from home to meet me, and rent our car.
My flight arrived several hours late, at about 12:30 am, and the shuttle to my hotel had stopped operating. Before getting a cab instead, I called Hertz to find out how much more it would cost to pick up then at 1 am, instead of the next afternoon at 2pm. The woman at the office told me that there would be no difference in price, because I had a weekly rate, so I took the shuttle and got my car rather than a cab.
I found the following, to my dismay, that, unbeknownst to me, the drop off day had been moved ahead _​a full 24 hours_​, meaning we had to return the car on tuesday instead of when we were flying back on wednesday, and that a later return would cost us an additional $ 48.
Certainly, had I been told this the night before, I would have taken a cab for $ 7 instead of paying an additional $ 48.
I assumed that this was a simple error, and drove back to the location the following day expecting it to be easily fixed. I was absolutely stunned by the absolute refusal to help. The woman at the desk called the manager, explained the situation, and then told us, sorry, theres nothing we can do! I waited until the manager came out of her office — just one door down, so that I could speak to her directly. She also told us that we were plain out of luck, I had picked the car up early, and now I would have to pay $ 48 for an extra day. When I refused to settle for this, she offered to knock $ 20, off of the extra day. When my wife said that she couldn’t believe that the manager was willing to lose customers over something like this, the manager said, «you wouldn’t come back here because we charged you an extra day?» My wife said no, and I concurred, and the manager said, «fine then, pay the full price.»
At which point my wife, in shock, uttered a profanity, — admittedly inappropriate but understandable in my opinion, and the manager said, «I’m putting you on the Do Not Rent list».
Fine by us– there are more than enough other car rental services. But I thought you would want to know about our experience.

My other half and I were trying to get home from Las Vegas. Flying standby is a pain but can be fun if it works out. This day it wasn’t our best. We had to fly from LAS-​CVG and try to rent a car. While on the plane we found Hertz at $ 130 one way. Steep but the best we could find.
The rental car location at CVG is off site, not the best but we are getting home so we will deal with it.
We find the bus area and jump on a very, very full bus. Standing room only. The driver is nice but sure liked the brakes.
When we arrive in to the location 2 employees are working. To get to the front of the line we waited 15 minutes — they had a number of upset customers before us.
Once we got to the counter the employee was nice and found our reservation. We reviewed the contract and did small talk. At the end of the process we get the crappiest piece of news — not I only was it going to be price of the car but a $ 200 over authorization. I expected a $ 100 authorization — not $ 200. When I asked about why it was so much the niceness melted away. I was told it’s corporate policy. That was it. No apology, nothing. I tried to talk to her but she did nothing bit repeat it’s policy. I asked why it wasn’t on the website she stated and she snapped it was on there and displayed after the reservation was made. It wasn’t. I asked if They could authorize $ 300 on my card and $ 200 on a Visa check card. To my surprise I was told they would have to run a credit check! I asked to speak to a manager and a trainee showed up. The trainee approached the counter and actually said to me with a very rude tone and look «did you need something». After zero help from anyone I was forced to transfer money to a card. Fact is, sure I have cards, but I budget things big time and for those of is on a budget it’s hard to have $ 200 tied up! When I approached the counter again to get the car the wan actually said to me, «you think it’s going to work?» Furious. I have never felt so looked down upon in my entire life. She further made the comment that all this info was in the email confirmation and had I read it I would have understood the process. I took our my phone and showed them my email confirmation, NO mention of a $ 200 authorization over the rental price.
After checking in I watched as employee of GE checked in, a corporate account, and received the same service. She also asked about the $ 200 over authorization and the employee behind the desk rudely advised her everyone here does it and if she wanted to check she could.
This location is terrible, rude, dirty, and I will never rent from Hertz again.

Hertz here is quick, fast, friendly, and efficient. I dropped my car off here and I was attended to immediately. The guy helping me out looked around the car, looked at the gas meter, and gave me my receipt. With that, I was on my way to the airport. Right when I was given my receipt, the airport shuttle pulled up – perfect! The bus driver told me that the shuttles come by every 3 minutes. So, no need to worry if you miss your shuttle… another will come in 3 minutes!
The shuttle drops you off at the rental car bus stop. From here you have to go through some double doors, a corridor, go through baggage claims, and up some escalators to the departures area. The walk is not bad (maybe about 5 – 10 minutes, depending on how fast you walk) but the rental car drop off is not close to airline kiosks/​security check points.
Overall, this is one of the better Hertz airport locations that I’ve been to. Solid four stars. Thanks Hertz!

This is the Hertz location at Cincinnati/​Northern Kentucky International Airport.
To get to the Hertz Rental Car Area — you need to take a Hertz Shuttle Bus over to the Rental Car facility.
It’s one of the shorter rental car shuttle bus rides I’ve been on.
At the other end at the rental car facility is the electronic board with your name and stall number. Once there our car was a short distance away and we were on our way out.
We had a brand new Toyota RAV4 vehicle — with that wonderful new car smell! Only had 92 miles on it! Great vehicle to drive!
Coming back in, easy to drop the car off, and of course a very short shuttle bus ride back to the Terminal!
Until Unilocal corrects the address for this business listing — the correct address is:
Hertz Rent A Car
Cincinnati/​Northern Kentucky International Airport
3286 Loomis Road
Hebron, KY 41 048
859−767−3535