Hyde Park Optometrists

Dr. G is absolutely wonderful. I have had many issues with my eyes over the years and he has helped me so much. He spent almost an hour with me after my most recent episode and made sure he went over every detail until I felt comfortable. I am so thankful that he is such a wonderful and caring doctor and took to time to make sure I felt okay before I left his office. I can’t say enough about how wonderful, and attentive he is.

Dr Guappone is one of the most knowledgeable eye doctors I’ve ever used. The only reason I don’t give 5 stars is i always have to wait 20 – 30 minutes to get in. The timeliness here is a bit off, but just plan accordingly and you’ll get one of the best eye doctors around! I’m consistently blown away at how knowledgeable he is and how much care he gives his patients.

UPDATE: I received a phone call from HPO a few hours after I posted this. I informed the woman who called me that I «didn’t have a very good customer experience» when I’d called a second time to schedule an appointment, and so I was going to get an appointment elsewhere. «Okay,» she said before hanging up. No curiosity about what the issue was or how she might be able to make things right. This speaks volumes to me. The comment left below by HPO doesn’t mean much in light of two negative experiences with two separate, equally apathetic members of staff.
I was encouraged by the reviews I read here, but my interaction with the office didn’t reflect what I’ve read on Unilocal.
First, I called during the work day and left a clear voicemail when the call was not answered, asking for someone to call me back to schedule an appointment. 24 hours later, the call still hadn’t been returned, so I rang them again. I asked if they were accepting new patients, as my call hadn’t been returned. «We’re very short staffed and haven’t had time to check our messages,» I was told in a most unapologetic tone. I should have thanked her and hung up at this point.
I thought I’d give them the benefit of the doubt, so asked to schedule an appointment. The receptionist rushed to hang up before telling me the cost of a contact lens fitting, but I managed to stop her and ask how much I should be prepared to spend. She told me she had no idea, that «it depends,» but that it would be at least $ 88 and she couldn’t give me any more information than that. It wasn’t so much what she said, but how she said it. I told her that, in light of the lack of clarity, it would be best not to book my appointment. I thanked her and moved on.
Front office staff can make or break a medical practice. Maybe this woman had a bad day — I certainly hope this was the case. But I don’t think I can entrust my only pair of eyes to an office where customers are treated like hassles.

In 20 years of seeing ophthalmologists I’ve never seen someone this methodical, attentive and thorough. He explained to me what the issue was and how it was caused by eye functionality in a way that made sense and was easy to understand. He didn’t rush me or try to get rid of me quickly — he took his time and he was definitely worth my time!

This was my first visit to the eye doctor that I can remember. So why did I go? Well I thought I was going blind… Apparently I was having an ocular migraine. The staff was extremely helpful in determining if something more serious was going on while I was talking to them on the phone. When I arrived at the office, Dr. Guappone was extremely informative explaining the inner workings of my eyes and what exactly an ocular migraine is. I would definitely recommend him to someone who is looking for an Optometrist.

Dr. Guappone is my new hero. I have never in my life had a health professional spend so much time with me. Instead of making me feel like an imposition, Dr. G made me feel like a special guest in his office. sat there half expecting to be offered a cup of tea and some scones. My eye exam was thorough, and I was given a ton of information on how to improve my eyesight through exercises and better computing habits. I would go back just for fun if my insurance covered it.
Update: I ended up buying 3 pair of glasses with the help of Brandi. She is truly the Queen of finding glasses that suit a person’s face and personality. My friend came with me when I went to pick up my glasses and he was so impressed with the service that he decided to book himself for an eye exam and get himself some new glasses too. True story.