This is an update to my previous review. I was contacted by the manager and informed me my glasses were finally ready. Upon arriving at the store and having my glasses fitted I was informed that I would not be charged for my glasses and that I would get a full refund. In conclusion I love my glasses they fit perfectly. I can see perfectly clear. I’m very happy. I guess they do stand behind their guarantee.
Emily C.
Évaluation du lieu : 5 Cincinnati, OH
Shout-out to the front desk associates and tech! The ladies here are super nice and made my appointment as smooth as possible. I accidentally left my driver’s license at the counter and they were kind enough to call me to let me know. They even gave me an extra pair of contacts for having to come back. This is my new eye doctor!
Peter B.
Évaluation du lieu : 4 Cincinnati, OH
Staff is very friendly and patient! Eye exam appointments have always been reasonably quick. The sales associates are not pushy with add-ons for glasses purchases. I’ll keep coming back.
Jim W.
Évaluation du lieu : 2 Cincinnati, OH
Always crowded Eye prescription only good for a year Wing allows 2 years Wing just got a new customer
Sable B.
Évaluation du lieu : 4 Cincinnati, OH
The staff is nice, and they fixed my glasses very quickly. I come here to get my glasses adjusted and cleaned because it’s closer. But when it comes to purchasing glasses, I usually skip stopping here because the selection is so small.
Sean K.
Évaluation du lieu : 1 Fort Mitchell, KY
Understaffed and slow. I had a unique situation where I had broken my glasses and my prescription ran out. So I was forced to buy frames one day, get an exam the next and on the third day have my lenses made. They were so understaffed the first day it took an almost an hour for them to see me. I have worn the same style of glasses for years so it was easy to find them, I only had to be rung up. The day I went to buy my lenses it took another hour to get service which required me to pick my lenses up the next day. Show up the next day, wait 30 minutes, only to find they can’t find my lenses. Wait 20 minutes. Finally they are found and now have been waiting for an additional 20 minutes to fit them in my frames. Will not return to this location. The staff is friendly but completely understaffed.
Grace M.
Évaluation du lieu : 4 Cincinnati, OH
Came here for the first time for an eye exam and to get classes. The associates are VERY friendly. I actually enjoyed the desk staff more than the doctor. They were very helpful in explaining all my test results and letting me look for frames. Also, they can make your glasses in one hour which is a super plus! The only thing I was slightly disappointed in– when making my glasses the lady when with what she thought was best, not with what my insurance covered. I had to specifically question the price to get the lens switched to something my insurance covered. I think they should be upfront with that and give each person the different options.
Tracey J.
Évaluation du lieu : 4 Cincinnati, OH
Looking for that Prada, Burberry or Tiffany frame, LensCrafters in Rookwood is the place to go. This location doesn’t have a lot of dead space. At some other locations, you may have to chase down an associate to assist you or just give up and walk out when no one notices you standing with a tray of frames in your hand. The General Manager helped me select the best frame once I had narrowed my choices to two. She was front and center on both of my visits and facilitated everyone coming in the door being served in a timely manner. This location also has an extensive sunglass frame selection, as well as the more trendy, upscale brands in eyeglass frames. While your glasses are being made in an hour, you can do some fabulous shopping at Nordstrom Rack or grab a bite at the nearby restaurants, too. All in all, the great service and convenient location made my visit a winner.