Called Keidel to ask about availability and price for a 15″ white round vitreous china undermount sink. Bruce told me he was too busy with customers to look up the price for me and if I placed an order it would take 4 weeks. He hung up the phone before I could say anything else. I was shocked by this terrible customer service. Needless to say, they won’t be getting my business as I remodel 2 bathrooms.
Ben B.
Évaluation du lieu : 2 Florence, KY
My wife and I are in the midst of remodeling are kitchen, and looking to incorporate various products carried by Keidel. Throughout the course of our visit, a span of approximately 20 – 30 minutes, we were not approached for help or sales assistance. This despite our inquiry, for assistance, upon arrival. Although we are on the younger end of the spectrum, when it comes to home ownership, we have been very fortunate with my career and her personal business. Subsequently we have been afforded the ability to spend accordingly. Unfortunately it appears that our age determined, ultimately, our relevance as a Customer. Luckily, during our visit, we used this as a perfect opportunity to showroom shop and determine what we will be purchasing for our remodel. Unfortunately, Keidel will not receive our business due to our experience.
John M.
Évaluation du lieu : 5 Cincinnati, OH
A wonderful location for all your plumbing needs. My plumber recommended that i visit this location for unique items to in my home. Upon my arrival i was greeted and shown around. I got what i needed and started plans for a bathroom remodel. Thanks to my plumber i didn’t end up at a big box store with inferior supplies.
Adrianne M.
Évaluation du lieu : 5 Cincinnati, OH
We got all of our plumbing and lighting fixtures from Keidel and we couldn’t be happier. A friend referred us and we stopped by on a Friday afternoon. The receptionist greeted us and found a salesperson within a minute. We were pretty surprised, since we just walked in. We ended up working with two different people, one guy for plumbing and then a woman in lighting. They were both really knowledgeable and answered all of our questions. We ordered everything we needed that day and we even took a faucet home with us. When our stuff came in, our salesman called to tell us. My husband picked up our material in the back part of the store under the cover, and even though he got there about fifteen minutes before close, the men at the counter were still friendly and helpful. We’ll definitely be back for our kitchen remodel!
Paige M.
Évaluation du lieu : 2 Cincinnati, OH
Keidel is a giant showroom featuring all sorts of kitchens, baths, cabinetry, and appliances. It’s a bit overwhelming walking in, but I thought within the vastness, we would find what we came for. We stopped by to look for some new lighting fixtures and was greeted by a young woman who took us over to a table, plopped a catalog in front of us, and walked away to talk with her friend. She never came back to check in, so we browsed, waited another 15 minutes, then left as there were no salespeople in sight. We took our business elsewhere.