Kohl’s

Eastgate Mall is a dump as it is and this place does it no favors. Tweens are particularly difficult to dress, with stores cutting off sizes for kids by 4^th or 5^th grade, leaving them nothing to wear but clothes that are meant for teens but might fit them too. Kohls is among a few stores that has started offering half or «plus» sizes so I started looking there on line for that reason only. But when the clothes don’t work, Kohls on line apparently has not figured out how to deal with a simple exchange. So on line shoppers who were too busy to go the store initially are now forced to go into the store in an annoyed state because this huge company doesn’t have their stuff together.
And the brick and mortar experience is even worse. If you ever want to be in a bad mood for some reason, just go to Kohls. Their genius management team has decided that shoppers enjoy feeling like they are in a third world country, wandering around pointlessly looking for someone who might actually work there. The joke is on the customer because apparently registers only work downstairs. So you can walk in circles upstairs all you want trying to balance your crying child and the clothes you are trying to hold onto but no register will appear and no one will help you… until some seasoned Kohls shopper recognizes your lost/​desperate/​irate look and puts you out of your misery.
If you are unfortunate enough to need to return something, you will be pointed to a night before xmas-​legnth line. Only one area handles returns and anything but precisely even exchanges. As I heard a toddler in that hell hole line say to his Mother, «I am feeling tired and want to go home.»

I hardly review non-​restaurant type places, but I wanted to write about Kohl’s. I have only been here once and that was because I was going for something specific. Kohl’s is huge and has a pretty good selection. I went during a Deal weekend, which might be partially biasing my opinion I will admit. The lines were crazy long and the store was a mess. However, I am not giving a three star rating because I have been to other Kohl’s during Deal weekends and they can be neater than this store was. Also, it was difficult to find a staff person to help you. The selection is good, but be prepared for it to be hectic during a sale weekend. Maybe during a non-​sale weekend, it could be better. However, just based on my one experience I probably will not be going back and will wait to go to a Kohl’s where I have had a better experience. They do have coupons though and sales that are pretty good, so you can get some good Christmas shopping done. It is part of a mall so the parking can be busy, but at least it’s a free parking lot.

Most unorganized department store I’ve ever been in, no sales staff anywhere to be found who can assist you, NO registers upstairs, THREE downstairs for the whole store. When I interrupted the jewelry lady’s personal conversation with another employee to ask if there were more, she pointed at the three that all had long lines and didn’t offer to check out my 2 small items. I then dropped them off at her counter, not worth the wait. The gift card that brought me into that mess of a store in the first place will now be used online, and hopefully I won’t get any more.

They just remodeled the store. Takes time getting used to. Customer service center is now on the first floor by the mall entrance. Kohls regularly has sales. Prices constantly yoyo. They regularly have coupon sales from 15%-30% off of regular or sales prices. You can get good prices. Never pay full price there! Wait for a sale. They have great Customer service and will take things back for any reason with a receipt even years later. Without a receipt you can get store credit. They also have Sales where you get $ 10 coupons for future purchases for every $ 50 you spend. Over Christmas it was $ 15 coupon. They only annoying thing is that they subtract the coupons before giving you a percentage off. Also they used to give store credit when returning items that you used coupons. They won’t do that anymore. For example if you bought a $ 50 item and get a $ 10 future purchase coupon, you could return the item and get a $ 50 credit. Now they will only give you $ 40 back.
I hate the buy 1 get 1 50% off sales. Just give me 25% off each one. You can always buy 2 and return 1 to get that price.