Old Navy

I don’t have opinions about clothes stores, but man… this place is a mess. Unless customers do this, clothes are literally thrown in piles on the floor and on racks. I could write more, but the pictures tell the story. Old Navy, America loved you…

Hot mess! It’s rare to find everything organized, especially the clearance section. The checkout line also takes forever. I’ve put everything back and just left multiple times because the wait is so long. For as many people there are working in the store, I’m amazed only two work the cash wrap during busy hours.

This store is a disheveled, unorganized mess. The staff hasn’t a clue on how to efficiently run a checkout line. They have some cute clothes, but the misery of the experience simply isn’t worth it.
P. S. Their automatic doors open just as slowly as their checkout line moves… 0 mph.

I’ve shopped at this Old Navy for years and loved it. However, as of late (the past 6 months) this store has gone downhill! At first, I thought the store was just a chaos because items were being transitioned between seasons. Now, there is absolutely no excuse for a store to be so messy. Sure, there is plenty of product that I would like to purchase, but there is absolutely no organization at all within the store. When a lady in front of me asked the sales associate why the store was chaotic and clothes were everywhere; the associate said, «It’s just always been a mess and we are used to it by now.» My best advice to Old Navy is to get some workers in there who WANT to do the job and will do it correctly. I won’t be visiting this Old Navy anytime soon, unless major changes take place. I would recommend that others visit a more organized store such as the Old Navy in Liberty Township, Ohio or Bridgewater Falls in Fairfield Township.

Where else would I find all of the denim I wear? A lot of people knock Old Navy because of their cheap prices, but they have an amazing denim selection. Their button down denim shirts are top notch! The shirts don’t last too long, but they are comfy and wear well. I use them for work and outdoor activities like hiking and fishing and they hold up quite well. As for the store appearance, its rough. There are clothes thrown everywhere. I don’t even know how the employees keep up with keeping the clothes in order. People literally throw clothes on the floor here, it’s a bit rough. They need some interior décor revamping ASAP!

This store is awful. It is totally trashed! Yes, lots on sale but nothing I really want. The whole store is just a total mess. Can’t find anything in your size without digging, even on non sale items. This is my second time in this location and same both times. The line is really really long and though the store is very quiet and I don’t see any customers circulating only one cashier. The cashier is now talking to her friend on the walkie talkie. I want to leave here so much. If I wasn’t returning stuff I’d just walk out.

So crazy disorganized. Especially the men’s section. Not sure how anyone could find what they need here.

This store is atrocious. Every time I go in, it’s a horrible mess, and today was no exception. The store wasn’t crowded by any means — other than the line at the cash registers — yet the men’s jeans were in disarray and there wasn’t an employee in sight. After digging to find the one pair in my boyfriend’s size (seriously?), we went to get in line. It was long enough to almost be in the men’s department, yet there were only two registers open. We left without buying anything — what a waste of time. The Kenwood location was consistently a better experience, and I was very disappointed that they closed it. I’ll keep my shopping online from now on.

This store/​location needs a major overhaul. Clothes strewn on the floor, a line of 30 people (I’ve been waiting 15 minutes and am about ½ way through the line). Only 4 of the possible 8 registers open.
In addition, trying to find a pair of pants to exchange took almost ½ hour as all the shelves have pants crammed in w/​no logical meaning to sizes or types of fit. Not a clerk in sight to offer any assistance.
Today’s experience is atrocious. I know there’s a lot of holiday returns and post holiday bargain shoppers, but this is truly pathetic.
Needless to say, I will not be returning. It’s not worth the 15% or whatever I saved vs other retailers.

I love shopping at Old Navy because their clothes are always super cheap and cute! However, this particular Old Navy is difficult because it’s usually pretty messy (clothes everywhere!) and parking can be a disaster at Rookwood. But, I end up coming here pretty often because it’s so convenient to my house. Overall, just ok.

This old navy is a hot mess (which isn’t a horrible thing).
Hot (pros): good priced clothing, variety, almost always some sort of sale going on, great clearance section, convenient location near other places I like to shop, friendly checkout people
Mess (cons): the place is literally a mess. I went yesterday (Dec 8) and they had a sale going on. Usually the clearance section is a mess and takes forever to get through, but yesterday the whole store was like this. No organization, and everything was thrown everywhere. It stressed me out. I didn’t have much time so I ended up leaving with one shirt from the clearance section. They had so many other good deals but I didn’t even know where to start. Almost every time I am here it’s a mess and makes me stay for only a short time. Also, the line is always long with minimal people working the checkout.
In conclusion, I will come back to this hot mess of a store. I like the clothes and the location but it is chaotic in there. I now go mentally prepared for the store to be a mess and wait in a long line. It is usually worth it. They have stuff for everyone (men, women, kids) so I would definitely suggest this place for some holiday gift shopping.

The worst old Navy store I have been in. Clothes were all over the place. Selection was minimal compared to most stores. Sales associates walking around like there was nothing to do. Hello folks! Look at your store, it’s a shambles. Clean it up. Make the shopping experience pleasant.

Need to look alive! We know this a cheap retail store with temporary duds, but it would be nice to have more than 2 checkout people helping a line of over 20 post rush hour shoppers. I wanted to leave badly, but it ended up being a fair experience. Fall sale! Try to serve the demand?

Old Navy is a great place to buy reasonably priced clothing! I like that they are open longer hours so shopping is convenient. Also I feel that I can get a lot of value for my money here… the quality is decent considering what you pay. And they carry tall sizes in their jeans! The service is friendly as well.

Old Navy is hit or miss. I used to buy their jeans. I am petite/​short, so they make the length perfect for short legs. But now, I’ve found another brand of jeans that fit like a glove.
The only reason why I give them a 3 star is because their shirts are too big. I wear an extra small and it’s still big. Don’t get me wrong, they have great sales and quality of the clothing is fair. But I’ve noticed that I am quickly donating my clothes than keeping them for awhile.
Just recently I wanted to check out their new winter line clothing and bought me a scarf and a french bulldog thermal long sleeve shirt. They were 30 percent off, which was great.
But for some reason, I am still not feeling this store and don’t see myself as a frequent shopper. I’ll check their store out once a year, if that.
Positive note on this location: The store is organized, check out quick and staff is friendly.

I shop there from time to time, and I’ve always had mediocre customer service, but the one gentleman, Jeremy, was very welcoming and helpful last month, and it stuck out to me. I now seek his assistance every time I’m in shopping there.

Another great place to get reasonably priced clothes. If you frequently shop here, you might benefit from having their credit card as you can get notifications of sales as well as earn reward points that convert into gift certificates.
In the men’s area there is a quick change booth where one can try on a tshirt or something simple without having to mess with a real changing room. I like that and wish more places had this feature.
There were plenty of helpful staff in the store, at least when I was there.
Even though it is Fall, there did not seem to be much in the way of colder weather clothing… yet. The racks and tables were filled with tshirts that will probably be going on sale for deeply discounted prices. Stock up now while you can.
*Some of their workout clothes are really nice and not that expensive.
*Check out the clearance/​sale racks for some really good deals.

I’ve bought many clothes at Old Navy over the years, and thought I’d give them a shot tonight since I was in search of an inexpensive (ahem… cheap) sleeveless top to wear to a business casual function tomorrow evening.
I went in 30 minutes prior to closing, and was given a friendly greeting at the door. Despite being the end of the day, the store was clean and clothes were mostly neatly arranged. The A/​C switched off shortly after I arrived and it began to get stuffy inside the store. After a quick look around (it only took about 2 minutes), I realized that they no longer carry the sort of attire I was looking for (i.e. no basics. O’ how I long for the Old Navy of yesteryear…). I saw lots of super-​casual beach attire, knits, dresses, and activewear, and an enormous wall of flip flops. The line for checkout was a bit long due to only one register being open at the end of the day, but I would have waited if I really wanted to make a purchase.
In the future I’d head over to Gap or NY&Co. for more professional attire. Old Navy used to carry some dressier items, but it seems like they have stopped doing so.

All Old Navy’s are pretty much the same. This one is really nice. It looks as though it’s fairly new and has a large selection. They had a huge selection of clearance and I found quite a few things for great prices! The staff was also very nice and helpful!

What can I say about Old Navy? This location is newly remodeled and it shows. The staff is friendly, if a bit too much so at times. Their prices are low, which is what they are known for, and at those prices, the quality of the clothing is reasonably decent. I may question their corporate philosophies at times, but they do deliver on value.