Steak ‘n Shake

We may not have visited at the best time; Sunday morning, but service was awful! And the restaurant was less than half full.
My order was wrong, the waitress took my cup for a refill and never returned.
Waited 15 minutes to get the check and never saw our waitress again. This was after we stood up by outer table trying to see her. We had to track her down to get it.
Then when we went to pay, no one would pay attention to us. We ended having to come up with exact change and leaving it on the register.
A couple waited 5 minutes for a table and walked out to go to a skyline.
There was one exception. A gentleman was waiting his tables and busting ass. Unfortunately, he wasn’t waiting on our table.

This is probably the best Steak ‘n Shake location I’ve been to. The food came out quickly and tasted fine. I normally don’t set my standards very high when I eat at Steak ‘n Shake.

This is the second time in the last couple of weeks that I have gone to this one and gotten horrible fries. Overcooked and dried out…

I was at this establishment this evening around 11pm and was greatly upset by what I saw. This poor woman named Candice was the sole server at that time and she had been there since 10AM. She was supposed to be off at that time but the new server was late. She was very stressed and was trying her hardest to clear all the tables by herself and seat and serve my group and another group by herself. She was not a problem at all. Our group mainly left because of the manager. He was in the back by the grill cursing at both Candice and a what looked like a patron at the counter. His disrespectful and reproachful attitude was deplorable. Very unacceptable for a manager.

I truly wish there was a closer Steak and Shake to my home but sadly, when I get the call for a good burger, I’m stuck with the Montgomery location. 4 visits in the last 4 weeks and each one got worse and worse. How hard is it to get a Plain Steak Burger and Chocolate shake order correct? Having to repeat the order at the drive thru menu because the speaker is way past time to be replaced and they can’t hear me. I get suggestive selling and I always say no thanks but please just concentrate on getting my order correct would be great. My favorite is getting to the window and having to repeat the order to a stunned employee who then yells to another what was requested. And then the wait. And wait. And wait. But my favorite was tonight when I placed my order, paid for it then was charged for something I didn’t want, refunded part of it and was given the wrong order anyway.
I just don’t think I will stop there again. It’s too stressful and I just want to get a burger.

Food is average but the service is horrible. Took 18 minutes to get a shake at the drive thru. They clearly forgot it since he tried to hand me someone else’s order. After that it took an additional 10 minutes for them to make the shake and when I finally knocked on the glass and asked what he delay was, she looked at me blankly and said, «they’re markin’ it. «. Like, what was my problem. Whoever’s food they tried to give me sat on the counter so I’m sure it was pretty cooled off. This isn’t unusual, sadly.

The service here is continually terrible every time i go. Today i ended up spending 15 minutes waiting in the drive through to place my order only to continually get the message «sorry can you wait a moment» without any apology. I eventually drove off. On times visiting before, the staff would forget tidbits about my order many times and seem disinterested and annoyed with me. They take forever, even to get a side of something. Bottom line, only visit with patience and skip out on the drive through.

Absolute terrible service. I barely could get a refill and lots of chatter unneeded between the only two workers on a night shift.
I asked for my burger with no tomato, lettuce or mayo.
I confirmed the order before he stepped away… you guessed it. Tomato, lettuce and mayo!!!
It took about two minutes for him to see the upside down bun on my table holding the tomato, lettuce and mayo.
Instead of getting me a new bun right away like I asked, he tried to ask the cook how it happened and began to carry on a conversation for a few MINUTES. Seriously dude? Give me my freaking bun and than figure the out after. But instead I began eating my burger without a bottom bun.
Minutes later he brought the bun back and set it down on the table. I was so pissed off I didn’t even eat the bun.
The #1 reason I don’t go to steak and shake any longer is because it’s a ghetto half ed restaurant at almost every location.
Make sure you check out the picture of my burger

Finally a Steak N Shake with Service! Been to surrounding locations and the service was terrible. Here you can definitely tell the servers are well experienced.
Stopped by during the lunch hour and the food and service was exceptional. Food came out quick and my drink stayed filled. Will be back.

It’s a steak and shake. It is what you’d expect and nothing more, nothing less. Server was a peach. Had a book of steak and shake coupons for us to use, too! What a doll.

(Went to the Montgomery Road location)
We walked in and were immediately greeted by a friendly waitress who sat us in a quiet booth. The restaurant was more or less empty; it’s March Madness and I’m assuming there was a game on.
She was very friendly and even gave us coupons that work with several meal options. I really appreciated that. She took our orders and made sure we had water when we were low. She brought us the food pretty quickly and we didn’t have to wait long.
The food was decent. They put a little too much mustard and ketchup on my burger, so all I tasted was that instead of also tasting beef and cheese. The shake was tasty and the Parmesan fries were really good.
It’s Steak n’ Shake. You know what you’re getting when you walk in there. Then service at this location was stellar and the meal was good for a low price.

Went to restaurant about 4 :30. We were seated, but never got a waiter or waitress to come to our table. We signaled young man tending table across from us. He said one moment, but cleared two tables, picked up tips and totally ignored us. We finally, after 10 minutes of being ignored in an empty section of the restaurant, got up and left. My husband explained the situation to someone at check out counter, but no response… Just looked at him.

It doesn’t matter what location you ever choose to go to, it’s obvious that Steak n Shake has the absolute worst management and traing in the industry. If you have all the time in the world to eat and you don’t care if your order is always wrong, then go to Steak n Shake. They have great food and great looking restaurants but it evades my understanding how they can be so consistantly poor.

Your modern day Johnny Rockers. Could be the sister shop of it because everything is exactly the same set up except it is bigger than the Johnny’s I seen.
Awesome burgers. And the chocolate covered strawberry shake is awesome. The Apple/​Tangerine salad that was so good with this very tasty vinaigrette dressing
The service was great. Friendly and fun waitress. Looking for good tasting sweet tea. This will be your place. This blows away McDonald’s, Popeye’s or any restaurant that I tasted. Definitely hands down sweet tea is the best
The douldbe burger was juicy and full filling. The fries made to order were hot and fresh. Service was fast and fun. And did i mention both meals were under 5 dollars.
First meal in Cincinnati… good first choice. When in a mood for cheap, tasty and fast. This is a great choice.

MR says … I’m just here for the shake!
MRS says … one of those late night craving for burgers and fries … indeed this Steak N Shake location did not disappoint me when it comes to greasy cold fries. Quite disappointing but what do you expect from Steak N Shake? It’s a fast food diner. Our server was polite but he missed to get our seasoned fries which actually a good thing because he had to make new batch of fries and we finally got a hot pipping parmesan cheese and herbs seasoned fries. Since there’s no other 24hour diner around, this one suffice when late night cravings comes to attack.

You can’t beat Happy Hour 2−4pm weekday ½ off shakes and drinks! When I visited I received prompt service and good food. Since I was there during the Happy Hour times during my visit I did get a shake too. Its a great deal!

Haven’t been to a steak n shake in years because of bad service, but today was fast friendly service and fresh food at a great value.