The Home Depot

Prices are good, comparable to other stores, and selection is decent. Overall, not bad. Not as clean and not as nice of an experience as the Lowe’s that’s two blocks away. I prefer Lowe’s and really only come here if they are out of something I need. I think that the people at Lowe’s are much friendlier and more helpful. They will ask you if you need help, rather than wait for you to ask them.

This is the only store I know where folks try harder not to work then actually helping you, don’t get me wrong there’s enough employees they just prefer to talk to each other. I made a very large purchase in 2014, (entire stainless steel kitchen) now I need service… I can’t get a person to help me at the counter, after 25 minute stand the guy helping me refers to one of the ladies with the computer. The lady with the computer access had me wait another 20 minutes or so, to tell me she can’t help me unless I call my bank, it’s 6:43pm and give her my credit card number. Well needless to say with customer service like this I will never shop… Go into this store again. And yea I’m going home to call customer service but I had to post this while I was here!

If you had told me 10 years ago that I would be a Home Depot shopper, or be sitting here writing a review of Home Depot, I would’ve told you you were crazy. My parents used to literally drag me through Home Depot after Sunday church, and I will never forget those orange aprons or the smell of lumber as I screamed and fought my way out. Alas, homeownership has turned me into a Home Depot shopper — and even *gasp* a Home Depot credit card holder. I’ve gone to this location many times for flowers/​plants and paint, but my most recent visit was enough to push me to Unilocal about it.
I went in about a week ago specifically to get a paint color match to repaint a wall I had to repair in my dining room recently. The paint center was PACKED, but I waited around and I think my service was a little compromised due to the magnitude of requests. Alas, when I went home to paint my wall, the color was noticeably different from the original. Like, I’m talking 2 or 3 shades lighter. I painted the new color on the original paint swatch I provided, and made my way back to the store several days later. Not only was the employee super helpful and rematched the color exactly, but she took all the blame for the mistake, claiming they should have color matched it before I even left the store. She even talked to the customer service worker and convinced him to let me do an exchange (something that never happens with paint).
The workers definitely know what they’re talking about, which helps people like me coming back. Don’t tell my parents, but I’m already looking forward to my next visit so I can experience the power of the Home Depot.

Had a great experience with the pro sales staff– Tony and John were both amazing to deal with and very helpful. My dad and I came in to get a pricing quote/​design for an addition onto my deck. I’ve never done something of this size and didn’t really know exactly what I needed or how to do it. Both Tony and John were exceptional in their knowledge and expertise with explaining how certain things needed to be done and what materials would be needed. We initially started with a bill of materials that was going to run about $ 3,500 and we were able to get it down to about $ 2,100 with some cost saving measures. We came in multiple times to meet with John and Tony and I can’t say enough about their customer service oriented pro sales staff. If I have any major projects going forward they will be the first people I talk to about getting designs/​materials list as well as if I have any questions A++++

I thought about giving one star, but there was a gentleman in plumbing that was actually nice and helpful.
Seems like most of the employees really don’t like their jobs. I asked one where something was, he sighed, pointed to the aisle, and continued his route at a snail’s pace. I asked another for 22′ of steel cable and he gave me 12′, so I had to come back. Granted, people make mistakes, but again, the general sense from the staff was apathy.

Stopped in here for some paint chips to use in the classroom: o) Ended up buying a $ 20 tabletop Christmas tree and lights! Tempted to buy a $ 5 wreath as well, but I managed to exert some self-​control (husband-​driven). Also picked up a great light-​weight aluminum step ladder for my pantry. Had bought one before and loved it so much, I wanted another. Lucked-​out since it was on sale! Yay! The store always has workers walking around actually asking you if you need help finding anything. When is the last time you’ve had that happen in a store???

AVOID. we have had an absolutely horrible experience with this Home Depot’s Kitchen Department and their customer service. We paid for a measurement and estimate over 3 weeks ago. We still have nothing. The Associate we were working with (Linda) does not return calls, does not follow up, and despite trying on multiple occasions, we’ve never found her in the store. Management are pleasant, and do call back, but are unable to access documentation, or stir their sales associate into any form of action or activity. I have heard much better things about the N. Kentucky branch.

I recently visited this Home Depot for the first time in many years. My daughter attended a birthday party, and that was phenomenal. The staff was great and it was well organized.
The store itself was not. While my daughter was in the birthday party I shopped the store for a few things on my weekend project materials list. This store is organized so differently than any other Home Depot that I’ve been in, it was like shopping at an entirely different store. It felt like going to a different location of a grocery store you always shop at, and everything is reversed.
Also, there were signs posted everywhere about the parking lot being monitored by security cameras, so I was a little nervous about that.
In a pinch, this location will do and they’ll have everything you need. You just might need to hunt for it a bit.

I just needed boards to make my mother’s bed more «sturdy». I ran into Home Depot on Ridge… I never go in that HD so when I walked the wrong direction to Building Supplies — I was tired. I picked a couple boards and when I got to the saw with my selections, I realized I hadn’t picked boards that were long enough! The young man nodded and walked me back to the 8ft and 10 ft long boards — grabbed the right ones for me. He asked a couple questions to make sure they were wide enough — we walked back to the big saw and after completing the cuts he stacked my boards so I could carry them to the register. This is the kind of 3 STAR service I expect from this place. It’s usually fine
.
BUT then the girl at the self checkout hit the BALL OUT of the PARK!!! There were no scan codes on my boards and she looked them up and made my self checkout SO EASY! I was messing with another project that I was holding in my hands. I was kinda tired and I had decided I’d fiddle with getting the base of the lamp pulled out of the metal shade holder — another day. I was too weak and trying to pull the plastic base out of the metal shade holder was too hard for me. She flagged down another employee to help me with the lamp shade hardware that I couldn’t get pulled apart. That same employee, Larry C. took me back to find a replacement part for a lamp. After buying that part, I loaded and up and started to pull out of the parking lot — the employee the checkout girl had recruited to help me with the lamp — Larry C. flagged us down. He had FIXED the lamp shade part and he handed me that TOO!
GREATEST experience EVER! I got the boards back to fix the bed and the lamp — it was perfect! We were done so quickly — my mom and I found enough energy to go shoe shopping. Much more fun but hey, if you have to go to the hardware store — Home Depot on Ridge — rocks!

A fine hardware store. The store feels dark and not very inviting. Prices are competitive, though I’ve seen better. I find that the inventory differs some from competitor stores so it is a good place to shop and see what’s available.
Also, military get a 10% discount. Just ask for it and show your ID!

The best smell in the whole world is the smell of a hardware store and home depot is as good as it gets.
We were looking for daylight energy saver bulbs for our new apartment and could not find any variety in any other stores near by. By the time we got here, we had been to Kroger, Walmart etc. In HD, we found a wide selection for brands, watts and practically unlimited quantity. We could not explore the entire store because they were closing in 15 minutes. We will be back soon.

I apparently had a better experience than most here. I asked different workers for two different things and both knew exactly what aisle and where the items were located, so good for them. So, just goes to show that any business can have great employees and some not-​so-​great ones. I hope your experience will be more like mine.

Ive given myself a few days to cool down and group my thoughts on this review before writing it.
I am a recent home owner and, as such, I have needed a lot of home-​improvment items to get my new domicile in livable conditions. Home depot has been my go-​to place for all these items. My experiences with this store started out pretty good, but the quality of customer service has slowly declined over time.
The store is generally under-​staffed, so its impossible to find anyone to help you find what you’re looking for and, when you do locate someone, they generally are not knowledgeable in their field that you need help in. This cat and mouse game of trying to find someone to help came to a boiling point this week when I was trying to buy an exhaust fan for my attic space and a grill for the back yard. I was walking around building materials area for a good 15 minutes before I found someone to help. I wish that I would have found him to help. He was standing at the end of the aisle eating a bag of peanuts and generally ignoring me. When I asked him about the fan he said he would have to get someone else to help. This was the last time i heard from him or anyone for that matter. I finally gave up and went to outdoors/​garden section to pick out a grill. Guess who I found sitting outside? Thats right, peanut man was hanging outside on a display bench. I had the unfortunate experience of asking him which grill corresponded with which tag on the wall. I finally picked one out and took it to the customer service desk to have them bring it up. Long story store, Senior-​Peanut brought out the wrong one twice and when I asked him to see if they had the one I wanted He proceeded to make faces at me and make an unfriendly hand gesture to the back of my head. (I caught this as I was turning around to say thanks for the help). When i brought up my horrible experience to the manager, I didn’t feel like she aligned with my feelings and I certainly didn’t feel like I was reassured that she would do anything about it, or that she even cared.
This home depot location does have a few redeeming qualities. The crew that works in the paint department has been my heroes over the last 2 months and the cashiers are always friendly and willing to go the extra mile.
the poor experiences I’ve had in this place will probably keep me away in the future. If I’m going to buy items that invest in my House, I’m not going to buy them from people who have zero professionalism.

I don’t know why I’ve always gone first to Home Depot rather than the
Lowe’s down the street, but I won’t be going to Home Depot anymore.
While there are some friendly and helpful employees there, overall the
service is lacking. The employees at the service desk in the front of
the store seem uninterested in helping. This is where I go to make or
pick up special orders and it is nothing but a hassle. I had to ask my
contractor to come to the store with me so I would know I was buying
what I needed to replace my porch railing and pillars and storm door.
Nevertheless, I ended up with the wrong size door (which was a custom
order so they wouldn’t let me exchange it.) My contractor commented
that the store was filthy. It’s true. All of the lumber and railing is
covered in dust and dirt. I always chalked this up to it just being a
warehouse-​type store but he said no. He usually goes to the Home Depot in Florence and said not only is it cleaner, but the Florence employees are much more helpful.
I have spent way too much money at this store lately for the level of
frustration of shopping there. It just always seems that shopping here
is so difficult. I went to the nearby Lowe’s to buy an over-​the-​range
microwave and it was so easy and two employees even offered to help me load the microwave into my car before I had to ask. I will be going to
Lowe’s in the future. Too bad most of my major home improvements are
completed for the time being.

Yesterday I unhappily did a tour of about 4 of our cities big box hardware stores. Ugh! Not the way I wanted to spend my Saturday! However this gives me some good Unilocal!Review fodder. So here’s the best of the stores I visited.
As I did this tour of duty I was less than impressed by all of the stores. Well actually, I was less than impressed by the employees of the stores. All the stores were clean, well organized, and priced just about the same. But for me, a novice when it comes to home improvement, the employees are what makes or breaks the store.
I’m looking for a store that employees knowledgeable staff which can solve my problem quickly and with the least amount of pain.
The staff at Home Deploy immediately pointed me in the right direction, plumbing, when I walked in the door. When I found the isle some one listened to my problem and quickly realized I was over his head. He called the expert in immediately. Yeah! We’re on the right path. So the expert shows up. He listens and asks a bunch of questions and then we start to figure out what I need. We try a few things, but nothing is working.
I know what I need, but don’t know what it’s called, or where in the store to find it. At this point I had visited 3 other big box hardware stores and was at the end of my rope. While the extremely helpful sales guy was looking and trying a few things I wandered off. I turned the corner and found JUST the right piece.
So while the sales people were super nice and seemed knowledgeable, they still were not all that useful in solving my problem.
Of the 4 stores I visited, this was the best of what I saw. So next time I think I’ll just find a handyman instead.

I like this place better than Lowes. Great Garden Section and helpful Staff.

I purchased my first home in Oakley appox. 1 yr ago and have made numerous trips to both this Home Depot and the Lowe’s right down the street. The two stores are on opposite ends of the spectrum.
Lighting is poor inside the store, the aisles are narrow and most importantly it is very difficult to find staff to help you.
I once asked about outdoor bench swings for a front porch and was directed to a different part of the store by 3 different employees; eventually I gave up and went to Lowe’s down the street instead.