Pep Boys Automotive Supercenters

This pep boys is terrible! I went in there they 4 brand new tires, spent a whole lot of money, and was told 1 ½ to 2 hrs. 5 hours later as u sat in the waiting area I was finally finished. I signed up for Unilocal just to give this place a 1 star review stay away if you can. The pep boys in cherry hill is so much faster and friendlier.

I had scheduled an appt online for an oil change for 5pm on Wednesday, January 7^th. When I arrived I was told that the online schedule doesn’t work and it’ll take about an hour or more before they can even start on it and I told them I couldn’t get a ride back home so they told me they can call me later that day when they can do it. I ran errands while waiting then headed home. I called them 5 mins before closing time to see what had happened and no one answered. I called them back on Thursday and explained the situation and made an appt for Friday January 9^th @ 5. I am currently still here. Two hours had passed since I checked in when they told me it’ll only be 45 mins to an hour and it was well over that point. I asked if my car was almost done and they said they haven’t started on it yet. I explained that they told me it would only be 45 mins to an hour and I have now been waiting 2 hours. He simply handed my paperwork to another employee and said I understand and dismissed me to speak with another customer. I just now left. 3 hours total and all I got was a sorry for the wait.

Have had to stop in here twice this winter. Once because I lost the power steering belt in my car around exit 52 going north on 295 while it was snowing on a weekday night. Got a ride down yonder to Pep Boys where at 8pm they sold me a new one pretty promptly. (Drove back up to my car, cranked some shit, and put the new belt on) Thanks god for not having to tow the thing.
A second time because my battery was old and the car wouldn’t start. After clearing some corrosion, started my baby, took it to Pep Boys. She was blinking something funny, even when the key wasn’t in the ignition. After only about half an hour and a little over $ 100 for the maintenance & replacement, my car was good to go. The guys who worked on her were great and showed us what they’d done inside.
So, in a pickle, I’m down to ask for help from this Pep Boys. I’ll stick to changing the oil myself though, knowing it cost $ 40 and 45 minutes for my roommate to get oil and tire air on a Saturday afternoon.