Chase Bank

I went in there today to open up a new account and there were about three tellers open and when I walked up to the window I told the lady Irena I would like to open up a new account and she said all right please have a seat somebody will be right with you. I waited maybe 10 minutes and I still got no help. But there was one banker who was already busy but the other tellers were just talking amongst themselves behind the glass not helping me whatsoever. A couple ladies went to bathroom and one even went outside to check the weather but nobody acknowledged me in helping me so I just walked out. The lobby was a little messy with hot cocoa powder on the floor. Who knows if I’ll be back to this branch.

Chase is just another bank. Be careful of the fine print in your account contract. Service fees arise quickly and without warning.
I was on the fence originally getting the account because I just needed a place to deposit cash. USAA doesn’t have any ATMs in California so it’s limiting to have cash on hand. Chase seemed like a good option but every branch I go to typically had long lines and short customer service. My most recent experience was walking in to talk to an account advisor about one such service fee and potentially closing the account. I was asked to wait in their lobby. 10 minutes pass and I return to the window to ask again. I’m told everyone is busy and they will have someone with me when possible. Another 10 minutes has passed and I’ve managed to write this review while still waiting… I was debating about closing the account today but this wait confirmed that I would be ending my relationship with Chase.
Golden1 credit union has rave reviews from a number of customers I’ve talked to. I will be trying their service next.

This is the worst Chase I have ever been to. I recently had emergency surgery & could not walk into the bank to make a deposit, so I decided to go to the drive thru. After 15 minutes of waiting in line with no one ahead of me, 3 different tellers walk by the drive up window to get coffee. (The coffee pot is right behind the drive up window) Each one of them discarded me needing assistance. After waiting another 5 minutes thinking they’d ask if I’ve been helped or needed help I decided to press the call button. 2 of the employees rolled their eyes, like I was interrupting them. Another 5 minutes went by before a teller finally came to the window. She proceeded to tell me I had 4 people in front of me inside the lobby. I asked if they were short staffed they said no, just one person was on break. (could’ve fooled me cause they we all talking with each other verses helping customers) When I was finally helped the teller was very short with me, throwing major attitude. As always I was kind but EXTREMELY DISAPPOINTED. I definitely will not be going to that location again.

Happy employees… very friendly and eager to help. Never any long lines!

ATM was not taking deposits. Drive thru can’t take deposits.Grrrrr.